First our order was Ok. And we decided to make another one. This time the product came with defect. Roberto, Customer Complaint Manager from Produceshop helped us resolve our issue immediately and al... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
They lost my order but kept my money while they 'figure it out.' I made a purchase six weeks ago, and they still cannot locate it. I only receive generic emails stating they are trying to resolve the... See more
Company replied
Great products, high quality furnitures, but in my opinion we could have a better cancelation/send back order response. However, the expérience was good and I had answer by the company
Company replied
Ordered and received sofa order 720078148. No hardware so can't assemble sofa. No way to contact produceshop. Terrible system.
Company replied
Company details
- Garden Furniture Shop
- Bar Restaurant Furniture Store
- Fitness Equipment Store
- Furniture Store
- Living Room Furniture Store
- Office Furniture Store
Written by the company
ProduceShop es el destino online integral para el Hogar y el Tiempo Libre, con precios que realmente tienen sentido. Nacido en 2015 y relanzado en octubre de 2025 por Pasmara Srl, ofrece colecciones de marca propia y marcas asociadas seleccionadas: mobiliario interior/exterior, decoración, iluminación, bricolaje, fitness y ocio. Gracias a un surtido cuidadosamente seleccionado y a un servicio fiable, ProduceShop se ha convertido en líder del sector, con miles de envíos diarios en Europa y más de 1,7 millones de clientes atendidos. Hoy operamos con procesos totalmente renovados: pagos seguros, envíos con seguimiento a través de socios logísticos de confianza, políticas claras y una atención al cliente rápida y precisa. Algunas reseñas anteriores al relanzamiento pueden hacer referencia a la gestión anterior: bajo la nueva propiedad de Pasmara Srl trabajamos cada día para ofrecerte una experiencia aún mejor.
Contact info
3.5
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quite good experience
It was fine. Good quality at a reasonable price. Better than IKEA. Maybe the hinges weren't the best. But quite happy in general! I would repeat if I Find something I like.
October 20, 2020
Reply from ProduceShop España | Official®
Hi Alex,
Thank you for your review and to choose ou e-commerce. We hope that you did appreciated you product and to have you back as our customer on our website.
Till next time!
ProduceShop
Reply from ProduceShop España | Official®
Hello Alessandra,
thank you for your comment on our TrustPilot profile. We are always proud to be able to satisfy our clients’ needs.
Till next time!
ProduceShop
This is the paradise of any DIYers
This is the paradise of any DIYers! Great garden stuff!
May 26, 2020
Unprompted review
Reply from ProduceShop España | Official®
Hello !
Thank you to gave us such a perfect evaluation a to recommend us to other customers. We are sure that all our team gave as muchs of them self in order to reach your expectations as you are enjoying your purchase!
Once again thank you!
ProduceShop
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.