Property Twins Reviews 

191
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently commend the staff for their professionalism, helpfulness, and dedicated support throughout their processes. People frequently highlight the exceptional service, noting its efficiency, personalized approach, and ability to achieve positive outcomes. Reviewers consistently mention excellent communication and responsiveness, contributing to a seamless and stress-free experience. Many customers report a seamless and stress-free experience, highlighting how the company simplifies complex processes like property purchases and refinancing. Reviewers also appreciate the team's deep knowledge and proactive approach, consistently going the extra mile to provide tailored solutions and expert guidance.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, responsiveness, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the exceptional support and... See more

Customer service

People report positive experiences with customer service, highlighting the team's knowledgeable,... See more

Response time

Customers had positive experiences with response times, frequently highlighting the promptness and efficiency... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was such a pleasure engaging with Sana, Mona, Seerat and the whole team! We had so many things going on in our family and yet they gave us 10000% patience and flexibility. We had so much changes in... See more

Rated 5 out of 5 stars

Working with Mona and Sana for the second time has been an amazing experience. They found us a quality investment property in a great location and gave us the confidence to offer the right amount to s... See more

Rated 5 out of 5 stars

We engaged Property Twins’ services a few years ago, and since then, we’ve never once considered working with another mortgage broker. We’ve primarily worked with Mona and her team, and their w... See more

Rated 5 out of 5 stars

We’ve been working with Property Twins for the past 4 years and have always had a fantastic experience. Over the years, we’ve used their services for new home loans, refinancing, and buyers agency,... See more


Company details

  1. Property Investment
  2. Mortgage Broker

Written by the company

Property Twins are buyers agents, mortgage brokers and property mentors. We assist busy Australian professionals to move from one property to the next and the one after that with strategic investment property selection & mortgages / lending arrangements.


Contact info

4.8

Excellent

TrustScore 5 out of 5

191 reviews

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4.8

All reviews

(191)

37 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding Commitment and Attention to Detail

I had the pleasure of working with Property Twins to purchase a new property, and I couldn't be more satisfied with the experience. From the very start, Sana, Mona and their Team demonstrated a high level of commitment, always making themselves available and responding promptly to all our inquiries. Their dedication was evident as they followed through every step of the process, from the initial search to the final settlement and even beyond.

What stood out the most was Sana and Mona attention to detail. They meticulously handled every aspect of the property buying process, ensuring nothing was overlooked. An added advantage was their expertise as a mortgage broker, which allowed them to manage the loan process seamlessly.

Even though the process took some time in our case, they never wavered under pressure. They were not hesitant to say "no" to properties that didn't meet all our and their criteria, which demonstrated their thorough and diligent approach. This gave us a great deal of confidence in their ability to find the right property for us.

Furthermore, they structured our loan to provide better tax advantages in the future, which was an incredible benefit. They also recommended various professionals to assist us throughout the process, all of whom were excellent.

Overall, I highly recommend Property Twins for anyone looking to purchase a property. Their expertise, dedication, and thoroughness made the entire experience smooth and stress-free. Thank you, Property Twins, for your outstanding service!

July 2, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional Service and Professionalism

I had an excellent experience working with Property Twins to purchase an investment property. Sana and her entire team were highly professional and diligently addressed all our questions. They went above and beyond to find a property that perfectly met our needs. Honestly, I have encountered very few professionals with their level of confidence and expertise. I highly recommend their services to anyone looking to buy a property. You will not be disappointed.

July 3, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional Service from Start to Finish!

From the moment we engaged with Property Twins, it was clear we were in capable hands. Sana and Mona, the dynamic duo, were instrumental in helping us secure our second investment property. Their expertise shone through every step of the way, from refinancing to settlement.

What truly sets Property Twins apart is their One-Team approach. Regardless of who we interacted with, the service was consistently outstanding. Their due-diligence at each decision point was nothing short of admirable, ensuring we avoided any “lemons” and only considered properties that met our investment criteria.

