I ordered a dress for homecoming, and the seller was responsive before the purchase. After the sale, however, communication became slow, and obtaining a return authorization (RMA) and refund has been... See more
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See what reviewers are saying
Couture Candy out of California has same policies and was delightful to work with. Prom Dress Shop - Rude Customer service! Unreasonable - no exceptions and unfriendly. Someone named Jill wouldn... See more
Dress is really beautiful but it shipped 2 weeks after the original ship date they quoted me. Would definitely recommend buying from here as far as quality dresses just make sure to leave yourself ple... See more
I chose to order from this site because the availability of a return or exchange. Buying a formal dress online can be scary, but this process was great! Super fast shipping! Authentic name brand it... See more
Company details
Written by the company
Prom Dress Shop is the number one online dress store for prom dresses and dresses for other formal occasions. In business since 1985 and online since 1992, we carry a variety of the hottest prom designers. We stock over 20,000 dresses ready to ship so Prom Dress Shop is a great place to find the style, color, and size you need to find your dream dress. With easy returns and exchanges, a price match, free shipping, and no tax outside of Illinois we offer a deal that is top in the industry.
Contact info
5917 S Archer Ave, 60638, Chicago, United States
- 877-299-3786
- support@promdressshop.com
- promdressshop.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 24 hours
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I am very happy with my purchases
I am very happy with my purchases. I bought 3 short beautiful Vizcaya prom dresses.
The styles were available in stock and received them very fast. Great quality and beautiful designs. I will be feeling like a princess.
Great online buying experience
I chose to order from this site because the availability of a return or exchange. Buying a formal dress online can be scary, but this process was great! Super fast shipping! Authentic name brand item that was difficult to find anywhere else! The dress came in perfect condition and was exactly like it appeared online.
I’ve been ordering for a few years now
I’ve been ordering for a few years now. Very slow to ship compared to all other purchase I’ve made. I will definitely add 2 more weeks to need date because no time to get altered. They did not ship till 2 weeks from my order date. I don’t understand why they couldn’t ship after ordered, it was waited until need date to arrive. Never will happen again. Like I said..... I never had this problem before and handled the dates the same way.
I recommend this store to everyone
My daughter saw a gown in our local mall and fell in love with it. We didn't want to purchase the gown at the store due to the fact it had some worn spots on it. I found the dress at Prom dress shop and purchased it. We received it by UPS within a few days. We are completely satisfied with this store and would recommend it to all her friends.
Love the dress
Love the dress. It fits perfectly. It was too bad that there are restocking fees, I would have ordered both sizes to get a comparison and then keep the one that fits best. Even though we took measurements, it is a little snug in the middle.
Great fabric
Great experience
Great experience! Shipped immediately- beautiful dress - perfect fit. Couldn’t be happier.
I ordered 4 Bridesmaid dresses & we…
I ordered 4 Bridesmaid dresses & we sent off our measurements & they were made & sent off to us real fast which we were happy about to notice 1 dress is way to small for one of my girls & i have been trying to contact the seller to seek help & yet still no reply, not HAPPY at all as my wedding is 12 weeks away!
LC #6017391.Q33N7OBR59

Reply from Promdressshop
Gorgeous dress and excellent customer…
Gorgeous dress and excellent customer service!
I ordered a prom dress for my daughter and it was final sale. The size was too small but I contacted promdressshop immediately and they were so friendly and sent a bigger size. The dress is absolutely gorgeous and we got it half price! The customer service was excellent and I will order from them again for sure!
Unfortunately the dress was unwearable
Unfortunately the dress was unwearable. The first time as I zipped the dress down to try it o for the first time the zipper unzipped unevenly. It took about a hour for me to unzip the zipper to even the sides out. The I finally got it all the way down. I tried the dress on which seem to be a perfect fit but the zipper would not zip up over the knots of the dress seams. With some Assistance I was able to get it over the knot but the zipper went uneven again and caused the track to split below the zipper itself. At this point I couldn’t get out of the dress. My assistant ending up taking 30 minutes to pull the zipper down slowly so the tracks of the zipper aligned to a point where I was just barely able to get it off. To date the zipper doesn’t zip up with out the tracks splitting below the zipper. This was a huge disappointment since this is a Costly non refundable dress and I’m now unable to wear it.
Chrys
Thrilled with this dress
Was nervous about ordering, but I carefully measured my daughter and ordered the size that matched her measurements and it was spot on. The dress is absolutely stunning and made very well.
Early than expected, as described
I received my dress as it was shown on picture, before expected arrival date and the communication was fast and prompt.
Ordered THE dress
It arrived on time, it fit perfectly, she looks like a princess... the prom girl is happy. Couldn’t ask for more. Thanks!
Needed a dress in a hurry...ordered on…
Needed a dress in a hurry...ordered on Friday, received on Tuesday, wore it on Saturday. Beautiful, quality stunning dress. Excellent customer service with great communication concerning order status! Will definitely recommend and be a repeat customer!
You had the dress we were having…
You had the dress we were having trouble finding and received it very quickly after placing the order.
Great experience
Super fast processing and delivery
Super fast processing and delivery! 100% satisfied!
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