This brand has exceeded my expectations in every way! Their Nourishing Shampoo and Conditioner have made my hair soft and silky, while their Flawless Finish Foundation provides perfect coverage. Highl... See more
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They sell LV fragrances claiming it to be original. After recieving the product its obvious its not an original one but instead a copy. After contacting customer service they told me its told in the p... See more
Company replied
I am so pleased with the level of customer service Prokare has offered me. Reasons why I would recommend Prokare: - call if products are unavailable (refund asap if required) - offer alterna... See more
Company replied
I ordered Victoria secret body mist and i have just received coloured water Only coloured products are sold with no fragrance nothing Kindly acknowledge my refund as your products are nothing but... See more
Company replied
Company details
Written by the company
We are Delhi NCR based wholesellers of professional hair & beauty products. Our presence in Salons and beauty products industry for last 30 years has given us an insight into the huge potential of professional products market in India nad neighbouring countries, Prokare’s seal of authenticity is our guarantee that the products sold on the site are 100% Authentic and only sourced directly from brands or their authorized distributors.
Contact info
500, Ground Floor, 201301, Noida, India
- 8810434325
- admin@prokare.in
- prokare.in
2.9
Average
91 reviews
Replied to 90% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This brand has exceeded my expectations…
This brand has exceeded my expectations in every way! Their Nourishing Shampoo and Conditioner have made my hair soft and silky, while their Flawless Finish Foundation provides perfect coverage. Highly recommend it's worth every penny!
December 4, 2025
Unprompted review
I have struggled with acne for years
I have struggled with acne for years, but their Blemish Treatment Gel has a good experience. It's cleared up my skin in just a few days, and their Deep Cleansing Face Mask is now a weekly ritual.
December 3, 2025
Unprompted review
"I'm absolutely thrilled with their…
"I'm absolutely thrilled with their Pro-Line Serum and Rejuvenating Eye Cream! The products are gentle, yet potent, and have visibly improved my skin's texture and tone. Their Mineral Powder Foundation is also a must-have – it provides flawless coverage."
December 2, 2025
Unprompted review
I'm utterly enamored with their…
I'm utterly enamored with their Hydrating Face Cream and Luminous Foundation! The quality is exceptional, and the packaging is divine. My skin has never looked more radiant, thanks to their Advanced Night Serum.
November 28, 2025
Unprompted review
They sell LV fragrances claiming it to…
They sell LV fragrances claiming it to be original. After recieving the product its obvious its not an original one but instead a copy. After contacting customer service they told me its told in the product description that it is a copy, when buying the product the product description has no mention of this. I have pictures to prove that there was no mention of it being a copy. Only after complaint did they add it to the description and refused to refund me.
September 26, 2025
Unprompted review
Reply from Prokare
We did not change the discription, cleary mentioned on website that it is a overrun production, how can be a LV Fragrance in India be bought at ₹ 900 against a MRP of ₹ 19000
I ordered Victoria secret body mist and…
I ordered Victoria secret body mist and i have just received coloured water
Only coloured products are sold with no fragrance nothing
Kindly acknowledge my refund as your products are nothing but just water
October 5, 2025
Reply from Prokare
Anoushka a mist is always a mix of water and fragrance.
Excellent.
October 5, 2025
Very good customer service and timely…
Very good customer service and timely delivery.
October 3, 2025
Fraud company ,fake product,horrible customer care
I ordered dr Althea 345 form their website In Aug 2025
I noticed something was different about the box right when I received but I thought I was assuming it since their website looked trustworthy
I finished my last tube yesterday(which was ordered from a different website )and opened it smelled so bad like like it was full of chemicals and has different texture than the ones I used before
I have been using the cream for more than 4 months now
So I know the texture quite well
My biggest mistake ?
Throwing away the box it came in
Because i didn’t think it would be fake .i emailed the company and texted them and when i called them
They were arrogant from the beginning claiming they were just a drop shipping company and they said that customers order from different company and claim what we sent is fake
And said we won’t be giving you any solution to this
Fraud company ,fraud website ,fake products
——————-
And you can see below how beautifully the company has responded to the review I wrote below 👇🏼
September 17, 2025
Unprompted review
Reply from Prokare
**"Wow, thank you for your colorful poetry review! 🌟 Not every day we get such creative writing mixed with detective-level conspiracy theories. We truly admire the effort you put into imagining fake products and crafting insults—it almost felt like reading a Netflix drama script. 🎬
On a serious note, all our products are 100% genuine and sourced directly from authorized distributors (sorry to disappoint the thriller storyline). We’ll still take your ‘feedback’ on board, though next time, we’d appreciate fewer abuses and more facts—it helps everyone a lot more."**
Its been more than 8 days i didnt…
Its been more than 8 days i didnt received my order yet
Very bad service
Took money and didnt given product dont every buy
September 5, 2025
Reply from Prokare
Dear Mr. Shah,
We kindly request you to reconsider the review shared on our website. Your order was promptly processed and dispatched from our end immediately after being placed. The delay you experienced was due to transit issues at the courier company’s side, which unfortunately is beyond our direct control.
While we understand the frustration caused by late deliveries, it would be unfair to hold our website accountable for delays created by a third-party courier service. Reviews are meant to reflect our service and product quality, and in this case, both were fulfilled as committed from our side.
We truly value your support and hope you will take this into consideration while revising your feedback.
Best regards,
Packing is not safe.
September 4, 2025
Reply from Prokare
Dear Pawnendra
Thank you for sharing your feedback. We would like to assure you that your order was carefully and securely packed from our end before dispatch. Unfortunately, it appears that the parcel may have been mishandled or tampered with during transit, which is regrettable but beyond our direct control.
