Props 4 Parties Limited Reviews 170

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

The service I have received from this company has been outstanding so informative and a pleasure to deal with . The equipment was in excellent condition and packed and shipped really well , we had a g... See more

Company replied

Rated 5 out of 5 stars

We have had another great party using the casino equipment hired from Props4parties.The first time we hired it we were concerned about being croupiers on the blackjack and roulette tables but the trai... See more

Rated 5 out of 5 stars

Hired the DIY Casino kit and banners. Excellent customer service and communication, highly recommend. An ideal evening for all ages, had 20 - 90 year old's having great fun, laughing (and talkin... See more

Rated 5 out of 5 stars

Brilliant! The props were a great success at our new year party. Dave was outstanding with his customer relations. Messaged regularly to give updates on delivery and collection which was really reass... See more

Company details

  1. Party Equipment Rental Service
  2. Corporate Entertainment Service
  3. Party Store
  4. Wedding Service

Written by the company

At Props4Parties, we specialise in delivering affordable, themed party prop hire across the UK. Our convenient 'party in a box' service includes stunning backdrops, roll-up banners, themed image projectors, light boxes & more. Featuring popular themes like Hollywood, James Bond, Las Vegas, Great Gatsby, and Peaky Blinders. We ship your chosen props via Parcelforce a few days before your event, you set them up and have a fabulous party. After your party simply pack them up and pop them back in the box for collection. Items are easily setup and we include both video and written instructions to help. With delivery and collection included in our prices, transforming your event into an unforgettable experience has never been easier or more budget-friendly.


Contact info

4.9

Excellent

TrustScore 5 out of 5

170 reviews

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Rated 5 out of 5 stars

Great product

Great product, great price and great service given by Dave. Hire the blackjack and roulette for my wife's birthday. Dave was in touch after I placed my order and advised to get the products delivered a day earlier (no extra cost) as it was Xmas and couriers are really busy and didn't want to let us down. Product was good quality lots of chips and fake money (we had 10 guests playing). We will definitely be hiring again and would recommend it to anyone. Thanks Dave 👍

December 20, 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding company to deal with

What a brilliant way to have your own fun gambling night. Delivery, instructions of how to play and back up from the company second to none. Thoroughly recommend.

January 13, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic! From start to finish! Props get delivered to your door, I used them for our party … I did a peaky blinder theme and the props and projector made the party! Top quality!
Dave was superb throughout, courteous, on hand for advice and generally a really lovely guy!
Props got collected as scheduled … hassle free!
If I could give 10 stars I would! Will be using props 4 parties at every event I now do! Thank you so much Dave 😊

December 30, 2023
Unprompted review
Rated 5 out of 5 stars

Great service and very convenient

I have used Props 4 Parties for the last 3 years now and I wouldn't go anywhere else. Dave is very helpful and always makes the process very easy for me. I would highly recommend them

January 2, 2024
Unprompted review
Rated 5 out of 5 stars

Very impressed and outstanding service…

Very impressed and will most certainly order from this company again. They went out of their way to source a specialist item for us, with them even driving off to another location on Boxing Day just to find one and send it off to us for our NYE party. We had a party for 60 people and the Casino table was a huge hit. Top quality equipment and excellent expert advice all the way along. Customer service was outstanding- messages always answered quickly and lots of helpful tips and advice despite it being Christmas (honestly didn’t expect to receive voice messages, video messages and WhatsApp’s on Christmas Eve and Boxing Day!)

December 28, 2023
Unprompted review
Rated 1 out of 5 stars

Not good!

Booked to hire roulette on line for a party on New Years eve. Paid in full. A few days later received a text to say they couldn't fulfil the booking. Not very impressive to accept orders take the money but not be in a position to deliver! I did order at a busy time of year, in fact the party season, but surely this is a business that needs to be on the ball particularly during the festive season?

December 26, 2023
Props 4 Parties Limited logo

Reply from Props 4 Parties Limited

Wow….??
Any potential customers please read the whole of my response as we feel this is an unfair view of our little company.

Short version: Penny ordered late evening the night before Xmas eve... We were fully booked for NYE... We processed full refund as soon as we saw her order come in and sent a friendly message "Sorry we're fully booked, we have refunded in full" email and WhatsApp.... I did this whilst in my Pjamas at 8:52am on Boxing day morning but Penny thinks the response time was "Outragous".... So she decided to write a horrible review for our little business?????????

