Can't give 0 stars unfortunately. Ordered a mega doughnut for Son's birthday. Got confirmation and they took my money. No delivery. Numerous emails and Facebook/Instagram messages sent. No reply. Gues... See more
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Large cookies & cream doughnut ordered for an 18th birthday delivered on the right day & travelled well which is crucial. Absolutely delicious and still tasted good when it was finished 2 days later.... See more
Company replied
Sent doughnuts to friend as birthday gift, unfortunately DPD went to wrong address & so she didn’t receive them. Tried in vain to resolve this with DPD. Although Project D weren’t available to help me... See more
Company replied
Fuming!!! Ordered a celebration doughnut for my daughters birthday on the 17th August fir delivery on the 14th September, I paid for Saturday delivery. It hasn't arrived. I waited all day for it. I ch... See more
Company details
Written by the company
Project D is an artisan doughnut bakery based in the UK. We pop up at events and locations across the UK with our handcrafted creations. We also offer a nationwide postal doughnut delivery service and we've got plans to reopen our shops when possible. www.instagram.com/project.doughnut www.projectdoughnut.co.uk
Contact info
Derby, United Kingdom
- info@projectdoughnut.com
- projectdoughnut.co.uk
3.2
Average
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Reply from Project D
Thank you so much!
Sent these to a friend for his…
Sent these to a friend for his birthday. He said they were lovely, although a little bit too sweet. Other than that, no issues at all
January 30, 2022
Reply from Project D
Thank you we are so pleased you enjoyed them!
Wow. Just wow
Wow. Just wow. I am a chef and own my own restaurant and those were some of the best doughnuts I've ever had. Will be ordering more
January 29, 2022
Reply from Project D
Thrilled you enjoyed them, thank you!
Highly recommended
One box was a little crushed but they were OK inside. Amazingly fresh and tasted fab. Thank you!!
January 29, 2022
Reply from Project D
Thank you so much! Apologies if the box was damaged in transit.
Reply from Project D
Thank you so much!
Toppings and icing was really good
Toppings and icing was really good. Freshness of the donut I will give 7/10. I got the Caramel Cartel box, 2 are meant to have "centre filled" donuts. I didn't have one. All in all not a very good experience.
January 28, 2022
Unprompted review
Reply from Project D
Hi Stefano we are sorry to hear about your disappointment with your order, we are also disappointed we sell thousands of doughnuts and pride ourselves on the feedback of how delicious they are. We have contacted you by email to rectify this situation and hope that your next experience will be much more positive. Many thanks
Delicious fresh and soft doughnuts so…
Delicious fresh and soft doughnuts so yummy! Especially the salted caramel one!
January 28, 2022
Reply from Project D
Thank you so much!
Reply from Project D
Thank you for your lovely feedback!
A delay with DPD...and now no delivery to N.Ireland
Ordered in the new year with a promo code for delivery on January 21st to take to a friend's party. I was in charge of bringing desserts. And I ordered from Project Doughnut 3 times before and had 5* experiences. Unfortunately, a delay in DPD meant they never arrived until the day after so I to buy more desserts for the party. Then I had a load of doughnuts that were not the freshest and very few in my house to share them with. It wasn't Project Doughnut's fault, they dispatched on time.
It was DPD but I was just put to extra expense on the longest month of the year, having to buy more desserts. I did divide the doughnuts out to family when then arrived and a 10 sec blast in a microwave did soften up the doughnut.
Update...the lovely customer services team were in touch and offered a part reimbursement which was a lovely gesture but I don't feel it is necessary...and I don't want to share bank details via email.
Then I heard the disappointing news that Project Doughnuts will no longer be delivering to N.Ireland because of heavy surcharges. I totally get it...I know another Doughnut postal service that charges £22 for delivery with DPD to N.Ireland which is ridiculous!
Thanks Project Doughnut for at least letting me get 4 orders in. I loved your product. My review is just a reflection of your chosen delivery service.
January 28, 2022
Reply from Project D
Hi Susan so sorry to read of your disappointment, a member of our Customer Services Team will contact you by email regarding this.
Tasted as good as they looked
Had 2 boxes delivered to my brother and his family to help keep their spirits up while they isolated and certainly worked, if the picture I got of my nephew with them is anything to go by! Huge donuts and tasted as good as they looked, apparently.
January 27, 2022
Reply from Project D
Hey thank you that's great news. We love to make people smile!
Great customer service…even changed my…
Great customer service…even changed my delivery date and all done really quickly and without a fuss!will use again :)
January 26, 2022
Reply from Project D
You are most welcome. Thank you for the feedback.
The perfect gift for a work-at-home…
The perfect gift for a work-at-home colleague - well received and thoroughly enjoyed :)
January 26, 2022
Reply from Project D
Thank you so much!
Most delicious and tasty doughnuts I…
Most delicious and tasty doughnuts I have ever eaten.Customer service is outstanding and always available for help must try highly recommended 👍👍👍👍🥰
January 26, 2022
Reply from Project D
Thank you so much, we are so pleased you enjoyed them!
Reply from Project D
Thank you so much we are so pleased you enjoyed them!
I was not impressed with freshness
I was not impressed with freshness, also for this price I would expect it to be better.
My daughter wanted them for her birthday instead of cake 🎂 and like me she was disappointed.
January 25, 2022
Reply from Project D
Hi Urszula we are sorry to hear that, a member of our Customer Service Team has contacted you by email a couple of times now but we think these may be going into your spam folder if you could check your in box please as we'd like to resolve this issue for you, we really don't want our customers to be disappointed in any way!
AMAZING vegan donuts!!
The vegan donut selection was INCREDIBLE and really great value compared to other companies. They arrived on time, beautifully packaged and they were just so light and fluffy!!
January 25, 2022
Reply from Project D
Thank you so much! We are thrilled you enjoyed them. The Vegan doughnuts are really popular.
Good stuff
Good stuff, sickly but good, good quality, a little on the pricey side, but it's worth a treat once in a while.
January 24, 2022
Reply from Project D
Hi Austen thank you for your review we appreciate the feedback.
Out of this world
Doughnuts tasted so fresh and the flavours were delicious, will definitely get from again!!
January 24, 2022
Reply from Project D
Thank you so much we are so pleased you enjoyed them.
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