Prostobox Reviews 190

I used Prostobox / Pochtoy as a package forwarding service from the US and faced a very problematic practice. When I tried to return my item to the seller via a standard eBay return, the company started adding new conditions and requirements that effectively blocked the return.

The eBay seller issued an official return and provided a return label – this is a normal process, the buyer simply ships the item using the label generated by eBay/seller. Prostobox, however, claimed that under their “security policy” they could not ship the parcel to the address on that label without extra “verification”, even though such conditions were never mentioned at the beginning. As a result, the parcels stay in their warehouse and it becomes impossible to exercise the right to a normal eBay return.

In my opinion this creates a serious risk for other customers: Prostobox / Pochtoy can accept your goods and later hide behind internal rules to block returns or forwarding, especially when eBay return labels or similar tools are involved.

If you have experienced similar behavior from Prostobox / Pochtoy (holding your parcels, refusing to use official return labels, adding new conditions after the fact), I strongly recommend not to stop at leaving a review. Please also file formal complaints with:

Better Business Bureau (BBB)

Federal Trade Commission (FTC)
The more consumers document these issues through BBB and the FTC, the higher the chances that regulators will investigate the company. You can use a short version of this review as a summary and provide full details and screenshots in your complaints.

Your funds deposit may not reach them. They destroy your parcel without proper notification by email. Then it's impossible to recover compensation from insurance that they pretend is covering your parcels. Otherwise very nice company.

They will request endless information from you that must be sent through their website messaging system. After you send photos, they will change their instructions and then request video. When you are totally confused they will not give you an email address or contact phone number for questions. You will never satisfy their endless demands, it’s not possible. If you are a westerner trying to send unsanctioned goods to Russia, forget this company. I spent almost two weeks going back and forth with these women verifying my information. They refused to send my goods and in the end I just left my Amazon clothing and shoes in their in warehouse in Delaware. I tried to send the goods back to Amazon and they wanted $50 for each return. When I tried to pay on their website with my US credit card (which is why I came to them in the first place) they only take Russian bank cards and crypto. Even if you are Russian there is no point in using this company unless you want Coca Cola, cheap vitamins and GMO peanut butter. Why? I normally don’t write reviews but this experience was so strange to me. It was like being harassed by an ex-wife and her team of divorce attorneys for the house and cars. A real nightmare. All they had to was ship a couple of pair of jeans and sneakers but instead dragged it into a two week interrogation. Seriously, find another way this one is totally dysfunctional.

I had a truly awful experience with this transport company. They delayed my delivery for an unbelievable 4 months and refused to provide any compensation for the inconvenience. On top of that, they charged my account for made-up services without prior notice.

The pricing for additional services isn’t listed anywhere on their website, so you’re always in for a nasty surprise when the final bill comes. Transparency clearly isn’t their strong suit.

Customer support is no better—they are utterly useless. Any inquiries take a minimum of 14 days to process, and even then, you’re unlikely to get any real resolution.

I strongly advise against using this company. Save yourself the frustration and go with a more reliable service!

I liked everything about it, so I give it a good rating.

I have been ordering things through prostobox for three years now and I am very satisfied! normal rate, fast enough delivery and adequate support service.

The items worth $2000 were held without reason. I made a mistake in the tracking number that I entered, later I entered the correct tracking number and the next day they banned my account and later disposed of the items worth $2000+ They asked for a bunch of evidence that I sent and they did not let me send the items back.
USE THIS SERVICE ON YOUR OWN RISK!

I ordered back in March, in America the parcel took twice as long to arrive as from there to Russia. Delivered ahead of schedule, redemption is free, redeemed promptly from the store adidas, h&m and amazon. All satisfied, nowhere cheated. Here I plan to order again, if you know where to buy - the service is irreplaceable. Replenished of course through crypto

Very good service. I order dietary supplements from iHerb to Russia.
It is convenient and quick to issue a declaration, consultants are always online, you can coordinate the shopping cart, they answer quickly what can be imported into Russia and what cannot.
The parcel is processed quickly enough. The weight is always accurate.
I recommend!

Parcel #869063.
For the first time I made a parcel from the U.S. (purchase and delivery of dietary supplements from the site Eicherb with the help of bayer) a month ago. I ordered some to test the service. I have already received the parcel, so I can now evaluate all the stages. Everything from payment, and ending with the quality of packaging parcel - above all praise! Convenient site, convenient interaction with support, full transparency of all the movements of my parcel at every stage, tracking, a lot of options and options to buy and send!
I was very satisfied with the service, now I will constantly order foreign goods through Prostobox!
I haven't found any minuses yet....

