Promdressshop Reviews 

771
•
TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

I ordered a dress for homecoming, and the seller was responsive before the purchase. After the sale, however, communication became slow, and obtaining a return authorization (RMA) and refund has been... See more

Rated 1 out of 5 stars

Couture Candy out of California has same policies and was delightful to work with. Prom Dress Shop - Rude Customer service! Unreasonable - no exceptions and unfriendly. Someone named Jill wouldn... See more

Rated 4 out of 5 stars

Dress is really beautiful but it shipped 2 weeks after the original ship date they quoted me. Would definitely recommend buying from here as far as quality dresses just make sure to leave yourself ple... See more

Rated 5 out of 5 stars

I chose to order from this site because the availability of a return or exchange. Buying a formal dress online can be scary, but this process was great! Super fast shipping! Authentic name brand it... See more

Company details

  1. Clothing Store
  2. also in
  3. Dress Store
  4. Fashion Accessories Store

Written by the company

Prom Dress Shop is the number one online dress store for prom dresses and dresses for other formal occasions. In business since 1985 and online since 1992, we carry a variety of the hottest prom designers. We stock over 20,000 dresses ready to ship so Prom Dress Shop is a great place to find the style, color, and size you need to find your dream dress. With easy returns and exchanges, a price match, free shipping, and no tax outside of Illinois we offer a deal that is top in the industry.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

771 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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2.7

All reviews

(771)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great fit

Great fit, just like the size guide says. A beautiful dress and material is high quality. Just way too long from the hem but thats easily fixed.

April 11, 2019
Unprompted review
Rated 4 out of 5 stars

The dress was exactly as expected

The dress was exactly as expected, designer dress. It didn't fit me the way I wanted so I had to return it. Return was prompt and easy! The only downside was the restocking fee but other than that it was a great experience and would recommend to others!

April 9, 2019
Unprompted review
Rated 1 out of 5 stars

Disappointed

My daughter was looking forward to receiving her dress, and she was really disappointed when the dress arrived. The quality of the dress was not what we expected and it was too big.

April 9, 2019
Unprompted review
Rated 1 out of 5 stars

Not the size we thought

My daughter was measured before we ordered and we got a size bigger then we needed because it was a corset back. But the fabric that hides your skin was to small it was about 3 inches to short on both sides. Ended up getting a different dress because wouldn't have time to ship it back and order a different one and it get here in time for prom. Not satisfied at all...

April 9, 2019
Unprompted review
Rated 5 out of 5 stars

It only took about three days for me to…

It only took about three days for me to receive my dress and it was GORGEOUS! The packaging could have been a bit better as the dress was kind of folded up and had it been soffeeent material would have been extremely wrinkled but all in all great experience

April 6, 2019
Unprompted review
Rated 5 out of 5 stars

Dress was gorgeous

Dress was gorgeous! Not disappointed. Fit well and looked beautiful. Material was as expected and embellishments were perfect. Price was a bit high, but the dress was unique.

April 4, 2019
Unprompted review
Rated 5 out of 5 stars

Prom Dress Shop was great!!!

Prom Dress Shop was great!!!! Bought a jumpsuit second go around for my grandaughter. 1 st dress was to straight fitting. 2 nd was a jumpsuit... it came in midsized was way to big... they contacted the dress maker and replaced it. Shipping straight from factory. Will definitely work with this shop again. Everyone I spoke with was very nice and very helpful to get us the jumpsuit in enough time for Sr. prom
Thanks for all of your help!!

April 2, 2019
Unprompted review
Rated 5 out of 5 stars

Love my dress!

Received my dress in no time. They shipped my dress right away and updated me consistently about its where abouts through email. When my dress came, it was in perfect condition and looked exactly like how it was online. So pretty! Would recommend them to anyone

March 29, 2019
Unprompted review
Rated 5 out of 5 stars

Service was awesome

Service was awesome! The rep helped me with the sizing of different dresses. We needed several dresses FAST and it all worked out!

March 25, 2019
Unprompted review
Rated 5 out of 5 stars

My dress

My dress came as expected and fits me great. It was also dilivered in a timely manner and came with a nice cover for it also!

March 25, 2019
Unprompted review
Rated 4 out of 5 stars

Retyrn policy

I feel that you should have at least 7 days to return a dress without having to pay for return shipping rather than just 3 days. When ordering multiple dresses for prom and special occasions girls need time to try on and compare the dresses and not feel so rushed.

March 24, 2019
Unprompted review

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