Propeller Travel Reviews 133

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

The propeller team are masters of their craft. Deep technical and operational knowledge about handling and modifying complex itineraries across a number of extremely difficult constraints. The team... See more

Rated 5 out of 5 stars

I thought I knew a fair bit about booking complicated tickets but Propeller schooled me on what was possible! I ended up with a round the world ticket that delivered me what I needed. Or it would ha... See more

Rated 5 out of 5 stars

Definitely recommended for complex travel bookings. Customer support usually replies fast and works practically 24 hours, also during the weekends. Works especially well for frequent fliers who are lo... See more

Rated 2 out of 5 stars

Initial customer service was great when I was booking a complex, multi leg return set of flights. However, two of my flights were unilaterally cancelled. It was only by chance that I noticed this, Pro... See more

Company details

  1. Travel Agency

Written by the company

Propeller Travel Management provides that personal touch to travel management.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

133 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent Customer Support

Definitely recommended for complex travel bookings. Customer support usually replies fast and works practically 24 hours, also during the weekends. Works especially well for frequent fliers who are looking for competitive business (or first) class prices. Usually the first response comes within a few hours and even the most complex cases (like mine) are handled promptly. Propeller also tries to keep you updated if finding proper flights takes longer than usual.

June 25, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, very reasonable fee, "out of the box" thinking in terms of finding the best routes, availability etc, and very knowledgeable as far as BA GUFs are concerned.
Also, when it matters most, if changes need to be made to a booking they are handled promptly and efficiently.

Used them now a number of times, and will continue to do so.

May 17, 2019
Unprompted review
Rated 5 out of 5 stars

Knowledgeable

Knowledgeable, competent and friendly agents, happy to spend some extra time making my reservations as wanted

May 17, 2019
Unprompted review
Rated 5 out of 5 stars

Exceptional service - GUF2

Propeller travel were fantastic while booking an airfare utilising a BA GUF2. Service was exceptionally quick, contacted them through their website on a Sunday morning- Jen responded within the hour with flight options and prices. A couple of confirmations later and they had booked by the end of the day Sunday. BA was the slowest part of the process - approving the application of the GUF2 voucher.

Outstanding service - would definitely use again.

May 16, 2019
Unprompted review
Rated 5 out of 5 stars

Used three times. Excellent TA

I have used Propeller three times now for booking trips. Twice for complex flights and once to use my BA upgrade voucher.
On all three occasions the team at Propeller have been very quick in getting back to me and calling me to discuss my flights and also alternatives when my desired intinary is not available. They are very quick at turning things round, ive had e-tickets issued within 24hrs of submitting a request. I would recommend them and will use them again as my first choice of TA.

Thanks Propeller amd keep up the good work.

March 18, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent. The process of booking was very straightforward and also great service. A senior agency called me directly to thank me for my purchase. Great touch. Will certainly be using Propeller again

January 23, 2019
Unprompted review
Rated 5 out of 5 stars

Super responsive

Super responsive, very personal service, access to great availability and prices - they're definitely my go to travel agent for complex premium itineraries on a budget.

January 17, 2019
Unprompted review
Rated 5 out of 5 stars

Propeller Travel - outstanding service

I used the services of Propeller Travel for the first time earlier this month and have used them again today, both times for multi sector flights involving a BA upgrade award which complicates the booking and can delay the process.

The service from Propeller has been outstanding on both occasions with both bookings completed accurately and tickets issued within the day.

I can’t recommend them highly enough. Thanks to Jen and Daniel.

December 27, 2018
Unprompted review
Rated 5 out of 5 stars

How a Travel Agent Should Be

Fantastic service and how a travel agent used to be and still should be. Thoroughly recommended. Thank you for the personal and pre-emptive touches when booking my hotels. Added benefits are nice, but personal service and getting things right are just as important in these days of self service, lower costs travel.

December 14, 2018
Unprompted review
Rated 5 out of 5 stars

Propeller are Great for Complex Bookings

I used Propeller for a complex travel itinerary put together using Flight Matrix and they have been great. One of the airlines made a schedule change which resulted in one of our connections being impossible and Propeller have handled this impeccably. Thank you to Daniel and Ruby.

November 14, 2018
Unprompted review
Rated 5 out of 5 stars

It's a shame that there isn't a 10 star…

It's a shame that there isn't a 10 star option. I have been travelling for many years but this by far the best, fastest and most cost effective service I have ever seen. Really cannot recommend them too highly. Literally amazing for both flights and hotels!

October 31, 2018
Unprompted review
Rated 5 out of 5 stars

Very profesional!

Propeller Travel are super serviceminded and very helpful. I’ll do all my flight shoping through them from now on.

October 18, 2018
Unprompted review
Rated 5 out of 5 stars

10 🌟

Start to finish both Daniel and Ruby are amazing .. the only travel agent I will use

September 29, 2018
Unprompted review

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