While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
What a mess. These guys hardly ever follow up. They write you an email five days later and say, "I'll call you tomorrow." They never call. I even wrote to the CEO; he never responded. These people just don't seem to give a damn about their business. I would really be careful. I'm not going to work with them, and I had about a $15,000-$20,000 order ready to go, but am cancelling that.
I bought 5 cabinets of theirs from Lowes a few years ago. Look real nice in my garage
I tried to buy additional shelves and pieces and they simply don’t respond to any emails or calls
Now I can’t find the product ANYWHERE and I need more cabinets. Zero zero zero response
Photos of sales people with names but it’s like it’s fake.
These guys are brutal and I’m not trying to return or complain, I’m trying to buy more!
Who doesn’t respond to a customer trying to buy?
These guys are awful!
3 years of emails and complaints and even to Lowes when it was still in Ontario
Don’t buy their product
They disappear!
Recently ordered a couple proslat kits to do a wall in my office. I made a mistake when I ordered and didn't realize how many extra trim pieces I would need for my unconventional layout.
Their customer service was excellent in helping me resolve my own mistake. Even though the online store was out of the trim I needed, they were able to dig around to find more to send to me.
Wall looks fantastic now, really transforms the space above my desk/ workbench. Very pleased.
Emailed tons of times regarding questions, cabinet quotes for custom setup and heard nothing back. For a Canadian company to care about customer service, its really showing the opposite. Get it together, potentially lost a customer.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
