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Review summary

Created with AI, based on recent reviews

Considering 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, highlighting their effectiveness and durability, with many noting how well they protect mattresses over several years. People also frequently commend the efficient delivery service and the overall positive customer service experience. However, some people were dissatisfied with the delivery service, experiencing significant delays and a lack of tracking updates, which led to frustration. A few other people also experienced issues with the product's waterproofing, leading to dissatisfaction.

What people talk about most

Product

Users describe positive interactions with the product. Many customers praise the quality, durability, and... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of the products,... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight the speed of... See more

Service

Clients share positive opinions on service, highlighting excellent customer service, quick delivery, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Delivered goods on time as expected. Good reliable company. This is the second time I purchased bed protectors from here and the first ones lasted over 5 years and the matress still looks like new.... See more

Rated 5 out of 5 stars

I am delighted with my Protect A Bed waterproof encasement mattress protector. It protects my mattress on all sides and I feel relieved that it will stay clean and dry and last better. Protect A... See more

Rated 5 out of 5 stars

I love Protect A Bed products - it’s great knowing that you and your bed are protected. Ok they’re a little expensive but do the job so much more effectively than cheaper alternatives so great value i... See more

Rated 5 out of 5 stars

purchased double protector end of december but only put it on a bed at start of april. unfortunately there was a small hole in the linen layer so i emaild attaching a pic and response was an immedia... See more


Company details

  1. Bedroom Furniture Store
  2. Bedding Store

Written by the company

The global expert in healthy sleep. Specialising in mattress protection, our innovative products create a healthy and hygienic sleeping environment. At the heart of our success, is our miracle membrane, which is embedded within all of our mattress protectors and encasements. Providing protection that will increase the life of your mattress and benefit your health.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

201 reviews

5-star
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1-star

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent product

Excellent product, keeps mattress and pillows like new. Very comfortable, soft and silent to sleep on, cozy and warm in winter, cool on hot summer nights.

January 2, 2025
Rated 5 out of 5 stars

My whole family are very impressed!

I was so impressed with my Cool Cloud protectors that I ordered one for my mom and a bamboo one for her to try. She loved both so much she ordered extra ones for herself. So, I think it’s fair to say we were very impressed with the quality of the protectors, the price, the ease of ordering and the very fast delivery. I’d recommend to Protect-a-Bed to all.

November 25, 2024
Rated 3 out of 5 stars

Not used yet

Haven't used the protector yet, as I'm waiting for my new mattress to arrive. The cover arrived quickly, was well wrapped and looks ok.

November 23, 2024
Rated 4 out of 5 stars

The goods were of good quality

The goods were of good quality - very good price and packaging. Delivered very quickly. Ordered another item as a result. Would not hesitate to order any other items required.

November 2, 2024
Rated 5 out of 5 stars

Zipped pillow cases

I love these pillow cases. They encase the entire pillow in a zipped pillow case. Most of the other pillow cases on the market do not have this feature. Always buy these from this company for myself and family.
A bit expensive but they last a long time if looked after properly. I would also recommend the zipped mattress protector.
Would highly recommend.

November 2, 2024
Rated 1 out of 5 stars

Be aware this company,

Be aware this company,
I made order through the website,bought cotton mattresses protectors,in the product details didn’t mention it made of polyester,when I received items,totally shocked,cause I read other type materess protectors in the website,all mentioned made of polyester,I thought this was 100% cotton material .

Then I try to return them,I searched the website, the only way can contact them is send them email .they don’t have customer phone numbers,how ridiculous! no any direct contact. So I sent them two email, until now I still not not been contacted.

I spent nearly £70,with this kind material sheet,all plastic. Felt like been scammed.
They are silent. Never shop any company doesn’t have customer direct phone number.

November 7, 2024
Unprompted review
Rated 5 out of 5 stars

Top quality product with service to match

Item I ordered was not in stock, apologies were given and a little extra discount. Guided me to a similar product. Really good customer service. I am a repeat customer and trying different product not been disappointed yet. The reason we buy these protectors is because we have puppies in training and these protectors are amazing with little accidents by them. If you have a dog these are a must to make your life easier.

October 4, 2024

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