Propex Heating and Leisure Ltd Reviews 167

TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

What a great company to deal with. Had a problem with my Whale Boiler with a suspected faulty non return valve. Rang them up and they fitted it next day. Also explained while i was there why the toile... See more

Rated 5 out of 5 stars

Everything arrived on time and we'll packed. Water system all up and running again. Only slight complaint which is not propex leisures fault but parcel force didn't ring our doorbell or talk to a nei... See more

Rated 5 out of 5 stars

The advice given by Kim when I called was clear and concise. I followed her exact method to solve my issue and it worked first time.......after I replaced the intake hose as advised. I couldn't be... See more

Rated 5 out of 5 stars

Very quick and efficient service from Propex. My trusty Hs2000 gas heater finally gave up after many years of reliable service, only because of water contamination on the pcb. Very pleased to find a... See more

Company details

  1. Heating Equipment Supplier
  2. Hot Water System Supplier
  3. RV Repair Shop
  4. RV Supply Store

Written by the company

For over 35 years we have manufactured and sold LPG-powered air and water heaters for recreational vehicles and marine applications. After 35 years, Propex is proud to maintain the products are still designed and manufactured in the UK. Ensuring all UK and EU safety standards are fully maintained. Technical support is readily available and includes excellent after-sales support by employees who know the products. We sell a wide array of caravan and motorhome accessories online and instore. As well as, a fully equipped workshop with two vehicle lifts to carry out heater and tank installations. Plus, Motorhome and Caravan habitation services.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

167 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Prompt service

The item I ordered arrived very quickly and although there was issue Propex solved it promptly and without any fuss.

December 3, 2024
Rated 5 out of 5 stars

Knowledgeable staff

Kim was a massive help in what has turned into a full rebuild of my 16 year old M4E heater over the last 3 months. Glad to say it appears to be functional again.

November 4, 2024
Rated 5 out of 5 stars

Above and beyond

Temperature thermostat ordered came in very quick time, communication brilliant even down to supplying wiring diagram details, very pleased with part supplied and service given

November 8, 2024
Rated 5 out of 5 stars

Excellent service,

When I have phoned Propex the staff have always been knowledgeble, friendly & very helpfull.
Posted my 2000 heater for repair & service to Propex at Ringwood on a Friday afternoon and received it back the following Friday morning.
That's what I call service.
Shame most other companies aren't the same.

November 1, 2024

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