We sincerely apologize for the inconvenience this caused. Please be assured that we are taking up this matter with the courier company to prevent such issues in the future. Your satisfaction is very important to us, and we truly appreciate your understanding in this matter.
Best regards,
Quick delivery and regular update of…
Quick delivery and regular update of delivery status.
August 5, 2025
Reply from Prokare
Dear Subhash ji
Thank you so much for your kind words! 🌸 We’re delighted to know that you enjoyed our quick delivery and regular updates. Your satisfaction is our biggest reward and motivates us to keep doing even better. Looking forward to serving you again soon! 💖
Warm regards,
Delayed delivery even after paying for Express
I paid 190 Rs. for express delivery, still the product took 7 days to reach Bangalore.
I had to fly the same day...so it was just in time otherwise I would have missed the package. This wasn't the experience I was looking for.
August 4, 2025
Reply from Prokare
Dear Sourabh
Thank you for sharing your feedback. We truly regret the delay you faced with your express delivery. Please note that your order was dispatched promptly from our end under the express service you selected. Unfortunately, the extended transit time was due to courier network delays, which are outside our direct control.
We completely understand how inconvenient this must have been, especially given your travel plans. Your concern has been shared with the courier partner so such delays can be minimized in the future.
We appreciate your patience and hope to serve you better on your next order. 💙
Best regards,
No return or replacement accepted if needed
No return or replacement accepted if needed, so there is no point to approach Prokare for any kind of purchase in future.
August 3, 2025
Reply from Prokare
Dear Kanwaljeet Kaur
We’re sorry to read your feedback. 🙏 Please allow us to clarify—Prokare does have a return and replacement policy, but it applies under specific conditions such as damaged, defective, or incorrect products received. Since professional haircare products fall under hygiene-sensitive categories, opened or used items cannot be resold, which is why certain restrictions apply.
Your satisfaction is important to us, and we’d be happy to assist you with any genuine concern regarding your order. We request you to reach out to our support team so we can look into your case and help you further.
We truly value your trust and hope you’ll give us another chance to serve you better. 💙
Best regards,
Team Prokare
I was sent the in incorrect product and…
I was sent the in incorrect product and tried to return it. I was told I could still use the product I had. The product was a permanent colour not semi and contained acidic not alkaline ingredients. I was given a very rude response, to which I had to educate the company service operator. To then be told they are not professional hairdressers. So why are they giving hair care advice on chemical products and then gaslighting the customer with over 30 years hairdressing experience?? Rude and Dangerous. Avoid this company
Product has still not been returned
August 25, 2024
Reply from Prokare
Dear Mo
We’re very sorry to read about your experience and sincerely regret the dissatisfaction caused. 🙏 At Prokare, we always aim to deliver the correct product and provide courteous support, and it’s disappointing to learn that we fell short in your case.
Please allow us to clarify: our team is trained to assist with product queries based on manufacturer guidelines and official resources. We never intend to offer professional salon advice or override the expertise of trained hairdressers. If our communication came across otherwise, we deeply apologize.
Regarding your return request, our team is already reviewing the matter, and we’ll ensure you receive a fair resolution at the earliest. We absolutely do not condone rude or dismissive behavior, and this concern is being addressed internally.
Your feedback is very valuable to us, and we truly hope to restore your trust. Kindly reach out to us directly at [support email/phone] so we can resolve this for you without further delay. 💙
Best regards,
Team Prokare
Reply from Prokare
Dear Mr Jain, apologies for your inconvinience, we have sent what is wriiten on website.
The company seems to sell unauthentic…
The company seems to sell unauthentic and fake products. They don't even know where are they sourcing products from? I had ordered the Olaplex No 4 Shampoo. When scanned, the QR on it says the product is not authentic. When I called the customer care, the person told me that it's not the case and he made up a story. And he even told me that we have stopped selling Olaplex products, but the products are still on sale on their website. I don't know where are these people procuring their products from and duping people. Please don't buy from them. VEry risky and total waste of money.
June 5, 2025
Unprompted review
Reply from Prokare
As explained over the call these are Salon professional products procured from authorised company appointed distributor. We clearly explained that these products should be bought after consulting with senior trained hairdresser as the ph level of scalp varies from person to person and changes after chemical processing of hair. Non the less as you have already stated in the review we don't sell inauthentic products but sell only genuine products
Fake perfumes
I bought multiple bottles of deodorant from Prokare, and these were fake. They did not have a batch code or production stamp, sealed packaging, a full list of ingredients, or correct labeling. Prokare is not an authorized dealer of top perfume brands. They may be selling other genuine products, but their steeply discounted fragrances are imitations or gray-market copies. Do not buy fragrances from this website.
June 9, 2025
Unprompted review
Reply from Prokare
Dear Adarsh. Thanks for your review but here we would like to State that we have very clearly written on product pages of deodorant that "The product is overrun production from manufacturer" and have also mentioned that the original price is Rs 8000 plus whereas the same overrun products costs only 990. There are many customers from various parts of country who can't afford a deodorant which costs 8000-9000 but are looking for a overrun products which are more in their reach. Hope this clarifies our stand as far as overrun perfumes and deodorant are concerned.
The owner is fraudster
The owner is fraudster. If you want to lose your money, you may buy from them. The seller also uses abusive language and his business isn't doing so well, so he takes it out on his customers. Don't go by their google reviews, it's all paid and falsified.
May 27, 2025
Unprompted review
Reply from Prokare
This person Bharath PH is a frustrated person who can only write negetive review. A person with foul language and negetive mentality. May God give him some positivity to live.
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