Projectmusic Reviews 80

Contacted Project Music about an Eastman semi hollow guitar, only to find out if had been sold that day. However, Lee was extremely helpful in ordering one from Eastman and keeping me informed all through the process. Unfortunately the guitar had a twisted neck, but this was noticed and a replacement ordered, again keeping me fully informed. The reason I have given only 4 stars is that I specifically asked for 9-42 gauge strings and was told that this would not be a problem. When the guitar arrived it was wonderfully set up, but with 10-46 gauge strings.

Could not be happier with my Furch OM CM, set up to my specs and even had a phone call to comfirm !!!! Thank you Phil and Project Music, great service - Steve

A brilliant service all round. The Guild T50 arrived in beautiful condition exactly when they said it would

Emailed them a number of times, weren't helpful, were unable to order any guitars in, did not read emails properly.

You try to support smaller stores and you're met with small minds.

I have now Purchased two guitars through ProjectMusic.
Firstly a Godin XTsa when I visited the store in Exeter 2019 and recently this month, I purchase a Fender Telecaster 50s Vinters in Butterscotch Blonde on line.

I can only describe the service by Lee and ProjectMusic as first class.

Thank you very much until next time
Eddie

Really impressed with Project Music. Just bought a guitar for a ‘significant birthday’ and couldn’t be happier. The instrument is wonderful and plays beautifully. It has been set up perfectly too. The guys in the shop couldn’t have been more helpful (we live a distance away so I could never go in person) and the delivery was very prompt. I really couldn’t have asked for more.

Just bought my second guitar for a good price from Project music. I have found the staff to be curtious and helpful and the guitar was set up nicely.
I am very happy with the price.

Truly great service from the guys at Project Music (incredibly rare these days!). Lee in particular went above and beyond in taking the time to make sure I was happy with my purchase, a beautiful Lowden acoustic. Thanks to all and wishing you a successful 2019!

Being a sax player I was clueless when my daughter took up guitar. So when it came to buying one for her I had to ask a few questions.
Lee from Project music has always got back to me promptly and has been able to give fantastic advice with great product knowledge.
Unfortunately, the guitar I was looking to buy went out of stock just when I was looking to buy it but rather than take my money and hope it would arrive before Christmas, lee told me they couldn’t guarantee it would be back in stock.
I did source the guitar elsewhere but will be going back to project music to buy all the accessories as I feel they are more interested in helping the musician than helping line their pockets.
Brilliant service, honest and knowledgeable advice. Can’t rate highly enough.

I have now bought three guitars from Project Music. On each occasion I have felt that a love of musical instruments and customer satisfaction plays a greater part in their business than profit.

Where any negotiation has taken place they are scrupulously fair and open. Finally, and unlike many English businesses, their Free Delivery includes shipping, at no extra cost to The Scottish Highlands...in two days!

A special thanks to Lee at Project Music who often works all hours and weekends to keep folk happy!

Fantastic service and customer attention. I ordered a guitar that was a new list item from Gretsch. They ensured that I got it as fast as possible and at an excellent price. Their customer service and communications were second to none.

My Local guitar shop. On Saturday the 27th of January my amp stopped working. I had not purchased the amp from Project Music but was hoping they could help me as I had a gig Sunday lunchtime. Unfortunately the fault was not something that could be rectified easily and the amp has been sent away for repair. The reason for the review is that even though I didn't buy the amp form them they lent me a demo model to get me through my gig. They just got a new customer for life as I don't think many other independent shops would care enough to help like this.

I placed an order with this company and instead of my guitar I received a story that insulted my intelligence. I then sent an email requesting cancellation of my finance application without any response. Very poor customer service. Never again will I order from this place.

Bought a Rickenbacker from the Project Music store online.
Phill and the team are very very nice people to do business with!
This was absolutely a very positive experience! Thanks!

Wim from Belgium

Bought a new guitar from these guys and I found them a pleasure to deal with.. Nice and clear telephone conversation, the guitar arrived exactly on the date promised... professional set up to my exact requirements.. You can't get better than that.. Thoroughly recommended

I can’t recommend these guys enough, I have bought two incredible guitars from them over the last 2 years.

Fantastic customer service from the staff, Phil especially has has always done what he to help, and sets up the guitar the way you want before shipping.

Great company!

I bought a set a white EMG pickups from these guys for my bass. I couldn't get them in white any where else apart from importing them from America. They gave me a call to say they would have to order them in and would take a bit longer than stated on the website.

I have given 4 stars because this did end up taking a few weeks when I was expecting a few days extra from the initial conversation. However the people who work there are good guys, they kept in touch and offered me updates via email and phone calls which is really appreciated.

Really good customer service and communication, would give 5 stars if the pickups arrived quicker but I would have thought that was out of their hands anyway!

Superb price on pre-owned PRS 594.
Mint condition and superb set up to my requirements.
Next day delivery. I cannot fault this company absolutely fantastic guitar and service.
Many thanks.

The guitar looks lovely but plays poorly.
A set up is supposed to be done. But, it isn't set up , or set up aboninably by a chimp.
Fret buzz , dead notes , incorrect intonation, etc etc.

I've just bought a Fender from Project Music, and I have to say that they are a fantastic retailer. The whole procedure has probably been the best customer service experience I've had when buying (anything) on-line. I have received email responses in minutes, and they thoroughly check the guitar before sending it to you, and really go out of their way to help. They aim to beat any price that you can find elsewhere, and I will definitely be using them for all future guitar related purchases. If what you're after isn't displayed on the site, just ask and they'll probably have one. Can't praise them enough.