The most impressive feat was their dedication, working tirelessly with us and the selling agent to craft the winning offer for a property that perfectly matched our brief. It’s this level of commitment and their tailored, collaborative approach that has not only added a solid asset to our portfolio but also provided us with an experience that was both professional and personal.

Thank you, Property Twins, for making our investment dreams a reality!

July 1, 2024
Unprompted review
Rated 5 out of 5 stars

Professional, Knowledgeable and Wholistic!

Mona, Sana, Seerat and the team are highly recommended!

I am a repeat client of the Property Twins:
1. Refinance in Aug 2023
2. Buyers Agent customer in Feb to June 2024

The team is very Professional, Knowledgeable and Wholistic in your goals and aspirations. They are dedicated and work hard to get you the best outcome for your needs and situation.

I was very impressed with the process - they guided me from start to finish! This gave me great comfort on the journey. The team possesses a strong deep knowledge of the market and leverages their networks to streamline the process for you!

Thank you very much Property Twins, I look forward to continuing to work together!

June 29, 2024
Unprompted review
Rated 5 out of 5 stars

First home buyer

Mona and her team helped us every step of the way with our Homeloan, they were extremely informative and very timely with any request. We really didn’t know where to start or much at all about buying our first home and thanks to the team at property twins, we were able to buy our own home with ease. Highly recommend Mona and the team.

June 13, 2024
Unprompted review
Rated 5 out of 5 stars

First home buyer

Mona and the team made buying our first home a breeze, we didn’t really know where to start with the whole process so it was awesome to have an experienced team to help us through every step. I would recommend property twins to anyone looking to buy property.

June 12, 2024
Unprompted review
Rated 5 out of 5 stars

Look no further than Mona and the Property Twins!

I had an exceptional experience working with Mona and her team. From the very beginning, she demonstrated incredible expertise and professionalism. This is the second time I have used Mona and again am highly impressed by her commitment to getting us the best deal.

She took the time to understand our financial situation and goals, and provided personalised advice that made me feel confident in my decisions. Mona was always available to answer my calls and emails, no matter how small my query was. Her attention to detail and thorough explanations made the complex mortgage process much easier to understand.

What truly set Mona apart was her dedication to securing the best possible rates and terms for my mortgage. She went above and beyond to ensure that I received the most favorable deal. The whole process was smooth and efficient, thanks to Mona's hard work and expertise.

I highly recommend Mona and The Property Twins to anyone in need of a mortgage broker. She made what could have been a stressful process into a seamless and positive experience. Thank you for helping me achieve our dream of purchasing a home in Sydney!

June 12, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant experience of first home buyers with Property Twins

I had an exceptional experience with Sana and the entire team at Property Twins. As first-time homebuyers, we initially felt uncertain and lacked knowledge about the process. However, upon meeting Sana, our outlook changed completely. Her team's professionalism and extensive expertise were evident throughout our interactions. They meticulously addressed all our questions and guided us through every step, from gathering documentation to presenting various lending options, which highlighted their strong relationships with banks.

Their promptness and responsiveness in communication were particularly impressive. I never had to wait long for a reply, which made the process seamless and stress-free. Without a doubt, when I'm ready to purchase an investment property, I will return to Sana's services. I highly recommend Property Twins to anyone seeking a reliable and knowledgeable mortgage broker.

May 23, 2024
Unprompted review
Rated 5 out of 5 stars

Very Professional and Trustworthy team!

Thanks to Property Twins, I was able to buy an interstate property under SMSF. With several years of experience and deep knowledge in the market, they found a property that matched all my requirements and was in a great location.

Their team put a lot of effort into finding the right property. They attended multiple open houses and briefed me about the pros and cons. I highly appreciated their valuable insights and suggestions in each meeting. The team also kept me up to date with all the developments.

Since the Twins are mortgage brokers, I used their services for the home loan and felt the process was smooth.

Sana and Mona are reliable and efficient. I look forward to working with them again.

April 9, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend Sana and the team

Highly recommend Sana and the team. They have helped me to restructure my finances and get my first investment property. They have always been upfront and gone above and beyond during this journey.

