Propp Reviews 407

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 149 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and proactive approach, often highlighting their willingness to go the extra mile. The service provided is frequently described as excellent, with many people appreciating the smooth and efficient processes, even in complex situations. Reviewers also commend the company's customer service, noting the team's responsiveness and clear communication throughout their interactions. Many people found the response times to be quick and were satisfied with the competitive pricing offered. However, some customers were dissatisfied with the communication, specifically mentioning issues with slow email responses and a lack of follow-up from certain individuals. A few people also reported a disorganised and unprofessional experience, leading to extended processing times and a feeling of being left without proper explanations.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

People report positive experiences with service. Customers consistently praise the professionalism,... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the team's helpfulness,... See more

Response time

Reviewers highlight positive aspects of response time, with many praising the prompt and efficient... See more

Price

Reviewers mention positive feedback about price. Customers appreciate the competitive rates and good deals,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are so thankful to Abbie and Keira for all their incredible help arranging our bridging loan. They were professional, so supportive, and amazing from start to finish. They both worked so hard to... See more

Company replied

Rated 5 out of 5 stars

What can I say other than amazing! I desperately needed to reorganise my finances and despit good credit and large equity struggled to secure a reasonable deal! I was referred to Propp and they weee a... See more

Company replied

Rated 5 out of 5 stars

Great service from Propp. I had been using another broker who could not obtain a mortgage offer for me and Matt came to the rescue. A very stressful situation was turned around very quickly. Within 2... See more

Company replied

Rated 5 out of 5 stars

Working with Jordan and Nicole has been such a great experience. They’re always quick to respond, super caring, and honestly just really kind people. What I appreciate most is how well they understa... See more

Company replied


Company details

  1. Finance Broker
  2. Mortgage Broker
  3. Property Investment

Written by the company

Propp.io is the UK’s first specialist property finance comparison site, created to make comparing property finance deals straightforward and transparent. Whether you’re after a bridging loan, commercial finance, development finance, or a buy-to-let mortgage, Propp.io should be your first port of call. We’re here for people who recognise the potential of property and want to make the most of it. Our goal is to help you navigate the market with more options and unbiased advice, ensuring you find the best deals available. We combine smart technology with years of industry know-how to bring you the best options out there. While we embrace technology to streamline everything, we know that it’s our personal touch that truly makes a difference. Our friendly and dedicated team is always ready to offer expert advice and support, guiding you through every step of the process. Our mission is to make the complex world of property finance more approachable and less overwhelming. Choose Propp for a smarter, more personal way to compare property finance.


Contact info

4.8

Excellent

TrustScore 5 out of 5

407 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

My experience with Propp was very amazing

My experience with Propp was very positive, I am very impressed with my adviser Jordan Moore, she was professional very knowledgeable and extremely attentive, asked good questions, and was always proactive, she collated all the required information ahead of time, and had me have ready any additional information that would be required, she made a stressful process seamless, worked weekends to ensure we met the deadline for submitting my mortgage application and subsequent mortgage offer and completion, tenacity and professional service of the highest quality is how I would summarise the service provided.

February 3, 2025
Unprompted review
Rated 5 out of 5 stars

Matt and his team go the extra mile to…

Matt and his team go the extra mile to get you finance, so I would definitely use them again.

Do ask, however, what is your proposed lender's longest estimated speed of completion. I needed the funding urgently and the lender with whom I had agreed terms was still asking more lengthy questions more than 2.5 months later.

Matt and his team tried everything to get the funding and ensure that the lender stuck to their original terms, and would have succeeded had I not received funding from another source.

November 27, 2024
Unprompted review
Rated 1 out of 5 stars

No Customer Care

I was referred to Propp by the excellent London & Country. I don't think my business proposition was big enough because after an initial consultation I had to chase the broker to get any response and have heard nothing but automated emails since.

January 13, 2025
Unprompted review
Propp logo

Reply from Propp

Hello,

We're very sorry you've had a negative experience with us. As you can see from our other reviews this falls far below the standards we expect from our team.

All our best,
The team at Propp

Rated 5 out of 5 stars

Thank you guys

Thank you guys, for sorting out my buy to let mortgages, and getting me the best deal,
Keep up the good work

Carl Sanders

January 16, 2025
Unprompted review
Rated 5 out of 5 stars

Louis is one of the best broker.

Louis is one of the best, best of the best broker.
So lucky to have him in contact and met him from exhibition show.