Rostobox is the perfect place to shop abroad! I am delighted with the wide selection of products, excellent quality and fast delivery. The user-friendly interface of the website makes the checkout process simple and enjoyable.
When buying goods on Prostobox, I was pleasantly surprised by their promo codes (for example, the GETITNOW When promo code gives you free purchase of goods from many sites such as eBay, Amazon, Walmart, etc.) and their affordable prices!
I was especially pleased with the ability to track the delivery status in real time. In case of any questions, the support service was ready to help promptly.
I recommend Prostobox for convenient and safe shopping abroad!
I don't see any particular flaws on this site. If something happens, I will definitely add it!

Purchased a Steam Deck Oled.
On the plus side. Delivered very quickly (It took less than 2 weeks from the time it arrived at the warehouse to me) and pretty cheap. Support responds within a couple hours. The box is not wrinkled.

On the downside. Mandatory insurance. There are minor problems on the site. High commission for currency conversion, but is not offset by the low price.

My experience with this company was wonderful. When my package was supposed to be delivered in Order pick-up point and there appeard a problem with that company, prostobox solved all problems by itself and didn’t charged me extra. I have ordered many times in this servic: always good.

Excellent service and one of the best in the business. The functionality of the site is designed very conveniently and allows you to study the necessary information in a collected form. Prostobox.com provides a lot of useful information for beginners. I used the delivery services of this service for the second time and was satisfied. The first time I liked the delivery time of the parcel, the second time the parcel was delivered just as quickly. This service offers a relatively low cost for its delivery cost, which is just as important as the speed of delivery. The online chat support responds quickly and satisfactorily. There are also a lot of discounts and promotional offers for customers, which I successfully took advantage of, such as a 100 percent discount on a variety of services. Among the companies competing in this field, Prostobox.com is the top position for me now. All criteria of the service satisfy me as an advanced buyer I will definitely use this service again.

A couple of years ago I needed to bring a GoPro from the USA, and started looking for someone to help me with this, in the end I came across this service and have not regretted it. I've been using this service for a few years now - it's the most convenient and the cost is nice. The warehouse is in a tax free state. I don't know who has better terms. Most importantly cool, affordable and fast in-house delivery service! Recommended!

Terrible service. I've sent the package over prostobox and it stuck on the clearance for 8 months. The whole time I've asked support for details but they didn't reveal any. I was told just to wait a bit longer. After another month the package was returned back to service and they've charged me for 120$ without any reasons. Support said I was charged because some of the items now under sanction list in the transit country they've chosen by themselves! And now I forced to pay another 400$ (120+280) besides what I have already paid for the first attempt (260$).
Total delivery cost became way more than the contents itself. That's ridiculous!

A wonderful service for shopping in America. Everything is convenient and clear. Support is always available. And also the opportunity to buy through buyers without having a foreign bank card. The website always has up-to-date information about current restrictions. I recommend using the service.

Friends, hello everyone.
I want to share my experience with this service. From the very beginning I chose a service that would be known, inexpensive, fast in the work, and in the delivery. Having looked at different delivery services, my choice stopped at this company, to be honest, the presence of a large number of reviews, a long period of work of the company in the market, and the cost of delivery of goods, yes it is not as low as I would like, but of all the companies that I chose it was slightly lower than others, but more like that there are no hidden fees, everything from the beginning is known. On the speed of delivery, the parcel from the U.S. came to me in Moscow in a week.Separately I want to say thank you to the warehouse staff, you are great, everything works like clockwork, you do not need to think about anything entered data about the parcel, paid and all, it remains to wait for the arrival of the parcel.All information about the movement of the parcel is displayed in a personal account, for convenience, the information is duplicated to the mail, and for even more ease of use of services you can get all the information in a telegram.

I give the service a solid five. Well done, keep it up.

I have been ordering with this service for a year. All super parcels arrive safely and strictly on time.
Prostobox has impressed me with its high efficiency in international delivery. Thanks to prompt order processing and transparent traceability, each stage of delivery becomes easy and predictable. The professional and friendly staff took into account all my requests. Prostobox is a reliable partner for business and personal needs. I confidently recommend this company to everyone who appreciates quality and reliability in international transportation.

They helped me order. Everything has been clarified. They offered an excellent delivery method. They even have discounts and promotions. From now on I will only order there

Technical support responded every minute. It is clear that you can rely on them. I definitely recommend it to everyone!!!

The purchase of goods is quick, everyone writes and responds.

Very convenient site. Everything is done beautifully, there is nothing superfluous.

+ Advantages

They work carefully and accurately. Redemption through buyers.

If you don’t take advantage of promotions, reasonable prices and sometimes promotional codes.

Not a bad price
Disadvantages: Boxes are currently being processed slowly due to increased Black Friday traffic.

I went to the review page and was shocked by how many negative reviews there were...

I've been using this delivery service for three months and everything is great. The box arrives at the warehouse, I fill out a declaration, top up the balance and pay for delivery. I have repeatedly ordered delivery with parcels combined into one. Everything is fine too. Conveniently top up your account. There is a choice of how to deliver. By mail or 5post. The latter comes much faster. So I recommend it to you!