Prospero Teaching Reviews 938

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and supportive approach, often highlighting their dedication to finding suitable placements and ensuring a smooth process. Many people appreciate the efficient and straightforward user experience, noting the ease of managing timesheets and accessing resources. However, some people were dissatisfied with the customer service and communication, mentioning difficulties in reaching agents, unanswered calls, and ignored emails. A few other people also felt that the service was inefficient in finding work, with some experiencing lengthy registration processes and a lack of assignments despite initial promises.

What people talk about most

Staff

Users describe positive interactions with staff, praising their helpfulness, efficiency, and supportive... See more

Customer service

Consumers find customer service to be ambiguous. Many reviewers praise the support, highlighting agents who... See more

Service

Customers had ambiguous experiences with service. Many reviewers praised the agency, highlighting the... See more

Customer communications

Customers consistently note ambiguous experiences with contact. While some reviewers praise the prompt and... See more

User experience

People report positive experiences with user experience. Many customers praise the support and... See more

Based on these reviews

Rated 4 out of 5 stars

My experience overall has been really smooth and quite straightforward. Lale has been excellent! A consultant with a strong work ethic & morals; I know I can rely on her to take care of me and help m... See more

Company replied

Rated 4 out of 5 stars

I've been working with Prospero for a few years now. In general they are reliable and pay on time. Where they could improve, is getting tutors the amount of work they need in a timely fashion. Int... See more

Company replied

Rated 4 out of 5 stars

My representative Charlotte has been amazing and supportive. She even got me an interview for a full time position at a school! my only grope with agency is that i will have to stay on agency for 3 mo... See more

Company replied

Rated 4 out of 5 stars

I have had overall a positive experience with Prospero. They have work that suits both full time positions and daily work. My agent Dan has been extremely helpful and supportive! The reason why I didn... See more

Company replied


Company details

  1. Recruitment Service
  2. Career and Education Provider

Written by the company

Prospero Teaching is a teaching agency with permanent & supply teaching jobs for teachers & support staff in Primary, Secondary & Special Needs Schools.


Contact info

4.1

Great

TrustScore 4 out of 5

938 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional, Reliable, and Always Ensuring Work Opportunities

I had an excellent experience with Prospero Teaching, especially thanks to Conor Maguire. His professionalism, clear communication, and genuine expertise made the process smooth and stress-free. Conor always made sure I was booked consistently in schools, ensuring a steady flow of work. He went above and beyond to provide support, kept me well-informed, and was always quick to respond to any questions. I highly recommend Prospero Teaching, and I truly commend Conor for his outstanding dedication and service.

July 30, 2025
Unprompted review
Prospero Teaching logo

Reply from Prospero Teaching

Thank you taking the time to review your experience with Prospero Teaching!

Rated 5 out of 5 stars

The Southampton branch

The support that I was given from the Southampton branch has been incredible. I was able to submit my registration last week, and have already done my online interview.

Thank you very much to both Natalie, Sophie and Lucy. 😊

July 28, 2025
Unprompted review
Prospero Teaching logo

Reply from Prospero Teaching

Thank you taking the time to review your experience with Prospero Teaching!

Rated 5 out of 5 stars

Prospero....Charlotte

Prospero have been amazing since I first made my enquiry with them. Charlotte specifically ensured that my compliance was processed without delays and got me started with work very quickly. I ended up with a variety of assignments in short space of time, this allowed me to explore options of where I'd prefer to work.
I have now managed to get a full time assignment for the new academic year. Big thanks to Charlotte and the agency. Charlotte's personal attention to clients is amazing, she's available for debriefs and always shares the feedback she gets from the clients I get assigned to.
Thanks for the amazing service, it's really appreciated.

July 28, 2025
Unprompted review
Prospero Teaching logo

Reply from Prospero Teaching

Thank you taking the time to review your experience with Prospero Teaching!

Rated 4 out of 5 stars

My representative Charlotte has been…

My representative Charlotte has been amazing and supportive. She even got me an interview for a full time position at a school! my only grope with agency is that i will have to stay on agency for 3 months in my role before i can be employed directly and off agency. But I have no complaints about my representative or the help she's given me. Overall a positive experience

July 16, 2025
Unprompted review
Prospero Teaching logo

Reply from Prospero Teaching

Thank you taking the time to review your experience with Prospero Teaching!

Rated 5 out of 5 stars

I had a fantastic experience working…

I had a fantastic experience working with Prospero Teaching, and I can’t recommend them highly enough. From the very beginning, the team was professional, supportive, and incredibly efficient in helping me find the right role.

A special and heartfelt thank you to Charlotte Wingfield, who has been absolutely amazing throughout the entire process. Her communication was always prompt and friendly, and she genuinely took the time to understand what I was looking for. Charlotte went above and beyond to ensure everything ran smoothly, and her encouragement and dedication made the whole experience seamless and enjoyable.