I have 3 painful experience that cost me a lot of time and so much money before I went Louis. That's how I know why he is truly the best.

I want keep this super broker all for myself but I want pay some appreciation back to him.

Thank you so much Louis, you are a stress saver and I will always go back to you. Sunny.

December 20, 2024
Unprompted review
Rated 5 out of 5 stars

BRIDGING LOAN

BRIDGING LOAN
Connor Ross and Megan Wilkes made the whole process of securing a Bridging Loan simple and stress free. Kept in touch regularly with updates.

November 13, 2024
Unprompted review
Rated 5 out of 5 stars

Best in business

Best in business , all team of Propp is very professional and very helpful , always there for you whenever you have any queries and best is very quick process of mortgage applications
I had my best experience with Abbie -sophie and alexia and will contact them again for my future next property

December 19, 2024
Unprompted review
Rated 5 out of 5 stars

Great Team

Friend, efficient service with professional team and excellent response times.

Erin and Tevfik really did engage with us well and helped the process go through as smoothly as possible to a positive desired outcome.

Many thanks to you both 😊

December 11, 2024
Unprompted review
Rated 5 out of 5 stars

1st class service delivered

I just wanted to convey to you all just how helpful, professional, knowledgeable, timely, courteous and friendly Brad West has been in assisting me with getting bridging finance in connection with three properties.
The sale agreement for * Leicester Rd unfortunately fell through last week but this was due to malpractice by the estate agent nothing to do with the advice and attention to detail given by Brad. Time and time again I have gone back to Brad with new questions and proposals and he has helped me every single time!
I cannot recommend him or propp highly enough!!
I am a chartered surveyor of 30 years but bridging finance and becoming a landlord is a whole new experience for me and Brad has always explained things and never laughed at my stupid questions. I thank you and Brad from the bottom of my heart for helping me make my dream a reality.
With Sincere gratitude and thanks, Vanessa

December 10, 2024
Unprompted review
Rated 5 out of 5 stars

PROPP ARE NOTABLE AND EFFECTIVE

My initial enquiry to obtain a secured loan on my Property was dealt with by Erin Hine. From my intial chat outlining my situation, I was completely reassured that I was in the hands of a competent, professional, personable, courteous and helpful individual who "thinks ouside the box" and would explore every possible avenue to overcome challenges to sucure this loan. She then assigned my application to Caroline Caton who guided me through the process in a thorough, structured way with more than helpful approach. In Caroline's absence, there was support from Tvfik Edin, another personable, understanding competent individual. Caroline's patience and attention to detail finally secured the product and I greatly appreciate the support and efforts by these three individuals to secure a result.

December 5, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptionally good

My experience dealing with Abigail and her Prodigy Megan was absolutely first class.

Abigail is not just an ordinary mortgage broker. She's gifted, blessed and extraordinarily talented. She went above and beyond the ambits of her job description. She was available whenever I needed her and would respond to emails even out of office hours.

She's a gem the founders of Propp cannot afford to loose.

Megan you're bound to become a rising star within Propp should you emulate and follow in the footsteps of Abigail.

I am absolutely totally delighted with the services offered and will highly recommend.

November 28, 2024
Unprompted review
Rated 5 out of 5 stars

Another great experience with Propp.

Once again, working with Abbie W and Nicole was excellent - sound advice and always able to answer my questions at any point during the process. Another great experience with the Propp team.

October 31, 2024
Unprompted review
Rated 5 out of 5 stars

I have never come across a more helpful…

I have never come across a more helpful company than Propp. From my first call to them they have done everything possible to make my experience with them both productive and enjoyable. I would particularly like to thank Nicole who has always been there to give me the support I need. Matt also was able to set me up in the direction I wanted to go. All of this was done in a pleasant, helpful manner. As someone in his 80s such support is invaluable. Thank you Propp.

November 18, 2024
Unprompted review
Rated 5 out of 5 stars

Lauren she was particularly good at 'calming the nerves' when an issue arose. She was confident and she conveyed confidence, knew what she was talking about - an absolute pleasure to deal with.

My experience with Lauren, Sophie and Jordan was great because they explained the process very well, each person had a particular role, they replied promptly. They were always polite, helpful and nothing was too much trouble. It has been a pleasure to deal with this company and I would use this team again if situation arose.

November 13, 2024
Unprompted review

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