April 19, 2024
Unprompted review
Rated 5 out of 5 stars

Professional End-To-End Partnership with a Great Outcome!

**Highly Recommended**
Working with the PropertyTwin's Buyer's Agency was a great experience.
They tailored an approach specific to me and worked collaboratively to find and purchase a well-suited investment property. Their level of due-diligence at each decision point was admirable - through it, they elected not to pursue properties which were not fit-for-investment, "lemons" etc; which is a great outcome for their clients!

PropertyTwins also follows a One-Team approach, i.e. their operations and processes are consistently followed by all team members. So you receive a high-standard and consistent experience regardless of which team member you're engaging with.

The OUTCOME => the PropertyTwin's Buyer's Agency helped me purchase a great property which is a solid addition to my investment portfolio.

It was a pleasure working with the PropertyTwins team, and I look forward to doing it again to further my investment property portfolio.

April 29, 2024
Unprompted review
Rated 5 out of 5 stars

Best Mortgage broker

Mona and team are just amazing to work with. They always work for the best interest of the customer and are patient while on a conversation. I am never rushed into anything and always discuss all possible options in hand. They also connect with the bank constantly to try get you best deal or reduce your variable rates. You don’t have to worry about following up because they promptly would do that. It’s been couple of years I am dealing with Mona and when compared to other mortgage broker(s) I dealt with she is just miles ahead in customer relation. Keep up the good work team and find me more best deals !

February 13, 2024
Unprompted review
Rated 5 out of 5 stars

One of the best bunch to deal with

One of the best bunch to deal with. Always upfront, honest and to the point Never had any issues.
Sana and Mona go above and beyond.
I have done refinances with them, and also purchased a property through them. Cannot fault them.
Looking forward to another property purchase soon with the twins.

February 2, 2024
Unprompted review
Rated 5 out of 5 stars

Structured finance view and great team to work with

A structured view of finance was provided and that helped decide buying investment property.
Property Twins were great to work with especially their team who was constantly in the backend to support and clarify any queries. Thanks Sana for your support!!
Would definitely recommend.

January 11, 2024
Unprompted review
Rated 5 out of 5 stars

SMSF Purchase

Property twins helped us a loan via SMSF and settlement. The team is amazing, proactive and genuinely acted in clients interests. This is my third time conducting business with the team, I don't think I'll ever go somewhere else.

December 18, 2023
Unprompted review
Rated 5 out of 5 stars

Strongly recommend!

We have worked with Sana multiple times - Sana and her team are efficient, professional, and most importantly are able to very effectively negotiate good rates for us (and are able to keep them low!) we look forward to continuing to work with Property Twins.

December 15, 2023
Unprompted review
Rated 5 out of 5 stars

Mona was instrumental in securing my…

Mona was instrumental in securing my mortgage. Her expertise and attention to detail made the complex process smooth. With excellent communication and a personalized approach, she guided me through every step. I highly recommend Mona for her outstanding service.

December 19, 2023
Unprompted review
Rated 5 out of 5 stars

Top Mortgage Broker

We highly recommend Sana and Property Twins team for their diligent work. They helped us refinance multiple investment loans. Their attention to detail, thorough understanding of the process, and commitment to finding the best options made the mortgage refinance seamless. We appreciate their professionalism and responsiveness throughout the entire process.

December 7, 2023
Unprompted review
Rated 5 out of 5 stars

Refinance goals achieved

A smooth move from one financial institution to the next. The team secured the best rate along with aligning with my finance goals. Communication was easy, quick and always helpful. I would not hesitate recommending the team to any of my friends or family.

November 29, 2023
Unprompted review
Rated 5 out of 5 stars

10/10 - couldn't ask for more

I've been a client of The Property Twins since 2019. Sana and Mona are very responsive and knowledgeable. They are always ready to answer any questions I have and spend time explaining things to me. They are very driven and motivated people as I watched their business grow and branch out successfully in the years I have worked with them. I feel very safe to know I am looking after my home loans with The Property Twins right beside me.

November 14, 2023
Unprompted review

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