ProForm Reviews 417

TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

Paid $1600 for a treadmill I can't use unless I pay a $400 annual membership fee. My justification for paying for it was I would save on a gym membership. Customer support tells me it will not work ma... See more

Company replied

Rated 1 out of 5 stars

Paid $2000 on sale !! for a Proform iFit treadmill in 2022, now the machine is completely dead. Wont turn on at all! Was a steady decline to this point .... First issue we started to no... See more

Company replied

Rated 3 out of 5 stars

OK Treadmill. I use it manual mode since too $$ for subscription. Sub allows full interactive but difficult to hear coaching and up/down/speed changes are cute once but annoying. Recommended turn off... See more

Company replied

Rated 4 out of 5 stars

I love my treadmill especially the Ifit . I wish however the music played during manual mode or if I could watch youtube in manual mode or something when I'm trying to get a little more distance in bu... See more

Company details

  1. Sports

Written by the company

Shop ProForm online. ProForm is a world leader in home fitness equipment. Shop professional-grade treadmills, training cycles, and ellipticals!


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2.4

Poor

TrustScore 2.5 out of 5

417 reviews

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Rated 3 out of 5 stars

The bike seems to be of good quality as…

The bike seems to be of good quality as I actually bought a second one. Updating the microprocessor control was a painful ordeal since it totally crashed it which made it unusable so it had to be physically replaced. Have not updated the second bike as I’m afraid it will crash it as well. Dealing with iFIT was a different story as getting the free trial was an ordeal since the code didn’t work. iFIT Pro subscription is way too expensive so I have no choice but to let it cancel.

December 4, 2024
Unprompted review
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Reply from ProForm

Greg

Thank you for your feedback. We are glad that overall, you feel your bike is good quality, although we are sorry that you have experienced problems with iFIT on your unit. We have passed your review and information on to our team so they can reach out to you and take a closer look into this for you.

Thanks! – ProForm – Powered by iFIT

Rated 4 out of 5 stars

Love the machine and the iFit programs

Love the machine and the iFit programs. A better fan and an update to match the screens on my Nordic Track Studio Bike would make it 5 out of 5.

November 19, 2024
Unprompted review
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Reply from ProForm

Tania

We are thrilled to hear that you love your ProForm machine as well as our iFIT workouts. We appreciate your feedback regarding improvements that can be made and will pass them on to our teams.

If you ever have further suggestions or any questions, you’re welcome to contact us at my.iFIT.com.

Thanks! – ProForm – Powered by iFIT

Rated 5 out of 5 stars

Use my Proform every day.

Have had my Proform treadmill for three years now, use it every day and absolutely love it. It probably gets more use than any of the machines in my home gym. I keep up with regular maintenance and have had no issues at all. Love to use it in conjunction with ifit. Have lost weight, toned up and feel fabulous.

November 13, 2024
Unprompted review
Rated 1 out of 5 stars

No Individual Memberships

You no longer have individual memberships so my equipment next to useless. The beautiful big screen on my rower is redundant now other than one or two free workouts. Very disappointing. I wouldn't have bought my Proform bike and Norditrack rower if I knew you were going to only offer family memberships.
Way too expensive. I cannot recommend this equipment to anyone now.

November 12, 2024
Unprompted review
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Reply from ProForm

Barry

Thank you for your feedback regarding our iFIT Memberships. We appreciate hearing from our members so we can continue to improve. Your review has been passed on to our management teams to take into further consideration.

We are always here to help if you have questions at any time, you can contact us at my.iFIT.com.

Thanks! – ProForm – Powered by iFIT

Rated 5 out of 5 stars

Excellent

The treadmill is very well made…I’ve used it this year for marathon training, it responds easy with both speed and grade. I’ve never had a problem yet. Excellent product !!!

November 10, 2024
Unprompted review
Rated 1 out of 5 stars

The Screen/operating system is not good

The connection to internet keeps dropping, the screen/system is really slow and takes way too long to start up.

November 9, 2024
Unprompted review
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Reply from ProForm

Paul

We are sorry to hear that the connection to your internet keeps dropping and that the startup seems too long. Our team will be happy to look into this for you and assist further with your machine. You can contact us at my.iFIT.com so we can speak with you.

Thanks! – ProForm – Powered by iFIT

Rated 4 out of 5 stars

I like ProForm machines a lot, but bike has some opportunities

I like ProForm machines a lot. When my treadmill broke, I bought the same brand, and I'm happy with it. iFit is great and helps a lot.
However: I decided to complement with a bike. It's a very nice ProFrom machine. But: 1. The seat is very stiff: it's so hard that it is very unconfortable. 2. Its handle is a little too far. I've moved to its closest most upright position, and still is very far. It should have better, closer options to be fixed at.

November 1, 2024
Unprompted review
Rated 4 out of 5 stars

I like the weekly updates I get that…

I like the weekly updates I get that track my work outs. Keeps me motivated. It does a good job of staying connected to my Wi-Fi and easy easy to reconnect if need be

November 7, 2024
Unprompted review
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Reply from ProForm

Howard Johnson’s Biby

We are glad to hear that iFIT’s weekly updates are helping to keep you motivated and is keeping things working well. We are excited to continue on this fitness journey with you. Let us know if you have questions at any time. You can contact us at my.iFIT.com.

Thanks! – ProForm – Powered by iFIT

Rated 4 out of 5 stars

I love the Ifit

I love my treadmill especially the Ifit . I wish however the music played during manual mode or if I could watch youtube in manual mode or something when I'm trying to get a little more distance in but don't want to do another workout program. The fan doesn't work that great either. Those are my only complaints.

