Apart from being very professional and friendly, I want to tell you that they also showed humanity. I once misjudged something at an auction, and Propstore accommodated me even though they didn't have... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I'm a first time customer/winning bidder of Propstore. Registering to bid was extremely easy. After I won the item, I received a couple of emails updating me on the shipping status. The item shipped... See more
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Their support staff went above and beyond to assist me in procuring the item’s payment. After my banking establishment was being difficult releasing the funds. I can’t over state the patient nature... See more
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Having both sold and purchased memorabilia from them, Prop store have always been an absolute pleasure to deal with. They have the best customer service out there. Ryan has been great to deal wit... See more
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Company details
About Propstore Ltd
Written by the company
In 1998, Propstore founder Stephen Lane’s love for movies led him to hunt for the same props and costumes used to create his favorite films. He found that he could provide collectors with access to their most coveted pieces and establish archival standards for this new, pop-culture hybrid of fine art and memorabilia collecting - prop art.
Since 2014, Propstore has regularly hosted live auctions featuring some of the world’s greatest Entertainment Memorabilia treasures. Propstore specializes in film and television props and costumes, production materials, and artwork, as well as music memorabilia, posters, and collectible toys. Propstore also holds regular online auctions in association with many of the industry’s major production materials and has over 5,000 items available for sale via Buy Now on www.propstore.com.
Contact info
Propstore Ltd, Great House Farm, Chenies, WD3 6EP, Rickmansworth, United Kingdom
- +44 (0)1494 766485
- support@propstore.com
- propstore.com
4.6
Excellent
182 reviews
Replied to 75% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wow!
Massive thanks to Graham for a special tour of the Propstore on Friday. Treats and surprises around every corner from all over time and space - what an incredible collection of props! Loved it all.
June 20, 2025
Unprompted review
Reply from Propstore Ltd
Thank you so much for your wonderful feedback! We're delighted to hear you had such a great time on the tour — Graham will be thrilled to know he made it extra special for you. It’s always a pleasure to share the magic of our collection, and we're so glad you enjoyed the journey through time and space! Hope to welcome you back again soon!
Absolute joy to deal with!
Having both sold and purchased memorabilia from them, Prop store have always been an absolute pleasure to deal with.
They have the best customer service out there. Ryan has been great to deal with on my most recent purchase and the lovely people in the UK office who helped organise some sales for me were excellent.
Everyone here is an absolute joy to deal with.
June 20, 2025
Unprompted review
Reply from Propstore Ltd
Thank you so much for your kind words! We're absolutely thrilled to hear that you've had such positive experiences with us, both as a buyer and a seller. It means a lot to know that both teams were able to support you so well.
We're incredibly grateful for your continued trust and support, and we look forward to helping you with many more pieces of memorabilia in the future.
Review
Great auction. There is just one thing I will criticize; some damage on the props was not seen in the pictures.
May 28, 2025
Everything was shipped safely and well…
Everything was shipped safely and well packaged... communication was as always on top
June 3, 2025
Reply from Propstore Ltd
Thank you! We're glad to hear everything arrived safely and that communication met your expectations. We really appreciate your continued support!
Reply from Propstore Ltd
Thank you! We're glad you were pleased and appreciate your feedback!
Simply the best!
An amazing company that delivers an incredible service! Not only have I had the pleasure of taking part in a number of Propstore's wonderful auctions of movie memorabilia but, upon purchasing various items, I've always received top-class post sale assistance from everyone in the team. I'd like to give a special shout out and thanks to Mark Hochman too for his kind assistance (and sharing his wealth of knowledge) when it comes to vintage movie posters!
May 9, 2025
Unprompted review
Reply from Propstore Ltd
Thank you so much for your amazing feedback! We're delighted you've had such great experiences with our auctions and post-sale service. A big thank you from all of us—and especially from Mark—for your kind words and continued support!
The customer service is what will keep…
The customer service is what will keep me coming back. It truly was unlike any other company I've delt with. Their packing of lots were top tier.
May 16, 2025
Reply from Propstore Ltd
Thank you so much! We're thrilled to hear our customer service and packing stood out to you. We truly appreciate your support and look forward to having you back!
Propstore tour
Visited the propstore for a tour, Very nice welcome from Jamie and was shown around by Graham and Matt who were very friendly and knowledgeable. Well worth a visit and would highly recommend it.
Mark Robbins
May 22, 2025
Unprompted review
Reply from Propstore Ltd
Thank you so much for your kind words! We're thrilled to hear you enjoyed your visit to the Propstore and that Jamie, Graham, and Matt helped make your experience a memorable one. We’ll be sure to pass along your lovely feedback to them. We really appreciate the recommendation and hope to welcome you back again soon!
Excellent experience
My item was very well packaged and arrived on time and in excellent shape. Questions were promptly answered. All in all a very pleasant shopping experience that is tailored to the rarity of the items.
February 28, 2025
Reply from Propstore Ltd
Thank you so much for your kind words! We're delighted to hear that your item arrived safely and on time. Our top priority is providing excellent service and ensuring a smooth shopping experience—especially for rare items. We truly appreciate your support and look forward to serving you again in the future!
