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At Prokura we never say no – we find the solution – that is how we add value. It is the charge, taken on by our founder back in 1975, and maintained to this very day. From the simple beginnings of stock in the garden shed, satisfying the customer needs has always been the life blood of what we do. Today we have with over 2000 ton of fasteners and components on the shelf, (in a bigger shed!), and with next day logistic solutions we know we can source, deliver and satisfy your requirements.
Winterwell Depot, GL7 5EA, Ampney Crucis, United Kingdom
I’ve dealt with this company before and it’s been an exemplary service. Obviously there’s been a reshuffle in staff as when I called today it’s as if my money wasn’t good enough. The person was rude and abrupt and put the phone down on me. Definitely be taking my custom elsewhere. Sad as this company used to be really good.
Love this company better than many I have dealt with ,
Easy fast possessing and even faster Next day delivery I can not recommend enough ,
My order was cancelled and refunded and I received notification to say the products were no longer in stock and had been discontinued. Very disappointing
Reply from Prokura
Good morning Simon,
We appreciate your honest feedback - this is incredibly valuable for us, we're always looking to improve and develop our service. You have been a valued customer to Prokura for over 18 months now, and we're incredibly sorry that this happened to you.
Unfortunately your order was placed during a time of website maintenance where our stock levels were incorrect. Due to this we voided your payment before we received it, I am hopeful the payment never left your bank account.
As an ecommerce website, accurate stock levels and pricing is crucial and since this occurrence we are taking extra steps to make sure this doesn't happen again. As a token of good will, I have created a special one-time use coupon for you to use on your next order. Don't worry, no-one can steal it, as it is only available to use when logged in with your account.
Code: Simon10
Sincerest apologies,
Prokura
I'm happy with my order which was quick and simple. Item arrive on the time and in a good condition. Definitely going to order again :)
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