I’m sorry you are disappointed Penny…
You did leave it very last minute to book a DIY Casino Kit for NYE.
Unfortunately they were fully booked so we processed a full refund as soon as we saw your order without hesitation.

You ordered 7:21pm Saturday 23rd December
We responded as soon as we could - Out of hours at 8:52am Boxing Day morning
(I was on my laptop in my pyjamas when I messaged and refunded you in full).


Quick timeline for transparency:

Sat 23rd - 7:21pm in the evening
You ordered on line

Sun 24th - Christmas Eve
Closed (not unreasonable to be closed on a Sunday or on Christmas eve)

Mon 25th - Christmas Day
Closed (not unreasonable to be closed on Christmas day)

Tues 26th - Boxing Day
Closed (not unreasonable to be closed on Boxing day)
However - 8:52AM - I check emails (in my pyjamas in bed) and respond to you before 9am with an email WhatsApp saying: “Really sorry we’re fully booked, a full refund has been processed”.

I wish you had of ordered earlier… If before 6pm on 23rd we would have contacted you straight away before we left the office for Christmas.

We are a very small business and we respond as soon as we can if any issues or problems.

If you read any of our other reviews you will see that our communication, response time and general niceness of doing business, 99% of people appreciate what we do....

For balance as of 2nd Jan 2024 we have a total of 103 Trustpilot reviews:
5 Star = 101 Please read a few
4 Star = 1
1 Star = 1 review from Penny??

Rated 5 out of 5 stars

Brilliant

Brilliant! The props were a great success at our new year party. Dave was outstanding with his customer relations. Messaged regularly to give updates on delivery and collection which was really reassuring when you have a big party planned round your props! Everything arrived on time, complete and well packaged and Dave offered support throughout.
Don’t hesitate - a great company

December 31, 2023
Unprompted review
Rated 5 out of 5 stars

Great communication and service

Great communication and service. Everything we needed for a 60th birthday party James Bond casino. We were a bit nervous about the DIY aspect but the training videos were really clear and helpful. personalised funny money was a super addition. Would use the company again without hesitation.

November 21, 2023
Rated 5 out of 5 stars

Communication was excellent both for…

Communication was excellent both for delivery and collection - genius idea to have it all packed in a suitcase!
The Roulette and Black Jack sets were exactly as ordered and represents good value considering it includes delivery/collection.

November 15, 2023
Unprompted review
Rated 5 out of 5 stars

Fun casino

This is the second time I have hired the casino, and will defiantly be doing it again. It is so much fun and can entertain many people. Dave is very professional and makes the process from start to finish very easy. Love the instruction videos thank you to all x

November 18, 2023
Unprompted review
Rated 5 out of 5 stars

They were very efficient

They were very efficient. The delivery and pickup arrangement were excellent. The equipment was in good condition and their video very informative. They were very helpful. I would certainly recomend them.

November 10, 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding quality and customer service

I used Props 4 Parties to host a charity fundraiser and it went down so well, all of the guests had a great time! The communication with Dave was so clear and helpful, the training videos made it really easy to know how to run the tables and everything was incredible quality. I would 100% recommend using Props 4 Parties for any events!

November 11, 2023
Unprompted review
Rated 5 out of 5 stars

A fantastic service & product

A fantastic service, we booked the sequin wall screen for a backdrop for a party and it was delivered easily via parcel force and collected also, an easy process and a great product
We had a great party and the backdrop for the Photo Booth was just what we wanted
Fabulous service and product

November 9, 2023
Unprompted review
Rated 5 out of 5 stars

We hired the casino equipment for a…

We hired the casino equipment for a house party and we can't fault the service or the equipment. Really professional roulette wheel made it a great night. Great service to go with it and even called parcelforce for us when the delivery driver decided not to wait for the door to be opened.

October 21, 2023
Unprompted review
Rated 5 out of 5 stars

Super casino event

The texts and customer service during the order, dispatch and returns stage was excellent; helpful, quick and friendly. The equipment was just what we wanted; the roulette wheel and black Jack dispenser made it feel like a proper casino! Perfect for my daughters 18th party and wondering if we might use for a party of our own!

September 30, 2023
Unprompted review

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