If you’re looking for a teaching agency that truly cares and a consultant who will have your back every step of the way, ask for Charlotte at Prospero – you won’t be disappointed!

July 28, 2025
Unprompted review
Prospero Teaching logo

Reply from Prospero Teaching

Thank you taking the time to review your experience with Prospero Teaching!

Rated 5 out of 5 stars

A Great Opportunity

Prospero is a great opportunity to get amazing jobs easily. The Prospero staff are really nice and friendly, especially the consultant named Olivia. She is efficient and sincere about people's opinions, motivating them without stopping. -From Maliha

July 16, 2025
Unprompted review
Prospero Teaching logo

Reply from Prospero Teaching

Thank you taking the time to review your experience with Prospero Teaching!

Rated 1 out of 5 stars

No contact

I have tried so many times to get into contact with this agency for more details. I have emailed directly to the address listed on the company website and filled out the contact forms online. No matter how hard I try, I cannot receive a response. This is especially frustrating given the gravity of trying to move overseas. We are also a family of teachers who were looking for work overseas, meaning that it was not just me relying on this information. Very disappointing as we were excited at the potential opportunity this could have provided. We are now in contact with an agency who responds. Prospero missed out on 3 fully qualified teachers with experience ready to start ASAP.

July 15, 2025
Unprompted review
Prospero Teaching logo

Reply from Prospero Teaching

Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn’t meet your expectations, and we’d love to address your concerns directly. We would greatly appreciate it if you could reach out to us at contact@prosperoteaching.com so we can better understand your experience.

Rated 1 out of 5 stars

Don't bother applying

Don't bother applying to them as they won't contact you or give you the common humane decency of getting back to you. Be aware of companies advertising false job posts to gain your personal details.

February 12, 2025
Unprompted review
Rated 5 out of 5 stars

I’ve been working with Prospero since…

I’ve been working with Prospero since September 2024, and it’s genuinely been one of the best decisions I’ve ever made. From day one, Dan Hodson has been absolutely fantastic. He’s professional, supportive, and always goes the extra mile to find schools that perfectly match my experience and preferences.

Dan really listens and takes the time to understand what I’m looking for, which has made the entire process smooth and rewarding. I’m still working with Prospero, and I continue to feel valued and well looked after.

If you’re an educator searching for the right fit, I can’t recommend Prospero—and especially Dan Hodson—highly enough. The service has been nothing short of amazing.

June 4, 2025
Unprompted review
Rated 1 out of 5 stars

Disappointing from the beginning

Disappointing from the beginning. They promised me a number of hours and then they sent me to a school with very short hours . They were not even aware of that! So in fact they lied to me. Several times tried to get longer hours by myself, asked my consultant to intervene for me. Nothing! He’s never responsible for anything or know nothing.
My first payment the same: wrongly informed, my consultant didn’t know anything, had to fix it myself with the umbrella who really helped me through. He would always put the blame in my. He’s completely disoriented for the position. Can’t sort out anything, knows nothing and blames me for his incompetence.
I didn’t kea e the school because some members of staff are very supportive in many senses. But Prospero? Even today 9 months later continues not knowing anything or helping me out with any problems . Awful! A disgrace!!

May 27, 2025
Unprompted review
Prospero Teaching logo

Reply from Prospero Teaching

Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn’t meet your expectations, and we’d love to address your concerns directly. We would greatly appreciate it if you could reach out to us at contact@prosperoteaching.com so we can better understand your experience.

Rated 1 out of 5 stars

I’ve now had to stop all communication…

I’ve now had to stop all communication with Prospero after spending over six months chasing emails just to get registered. Despite them contacting me for work, I had to repeatedly send the same documents as they kept losing them.

The entire experience has been incredibly frustrating, and I’m genuinely appalled by how disorganised the process was. I would not recommend Prospero to anyone.

May 13, 2025
Unprompted review
Prospero Teaching logo

Reply from Prospero Teaching

Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn’t meet your expectations, and we’d love to address your concerns directly. We would greatly appreciate it if you could reach out to us at contact@prosperoteaching.com so we can better understand your experience.

Rated 1 out of 5 stars

Worst experience

Worst experience. Period. Twice they have lied about the role and pay rate. If you are a school or a candidate, you don't want to do business with them. Also unprofessional and disrespectful.

May 8, 2025
Unprompted review
Prospero Teaching logo

Reply from Prospero Teaching

Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn’t meet your expectations, and we’d love to address your concerns directly. We would greatly appreciate it if you could reach out to us at contact@prosperoteaching.com so we can better understand your experience.

Rated 1 out of 5 stars

Terrible experience

Terrible experience. Lack of professionalism. Consultant takes calls during the interview showing no respect to the candidate. When I sent complaint about unprofessional conduct, the same person called me and was just rude. If I see advert for a job, I simply ignore. No way I would ever consider working for them.

