I have bought Asus AREZ DUAL RX 580 from Box.co.uk for a new build. its a great graphic card for entry level. I run it with four 1440p monitor with no problem. I don't use it for super heavy gaming,... See more
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Ordered my light switch no confirmation received. Called the company to find out about the order and was told I would have it within 3 days . When it didn't arrive had to call again to be told they ha... See more
Company replied
I'm only one small customer, but the customer services people at Product Box went out of their way to help me get the right heater, and get it to me as quickly as possible, as I was buying it as a gi... See more
I placed the order with Product Box, which had the most competitive price on the market. Although I had not heard about them before, I decided to give them a try. I was pleasantly surprised how qu... See more
Company details
Information provided by various external sources
Here at ProductBox, we place you, the customer, as the focus for everything we do. Whether it be our products, pricing or professional, first-class service, we aim to do things the right way, every time. Please call us if you have any questions or queries that you cannot find the answer to online and we will be in touch immediately.
Contact info
Salop Street, NG5 6HD, Nottingham, United Kingdom
- 0115 9649198
- customerservice@product-box.co.uk
- product-box.co.uk
Ordered my light switch no confirmation …
Ordered my light switch no confirmation received. Called the company to find out about the order and was told I would have it within 3 days . When it didn't arrive had to call again to be told they hadn't received it. Stunning that I have still not received any emails at all except the one asking for this review. Poor customer service and I don't use them again
December 9, 2017
Unprompted review
Reply from Product Box
Hello Simon,
Thank you for your review and apologies for the delay here, you should have received an order confirmation immediately on placing your order. We have had a delay in receiving the item across from our manufacturer's stock warehouse which has meant you will not have received your invoice or shipping confirmation communication as yet. Our main buyer has advised your goods should be with us tomorrow for delivery to yourself on Wednesday or Thursday via 24 hour Parcelforce courier service, this will all be confirmed via email when the goods are with our courier. If we experience any further issues I will contact you myself. We do apologise for this inconvenience, it is not how our order process usually operates.
If you have any further queries or questions or we can be of any further assistance please do not hesitate to contact me immediately on 01159649198.
Kind Regards,
Paul Burton
Customer Service Manager
Product Box
Communication was sub poor
Communication was sub poor, the items took more than a week to arrive
December 5, 2017
Unprompted review
Reply from Product Box
Hello,
Thank you for your review. As discussed, we apologise for the slight delay in the goods being delivered (5 working days), we did have to move additional items across from our main stock warehouse which caused this delay. We did communicate this with you via email and also when you called and spoke to my colleague James as we do like to be pro-active with our communication.
If there is anything we can do with regards to any future purchases you would like to make to ensure you receive the usual 5 star experience we strive for, please do not hesitate to contact me directly on 01159649198.
Kind Regards,
Paul Burton
Customer Service Manager
Product Box
Excellent communication and product …
Excellent communication and product delivered on time when it arrived in stock.
December 3, 2017
Unprompted review
Poor Customer Service.…
On 18th October I ordered and paid for a Samosa Maker by PayPal from Product box. I then received an e-mail to say there had been a mistake with stock levels and they didn’t have the product. I was told if I still wanted it, it would be available from mid-November and they would keep me informed.
The PayPal payment was showing as pending.
As I hadn’t heard by the 14th of November, I contacted them on LiveChat and told it was available.
I them contacted Customer Service by e-mail to see when to expect it, only to be told that LiveChat were wrong and it was not yet available.
Received an e-mail on 24th to say it would be in the following week and as soon as they had a delivery date they would contact me.
On the 30th I received an email and answerphone messages to contact them urgently by phone as there was a problem with payment. As I was out of the country in India, I asked my wife to call them and see what the problem was. The problem was that the pending payment was cancelled by PayPal as it was more than 30days. The company should have known this.
My concern is that my wife felt pressurized to pay for my order by card as they kept saying it had been dispatched and delivery accepted(it had been left with a neighbour).
I would have been happy to pay for my order but would have preferred to have paid by PayPal so as to be covered by their guarantees.
Overall, I feel I have had poor customer service because of lack of communication, broken availability promises and not been offered my preferred payment method.
December 2, 2017
Unprompted review
Reply from Product Box
Hello Ian,
Thank you for your review and we are sorry to hear you feel this way. We will take your constructive feedback on board. My apologies for the mis-information on our live chat facility. As you have mentioned, as soon as we had notification of available goods and a despatch confirmation we contacted you immediately. It was myself that spoke to your wife and at no time did I intend to make her feel pressurized to pay, we can send Paypal invoices and this could have been arranged had I known your wife felt this way.
