Profound Aminos Reviews 163

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 169 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent customer service, noting the helpfulness and responsiveness of the staff. Many consumers highlight the fast shipping and timely delivery of products, often arriving sooner than expected. People are also very satisfied with the quality of the products, finding them effective and reliable. The ordering process is frequently described as easy and smooth. However, some customers were dissatisfied with issues related to product delivery, mentioning instances where orders did not arrive or were incomplete. A few people also reported concerns about product quality, specifically regarding potency or condition upon arrival, and some experienced unhelpful customer service when trying to resolve these issues.

What people talk about most

Product

Customers had positive experiences with product quality. Many reviewers praise the high quality of the... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the incredibly... See more

Order

Reviewers highlight positive aspects of the ordering process. Many customers praise the ease of ordering,... See more

Quality

Consumers generally express satisfaction with product quality, often highlighting that items arrive... See more

Customer service

Clients share positive opinions on customer service. Many reviewers describe the customer service as superb,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

WOW!!! Above n beyond customer service! Made 2 orders forgot to add bac water in, so made another order just for bac water, so I reached out they responded right away they refunded one of my shipping... See more

Rated 5 out of 5 stars

I’ve been using profound for several months. I won’t buy my peptides from anyone else. Customer service is excellent, fast shipping, and most importantly their peptides are top notch! I wish I could g... See more

Rated 5 out of 5 stars

I have been taken aback several times now (each order I have placed) at how immediate the shipping occurred. I just ordered while at lunch today and received confirmation my order was shipped before I... See more


Company details

Written by the company

A provider of high quality research compounds for laboratory use.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

163 reviews

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Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Amazing customer service

I just want to let your company know that Megan B went above and beyond to help me with my account she definitely is one of kind with customer service. Her attention to detail and help with my concerns is what the company a place I will always do business with! Thank you Megan your amazing..

August 13, 2025
Unprompted review
Rated 5 out of 5 stars

This is a great company…

This company has shown and exhibited exemplary service and quality products from the day I began my journey in this area and began purchasing. These products have been absolutely life changing in my research for certain areas, and I could not be happier with them. The quality continues to be more than satisfactory and has exceeded my expectations. They are better than other companies I’ve briefly tried.
I am entering my 8th full month of purchasing several products, and have returned repeatedly. Those who run the company and the team of customer service have gone above and beyond to ensure my satisfaction, when I made a mistake and needed help. That’s been just once in all this time. The site is user friendly, the shipping is insanely fast, and products are safely packaged to ensure that what I purchase, arrives in immaculate condition, each and every time. They take great pride in their business and because of that I’ve become a loyal customer.

August 14, 2025
Unprompted review
Rated 5 out of 5 stars

Megan was awesome! Great customer service!

I just placed an order with PA. Shipped same day. Awesome customer service! Megan has been such a HUGE help to me. She took the time to answer all of my questions and to work with me. I really appreciate the kindness Megan showed toward me and how helpful she was. And she was so quick to respond back to every question and concern I had. I will come back and update this review after I receive my order and will comment on delivery and quality of product.
Thank you PA and I especially thank Megan!

August 12, 2025
Unprompted review
Rated 5 out of 5 stars

This is a fantastic company to order…

This is a fantastic company to order from. I have ordered from them for the last year and have been super impressed with the quality, support, and how fast it was delivered to me. Everything is tested and packaged with care. I can’t say anything negative about my experiences with them!

July 9, 2025
Unprompted review
Rated 5 out of 5 stars

I love these peptides and the company

I love these peptides and the company. My orders have arrived quickly and always accurate. Every peptide I have tried has worked as it should and will continue to purchase from this company. Highly recommend.

August 12, 2025
Unprompted review
Rated 5 out of 5 stars

Great company!

I have ordered many times. Each of my orders have arrived quickly and in perfect condition. These research products are excellent. I plan to continue buying my products from Profound because they are dependable and their products are top notch and effective.

July 28, 2025
Unprompted review
Rated 5 out of 5 stars

The only place to purchase peptides!

I've been buying my peptides exclusively from Profound Aminos for about a year. I've bought several different peptides and have been very pleased with everything I've purchased. The product has always been great, reasonably priced and the shipping has always been quick.

August 11, 2025
Unprompted review
Rated 5 out of 5 stars

Great company

I’ve used this company for 9 months or so now and absolutely love them. The products are always amazing and shipping is super fast.

August 9, 2025
Unprompted review
Rated 2 out of 5 stars

Customer Service Needs Some Work

After many successful orders from PA, spending $1k+ dollars, and referring countless friends to the company things ended badly. I ordered a fairly large order and waited weeks for it. The shipment was lost by the shipping company. Ok, I understand things like that happen. PA refused to reship the order until I hassled with the shipping company and they knew for sure it was lost. Then they emailed me at least 5 different times, for another few weeks that they were reshipping the order "tomorrow" or "today".... all of which obviously never happened. I waited months to finally get my last order from them. No discount offered as an apology for the terrible customer service offered after the shipping mess up. I expected something... you guys dropped the ball for WEEKS. When you do a good job, you do a really good job, but when things are a mess, so are you.

May 20, 2025
Unprompted review
Profound Aminos logo

Reply from Profound Aminos

UPDATE 8/20/25
Cori - you have not responded to TrustPilot’s request for more information, and I have been unable to locate an account with the first name and details. Unfortunately, I’m beginning to doubt the veracity of the review as nobody in my team can recall an order with these specific details. We want to make this right, but we need an equal partner in the process. Please respond to the information request or reach out to support individually. Otherwise we will have to flag this review as suspicious. Thank you!


Cori!
I am beyond devastated to learn of your experience! What you describe is not what we aspire to be!
I am going to do a review of your purchase and service process and find out where we went wrong, and how we can make it up to you!
Thank you for bringing it to my attention. I do hope you’ll allow us to regain the trust we built throughout your previous experiences!
I’ll be in touch soon with more!
Justin S - Owner

Rated 5 out of 5 stars

Quality products, fast shipping and great customer service!

I’ve ordered from Profound Aminos for 6 months now. It took me a while to place my first order because I was researching so many companies to make sure I was purchasing from a legitimate source. I have no regrets about choosing this company as my peptide source.

The company is very transparent. All products are tested through a third-party lab, and all testing results can be easily found on their website at any time. Shipping is quick… every one of my orders has shipped the next day, even if it was on a weekend, and have arrived to my door within 2 to 3 days of payment.

The potency of the products is outstanding. I am achieving the same results, if not better, than when I was getting them via prescription. And… their rewards program is an added bonus, which I wasn’t even aware of until I placed my first order.

I definitely plan to continue using Profound Aminos for all of my research purposes!

August 11, 2025
Unprompted review
Rated 5 out of 5 stars

Great Company

The products top notch. Customer service is excellent. I won't go anywhere else!

August 3, 2025
Unprompted review
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