productcaregroup.com Reviews 6,651

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and helpfulness, often highlighting their polite and friendly demeanor. Many people appreciate the excellent delivery service, noting that items are placed precisely where needed, and packaging is removed. The overall service, including product delivery and customer interactions, is frequently described as outstanding, with consumers commending the quick and professional approach. However, some customers were not happy with the delivery service, citing instances where deliveries were missed or caused damage to property. A few other people also felt that the installation of products was faulty, leading to non-functional appliances and a lack of resolution from customer support.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting the professionalism and... See more

Service

Customers had positive experiences with service. Reviewers frequently praise the professionalism,... See more

Product

Reviewers highlight positive aspects of product delivery and installation. Customers frequently praise the... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the helpfulness,... See more

Based on these reviews

Rated 5 out of 5 stars

Excellent service. Communication was accurate, called up front prior to delivery as stated. Delivery was by Connor O who was excellent. Polite and happy, had read the notes so knew exactly of what was... See more

Rated 5 out of 5 stars

Florin.P and Sam were excellent! They delivered our new fridge freezer from Costco and went over and beyond to get it through our narrow doors. They showed professionalism, curtesy, cleaned up all... See more

Rated 5 out of 5 stars

New washing machine delivered by “Big Reecey” and his trainee. Both extremely friendly and obliging. Took packaging away no bother. Would recommend!!! Big Reecey top bloke!


4.8

Excellent

TrustScore 5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 93% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Neil D and Shaun did a mega job of…

Neil D and Shaun did a mega job of getting the dishwasher delivered. Got it in the house no issue which considering there were steps to go through and tight corners was really welcome. They were really friendly and helpful and overall it was a really nice experience having them deliver the dishwasher.

April 18, 2026
Unprompted review
Rated 5 out of 5 stars

Efficient service of delivery

I bought a dumble dry machine from Costco and one man technician Ryan Hill delivers to us today. He is cheerful and polite. He arrived my home on time. He helped us to send the machine directly to kitchen.

April 18, 2026
Unprompted review
Rated 5 out of 5 stars

Neil D and Shaun MC

Neil D and Shaun MC. Both quick and efficient no problems with delivery at all but someone's loaded their van backwards so they're having to sort it out on the fly.

April 18, 2026
Unprompted review
Rated 1 out of 5 stars

Flooring damage

The fridge was delivered in November 2025 and caused damage to flooring the length of the house. Despite many emails we are getting nowhere with fair compensation for this sloppy delivery. We’ve been told to resort to our own insurance. Doesn’t feel right ! Their fault. They should compensate without us compromising our insurance record.

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Communication was accurate, called up front prior to delivery as stated. Delivery was by Connor O who was excellent. Polite and happy, had read the notes so knew exactly of what was required getting the items into the house without damaging anything. Put everything in the right place before asking if everything was ok and if anything else was required, a breath of fresh air.

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful Service

Giuseppe delivered my appliance, was a pleasure to experience such great service, friendly, helpful, cheerful and uber efficient. Would certainly recommend

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Connor O delivered my tumble dryer…

Connor O delivered my tumble dryer first thing this morning, really friendly, called 20 mins ahead which was very handy, offered to take the packaging away and just a genuinely nice person and really friendly service.

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Connor the delivery man

Connor arrived on time and was very polite, considerate and courteous. We were the first delivery of the day at 7am. Great service and Highly recommend.

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Delivery was on time, courtesy call to check 10 minutes before delivery.
Shaun was very helpful and ensured I was happy with everything before he left.
Would highly recommend.

April 16, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look