If there is anything we can do with regards to any future purchases you would like to make to ensure you receive the usual 5 star experience we strive for, please do not hesitate to contact me directly on 01159649198. We hope you enjoy the use of your samosa maker.
Kind Regards,
Paul Burton
Customer Service Manager
Product Box
Mugged me off.
Sent me an email saying the product had been shipped, on the day of arrival I get an email saying the product in stock was damaged? Why did I have an email saying it had been shipped if it hadn't? Why did they take my money in the first place if the product was damaged. I'd already payed in advance for someone to fit the product the day after delivery, but obviously there was no product to be fitted so now I'm out of pocket.
I've had a bad experience with this company and I would never recommend them
November 27, 2017
Unprompted review
Reply from Product Box
Hi Bryn,
Thank you for your review and as mentioned in our correspondence, sincere apologies for the inconvenience experienced. We processed your payment and shipped the order on our system as we had received confirmation, as stated previously, that stock was available for your order from our manufacturer's. We were then advised on Friday that these were found to be damaged when they were attempted to be picked, we sincerely apologise that based on this, we could not advise you sooner. We processed and shipped the product on our system as the stock was available at that stage.
We have cancelled your order for a full and immediate refund as the two week delay for replenishment was too long for yourself.
We profusely apologise for the inconvenience here, if there is anything we can do with regards to any future purchases you would like to make to ensure you receive the usual 5 star experience we strive for, please do not hesitate to contact me directly on 01159649198.
Kind Regards,
Paul Burton
Customer Service Manager
Product Box
Very good product
Very good product. Children loves it and would jump and be jolly in front of it.
Thank you.
November 23, 2017
Unprompted review
Excellent communication.
Ordered a product which turned out to be out of stock, was notified and informed I could cancel if unable to wait. Cancelled order, asked for refund, informed card was not charged as item out of stock, lovely communication so feel I can trust this company due to its transparency.
November 3, 2017
Unprompted review
Took a week to deliver the wrong …
Took a week to deliver the wrong product then another week to exchange it, by which time I was on holiday. Totally unacceptable
November 2, 2017
Unprompted review
Reply from Product Box
Hello Steve,
Thank you for your review and sincere apologies for the issues with your order that you experienced. As discussed, we apologise for this picking error, it is very rare that anything is sent incorrectly from our appliance warehouse and measures have been taken so that there are no future customers affected. Delivery was within 3 to 5 working days as you mentioned, as discussed on the phone we physically could not deliver the replacement correct item any faster due to the size and weight of the product, I completely understand your frustration as this coincided with you going away. This is why the £40 goodwill gesture refund was offered for you to keep the incorrectly delivered model (as confirmed, this is a more expensive model although not the product ordered) which I processed immediately for you after our conversation.
If you are interested in any of our ranges in the future and I can assist in any way to make your next experience the 5 star kind we strive for then please call me directly on 01159649181.
Kind Regards,
Paul Burton
Customer Service Manager
Product Box
Arrived in excellent time and in …
Arrived in excellent time and in minimal packaging so it was able to be put safely through the letter box. Very pleased with the purchase.
October 29, 2017
Unprompted review
Delivery charge to N. Ireland
I had ordered an oven hob without difficulty but I was informed promptly by e-mail that there would b an extra charge for delivery to n. Ireland. Because of this I had to cancel my order which was a shame.
October 25, 2017
Unprompted review
Excellent service and competitive price.
October 23, 2017
Unprompted review
1st Delivery
Good price & arrived quickly plus well packaged. Will use again
October 13, 2017
Unprompted review
Daewoo Retro Cream Microwave
Just what I wanted at a good price and reasonable delivery cost
October 13, 2017
Unprompted review
Excellent service
I recently ordered a microwave but was informed immediately that particular model would not be available for a month and they suggested an alternative. It was delivered eariier than was expected which was good. I would definetely use this company again.
October 7, 2017
Unprompted review
Christmas lanterns
I have ordered 2 Christmas lanterns and both came well packed arrived promptly and both are beautiful and I will order again and recommend to my friends and family thankyou .
October 6, 2017
Unprompted review
Top Marks
Great product and helpful comms re delivery etc. Recommended
October 6, 2017
Unprompted review
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