What a great company to deal with. Had a problem with my Whale Boiler with a suspected faulty non return valve. Rang them up and they fitted it next day. Also explained while i was there why the toile... See more
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Everything arrived on time and we'll packed. Water system all up and running again. Only slight complaint which is not propex leisures fault but parcel force didn't ring our doorbell or talk to a nei... See more
The advice given by Kim when I called was clear and concise. I followed her exact method to solve my issue and it worked first time.......after I replaced the intake hose as advised. I couldn't be... See more
Very quick and efficient service from Propex. My trusty Hs2000 gas heater finally gave up after many years of reliable service, only because of water contamination on the pcb. Very pleased to find a... See more
Company details
Written by the company
For over 35 years we have manufactured and sold LPG-powered air and water heaters for recreational vehicles and marine applications. After 35 years, Propex is proud to maintain the products are still designed and manufactured in the UK. Ensuring all UK and EU safety standards are fully maintained. Technical support is readily available and includes excellent after-sales support by employees who know the products. We sell a wide array of caravan and motorhome accessories online and instore. As well as, a fully equipped workshop with two vehicle lifts to carry out heater and tank installations. Plus, Motorhome and Caravan habitation services.
Contact info
Unit B3, Platinum Jubilee Business Park, Hopclover Way, BH24 3FW, Ringwood, United Kingdom
- 0333 0110 488
- info@propexheatsource.co.uk
- propexheatsource.co.uk
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Replied to 100% of negative reviews
Typically replies within 1 week
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Excellent company to do business with
Excellent company to do business with. Knowledgeable, good pricing and quick delivery.
Great ppl to talk to and very helpfull
Brilliant bit of kit
Brilliant bit of kit, good space saving, everything in the kit for easy installation.
Prompt service
The item I ordered arrived very quickly and although there was issue Propex solved it promptly and without any fuss.
Good priced product
Good priced product. Correct advice over the phone regarding delivery expectations
Part required found easy on web site
Part required found easy on web site. Prompt delivery.
Knowledgeable staff
Kim was a massive help in what has turned into a full rebuild of my 16 year old M4E heater over the last 3 months. Glad to say it appears to be functional again.
Contact with Propex Heating and Leisure…
Contact with Propex Heating and Leisure Ltd was really helpful and the staff were very knowledgeable about their products.
Double quick delivery reasonably priced
Above and beyond
Temperature thermostat ordered came in very quick time, communication brilliant even down to supplying wiring diagram details, very pleased with part supplied and service given
Excellent service,
When I have phoned Propex the staff have always been knowledgeble, friendly & very helpfull.
Posted my 2000 heater for repair & service to Propex at Ringwood on a Friday afternoon and received it back the following Friday morning.
That's what I call service.
Shame most other companies aren't the same.
The right bits delivered quickly.
Needed a combustion pipe
Phoned for advice and found them really helpful. Was able to tell me part numbers
Great quality great price and fast…
Great quality great price and fast delivery. Definitely my first choice for this type of product in future. Thanks
Easy to find the parts I needed and…
Easy to find the parts I needed and quick delivery
The brass fittings look high quality &…
The brass fittings look high quality & delivery was prompt.
Excellent customer service and very…
Excellent customer service and very informative with queries. and fast response to emails and delivery spot on.
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