November 6, 2024
Unprompted review
Rated 4 out of 5 stars

I love using my proform with ifit

I love using my proform with ifit. I connect my tablet via Bluetooth and the ifit workout will automatically change the resistance along with the workout. My only complaint is that after 15 months there is now a mild clunk with each pedal stroke. I will have my husband take a look at it. Otherwise, it's been smooth and comfortable.

November 6, 2024
Unprompted review
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Reply from ProForm

Amber

We are glad to hear that you are enjoying your unit with iFIT, although we are sorry that you are experiencing a mild clunk with each pedal stroke. It is uncommon for this to happen and we understand how this can be frustrating while working out.

Our team has looked into your situation and show that unfortunately your machine is out of the included warranty period. If you would like further assistance outside of the warranty, please feel free to contact us at my.iFIT.com.

Thanks! – ProForm – Powered by iFIT

Rated 5 out of 5 stars

Love my new ProForm Treadmill!!

I am very pleased with my new treadmill. As a disabled veteran it's hard for me to just go outside and walk as I never know when the pain is going to spike and make walking difficult. With my new treadmill I eliminate that risk and it has rails I can hold onto and help me. Every little bit helps and this new device is making it easier, wish I had done it sooner!

November 6, 2024
Unprompted review
Rated 2 out of 5 stars

Absolute Worst. I would not recommend.

The treadmill works as it should, that's about it; everything else is horrible. I will never recommend anything to do with ProForm or iFIT. The app experience is one of the worst, difficult to scroll, search, or make your own workout. The onboard fan works for about 2 minutes, then stops. It's dumb you have to have a PRO license to track how far you walked/ran; and if you don't have a PRO license you can't have separate user accounts. Everything about my experience with ProForm/iFIT is awful and I hate it.

November 6, 2024
Unprompted review
ProForm logo

Reply from ProForm

We are sorry that our services aren’t meeting your full expectations and that the fan on your machine isn’t working as it should. We appreciate hearing from our users so that we can continue to improve our user experience.

We show that our team is currently assisting you with the fan on your treadmill to get it working properly. We are hopeful to get your unit up and running as it should very soon.

Thanks! – ProForm – Powered by iFIT

Rated 4 out of 5 stars

Good treadmill

Good treadmill. Efficient to use. Only negative is that I don’t use IFit and must always decline IFit and use the small manual start on top right hand corner.

November 6, 2024
Unprompted review
Rated 5 out of 5 stars

Home Workout

The ProForm bike is useful, functional and dependable. It provides quantitative performance data. The numbers do not lie. If I mail in the effort, the numbers show the truth. The first 40% of my workout is aerobic, followed by strength training. A heart rate monitor compliments the bike data. This provides cardiac data throughout the remaining 60% of the workout.

October 22, 2024
Unprompted review
Rated 5 out of 5 stars

I love my elliptical

I love my elliptical. I have a 25 year old Proform treadmill. So when I was shopping for an elliptical, I knew Proform is quality products and equipment. I use my elliptical every day. It has helped me to lose 40 pounds.

November 4, 2024
Unprompted review
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Reply from ProForm

Angela

Thank you for being a part of our ProForm Family! We are thrilled to hear that you are confident in our brand which lead you to choose your ProForm elliptical. We are so excited about your success and hope you continue to enjoy your fitness journey with your equipment.

Let us know if you ever have questions for us or need assistance, you can find us online at my.iFIT.com.

Thanks! – ProForm – Powered by iFIT

Rated 4 out of 5 stars

Great Product

Great Product
One of the best health decisions I've made is buying a treadmill. Becoming part of the iFit family has taken my fitness journey to higher levels. I've lost over 20 lbs in the past few months thanks in part to my regular use of my treadmill

November 4, 2024
Unprompted review
Rated 2 out of 5 stars

Workouts not recorded as complete

The video workouts are excellent but they are not recorded as completed after the workout session. I still have not found a way to fix this.

November 3, 2024
Unprompted review
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Reply from ProForm

Kathleen

Thank you for your feedback. We’re glad that you find our workouts to be excellent, but we’re sorry that they aren’t being marked as complete in your account. We’ll be happy to look into this for you. You can contact us directly by visiting us at my.iFIT.com.

Thanks! – ProForm – Powered by iFIT

Rated 3 out of 5 stars

Treadmill is great, iFIT user interface - meh 😒

Treadmill itself it great, it’s the iFIT component that isn’t the best. The content is very good and we will renew the membership but no matter what we have tried we can’t connect other devices, heart rate monitors, iphone, app doesn’t sync with the treadmill either. A couple of improvements would be the ability to design your own workout, distances/speed/durations ie; intervals without having to find a trainer/workout clip that suits me best. Easier choosing of a favourite workout would be awesome also without having go to the relevant trainer, find the series, then find the workout…

November 4, 2024
Unprompted review
ProForm logo

Reply from ProForm

Dave

We are happy to hear that your treadmill is great and that you’re enjoying our iFIT workouts. But we are sorry that you haven’t been able to connect to other devices through your unit. We have passed your contact information on to our team to assist with this.

Thanks! – ProForm – Powered by iFIT

Rated 4 out of 5 stars

The bike has been great

The bike has been great. It has held up very well and syncs smoothly with the ifit platform. I didn't think I would enjoy someone talking in my ear when I was doing cardio but I like being cued in to how much time is left at a certain level

December 1, 2023
Unprompted review

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