Elite Spin | £5000 + 500 FS Reviews 

Katie said the bonus was credited. my balance still says OTHERWISE, two days on.

the escalation path on paper is chat, then email, then a formal complaint... in practice chat cannot escalate a bonus dispute, email replies come from a queue that ignores attachments, and the complaint form errors out over a thousand caracters.

why bother promising a two day payout when mine took nine?

Asked Megan about the cashout. told 24 hours. five days on, still nothing.

sent pasport twice, cashout still frozen

The maddening part is the loading. a slot takes two seconds. a live table takes between two and four minutes, and then about half the time it says unavailable and you start again. i timed nine attempts on a wednesday evening.
four opened, five did not, average wait before a result of two minutes forty.
that is nearly twenty five minutes of staring at a spinner to play three hands of blackjack.

game history stops at thirty days, so anything older simply cannot be checked.

the KYC upload tool is easy enough, the nine day wait after is not.

the transaction list and the game history dont agree... two deposits missing from one.

played on the phone all summer and the casino app was the worst part.

First casino, not a great start.

three agents, three answers on the same wagering rule, none matching the terms

Three casino months, three unresolved complaints.

Priya said verification was complete. the cashier still says documents required

The loyalty rewards feel disappointing. This has happened repeatedly lately.

Free spins barely pay for me. I have reduced my play because of it.

Bonuses rarely appear anymore. It was different for me before.

I tried several games and different bet sizes, but my recent sessions have followed almost the same pattern everywhere. I have reduced my play because of it.