April 2, 2025
Unprompted review
Prospero Teaching logo

Reply from Prospero Teaching

Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn’t meet your expectations, and we’d love to address your concerns directly. We would greatly appreciate it if you could reach out to us at contact@prosperoteaching.com so we can better understand your experience.

Rated 3 out of 5 stars

Allegria is amazing.She is friendly and…

Allegria is amazing.She is friendly and straight to the point.She was helpful when I was in doubt and promptly replied. However, Not much referrals came through, actually none so far.I defined receive lots of email but they do not match my position.

February 3, 2025
Unprompted review
Prospero Teaching logo

Reply from Prospero Teaching

Thank you taking the time to review your experience with Prospero Teaching!

Rated 1 out of 5 stars

Do not work for this company

I had a deeply negative experience working with Prospero Group. The management team demonstrated a lack of empathy, and I encountered a workplace culture that was oppressive, misogynistic, and discriminatory. The company prioritises profit over the wellbeing of both its staff and the vulnerable individuals it claims to support.

During my time at Prospero, I witnessed several unethical practices, including double-charging local authorities and exploiting the already overburdened social workers. Instead of providing adequate support for those in need, Prospero placed under qualified or inadequately checked support workers into critical roles, simply to fill placements and generate commissions.

One incident that particularly stands out to me involved a director from the Cardiff branch, who knowingly invoiced a local authority for a shift that was never actually worked, remarking that they 'hoped they wouldn't notice,' which, on many occasions, they didn’t. The company generates significant revenue from local authority placements, but the way these transactions are handled is both unethical and wrong.

It was clear that the company's focus was on financial gain rather than on delivering quality care or ensuring the safety and wellbeing of the young people. I would not recommend working with or for Prospero Group based on my experience.

October 17, 2024
Unprompted review
Rated 5 out of 5 stars

Phenomenal onboarding experience with Allegria

Firstly, I would like to give a very big thank you to Allegria! My onboarding experience with her has been phenomenal. From the very beginning then all the way through the intermediate stages eventually ending up with the role offer, she has been extremely supportive & kind. Her positive energy is real & I'm really happy that she was the person in charge of my onboarding experience. She never hesitated to help me with any of my previous queries/requests. Always super organised & quick to respond to emails. It has recently just passed the 3-month mark of me being with Prospero Teaching and it is all thanks to Allegria. She is one of the best out there - second to none.

April 13, 2025
Unprompted review
Prospero Teaching logo

Reply from Prospero Teaching

Thank you taking the time to review your experience with Prospero Teaching!

Rated 5 out of 5 stars

Allegria at Prospero is a professional…

Allegria at Prospero is a professional who fulfills her role with dedication, maintaining both professionalism and a warm sense of humor. She is always responsible and responds promptly to any inquiry or request. Those who have been assigned to her team are fortunate to work with such a helpful and understanding individual."

April 2, 2025
Unprompted review
Prospero Teaching logo

Reply from Prospero Teaching

Thank you taking the time to review your experience with Prospero Teaching!

Rated 5 out of 5 stars

Onboarding process with Prospero went…

Onboarding process with Prospero went smooth thanks to Allegria. Allegria gave very clear instructions and was helpful throughout the onboarding process. Allegria was also very nice and made my job interview. Thank you Allegria and thank you Prospero.

April 2, 2025
Unprompted review
Prospero Teaching logo

Reply from Prospero Teaching

Thank you taking the time to review your experience with Prospero Teaching!

Rated 4 out of 5 stars

I had a positive overall experience…

I had a positive overall experience with Prospero Teaching. Agents like Ellie, Dan, and Lucy were genuinely helpful, professional, and supportive throughout my journey. Prospero helped me secure a teaching role efficiently, making the process smooth. However, not all experiences were perfect due to communication issues with one team member. Still, a solid 4-star agency.

February 22, 2025
Unprompted review
Prospero Teaching logo

Reply from Prospero Teaching

Thank you taking the time to review your experience with Prospero Teaching!

Rated 5 out of 5 stars

10/10 would recommend!

I had an excellent experience with Prospero, and I cannot praise my recruiter, Laura, enough! From the very first interaction, Laura was extremely honest, professional, and truly invested in finding the right role for me. She went above and beyond to understand my skills, career goals, and preferences, ensuring every opportunity was exactly what I was looking for.

Laura’s communication was outstanding; she kept me updated every step of the way and was always available to answer any questions I had. Her guidance and encouragement throughout the process were invaluable, and I felt genuinely supported from start to finish!

Thanks to Laura’s expertise and dedication, I was able to secure a fantastic role that I’ve now secured permanently, I highly recommend Prospero Teaching, especially Laura! to anyone looking for a recruiter who truly cares and delivers exceptional results!"

July 31, 2024
Unprompted review
Prospero Teaching logo

Reply from Prospero Teaching

Thank you for taking the time to leave a 5* review! The team will be thrilled with your feedback.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look