Reply from Propstore Ltd
Thank you for your review; we always appreciate your feedback :)
Awesome
Got a rather affordable item, but the packaging was godlike nonetheless. Shipping was fast, handling took some days. Item price was reduced by UK VAT because of international order.
March 17, 2025
Reply from Propstore Ltd
Thank you for your review! We're glad you found the packaging impressive and that your order arrived quickly!
Not impressed,.
Not impressed,.. the bidding process is confusing. When you going into the live auction you see a tab that says login to bid,.. you do and then the tab changes to purple and says bid now. When you go on eBay and hit bid now a screen pops up and asks for the dollar amount. This company doesn’t do that, when you hit bid now, it doesn’t work,… you are just supposed to know that they want you to use the box to the left of the bid now tab to but a $ amount in and THEN hit bid now. I guess your just supposed to know this, even if you never bid before. This is opposite of how eBay does it and when your item is live you don’t have time to realize something is wrong. If you hit the bid now without put in A $ value , you should have a error message alerting you ,it doesn’t. The bids keep going up and you keep hitting bid now , eventually the bids quit going up and it says that the internet bidder is winning,.. so you think that’s you. It’s not and they don’t indicate which internet bidder is winning, they is usually more than one. But the time you realize how there screwed up system works,.. it’s to late, the auction is over and someone who bid less than what you were willing to pay has won. No messages to alert you that a error was made, no distinction between internet bids to let multiple internet bidders know who is winning. Even one of there customer service employees said after you hit bid now that a box should pop up for you to put a $amount in. What a waste of time.
March 26, 2025
Unprompted review
Reply from Propstore Ltd
Hello,
I'm really sorry to hear that you had some trouble with the auction platform. I’d love to help clear up any confusion and make sure you have the best possible experience with us!
I can see that you successfully placed a few bids on this item. Just to clarify, when the bid is with you, the 'bid' button is greyed out, meaning you don’t need to bid again unless someone else places a higher bid. At that point, the button will turn purple, allowing you to bid again if you choose to. You can also track all bidding activity just above the live auctioneer window, where you'll see a breakdown of bids in real-time.
If online bidding isn’t working for you or you’d prefer a different method, we offer several alternatives:
📞 Phone Bidding – A member of our team can call you when your lot is up and place bids on your behalf.
✉️ Absentee Bidding – You can set a maximum bid in advance, and the system will bid automatically for you up to that amount.
🏛 In-Person Bidding – If it's an in-person auction, you’re always welcome to attend and bid live!
We just ask for a little advance notice to arrange these options, so if you’re interested, please reach out a few days before the auction.
If you have any further questions, feel free to email us at Support@propstore.com or call us at +1 818 727 7829 (US) or +44 (0)1494 766485 (UK).
Thanks for reaching out, and I hope we can assist you with your future bids! 😊
Great company to do business with.
Great company to do business with. Five stars given gladly to the Propstore team. Communication and customer care were first class. Highly recommended.
March 12, 2025
Reply from Propstore Ltd
Thank you again for your support and for being a valued part of the Propstore community. We look forward to serving you again in the future!
Purchase of original Film Memorabilia
Great communication and very very secure tracking packaging and delivery.
Excellent all round.
March 14, 2025
Reply from Propstore Ltd
Thank you for your kind review, we truly appreciate your support!
The good folks at The Propstore are…
The good folks at The Propstore are truly WORLD CLASS! When calling, they are always friendly, patient, and extremely courteous. The option to make payments, especially on very high-end items, is a wonderful convenience.
The best part, is the packing and shipping. I cannot describe in words how fantastic everything is, to the final moment when you open the box and look at the item. Everything is packed so well!!!
Other companies should strive to be this good!
March 13, 2025
Reply from Propstore Ltd
Thank you so much for your incredibly kind words! We truly appreciate your support and are thrilled to hear that you've had such a positive experience with us. Our team takes great pride in providing top-notch service, so it means the world to hear your feedback.
Thank you again for your support and for being a valued part of the Propstore community. We look forward to serving you again in the future!
Propstore one of the best for the hobby
Propstore is a trusted seller and a reliable company. There are doing this busines since the 90's and are improving their services since then.
March 10, 2025
Reply from Propstore Ltd
Thank you so much for your kind words; we really appreciate it :)
Adam and Vincenf were excellent.He…
Adam and Vincent were excellent.He answered all my shipping questions promptly and really made it his business to help me out!
Thanks Propstore!
March 12, 2025
Unprompted review
Reply from Propstore Ltd
Thank you for the review. We will pass on your kind words to the team!
Reply from Propstore Ltd
Thank you for your kind words. We look forward to helping you again on your collectibles journey!
Great customer service
Great customer service, quick shipping with great packaging. I've had a really solid experience the last couple of times I've bought from Propstore- both direct purchases and through auctions. I will happily keep doing so. Love your work
February 26, 2025
Reply from Propstore Ltd
Thank you for your review today! We are glad that you are happy with our service :)
My experience with prop store was…
My experience with prop store was fantastic great item I bought superb service and outstanding packaging on delivery would recomend to anyone
February 19, 2025
Reply from Propstore Ltd
Hello, thank you very much for your kind review today :)
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