Protectivity Insurance Reviews 803

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4.8

Insurance Agency

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its reasonable and competitive pricing, often finding it to be the best value compared to other insurers. The user experience is frequently described as quick, easy, and straightforward, with many appreciating the simple online process for obtaining and renewing policies. People also highlight the excellent service, noting the clarity of policy explanations and the helpfulness of the staff. The website is also commended for being clear, concise, and easy to navigate. However, some customers were not happy with the renewal process, mentioning issues with automatic renewals or difficulties in making changes to their policies. A few other people also felt that the company's offerings were not always suitable for their specific needs, leading them to seek insurance elsewhere.

What people talk about most

Price

Customers had positive experiences with price, often finding it competitive and reasonable. Many reviewers... See more

User experience

Clients share positive opinions on user experience, highlighting the ease of use and straightforward... See more

Service

Consumers find service to be positive, highlighting its efficiency and ease of use. Many reviewers praise the... See more

Website

Customers consistently note positive experiences with the website. Many reviewers found the site easy to... See more

Subscription

People report positive experiences with subscription renewals. Many customers found the renewal process easy,... See more

Based on these reviews

I dispise the whole concept of insurance, but needs must sometime. Protectivity Insurance has restored a little faith, it was completely trouble free. The website is excellent, bold, clear and very ea... See more

Company replied

I compared the prices of a few insurers that insure pet sitters. I also searched to see which insurance pet sitters were recommending. Protectivity, alongside Pet Business Insurance, were highly recom... See more

Company replied

I found the whole experience to be very quick and easy online and they offered the best price I could find for my business insurance. I made contact with Protectivity by email after receiving my pol... See more

Company replied

To date I haven't needed to claim on my insurance policy and hope I never have to. Protectivity Insurance make sure I am aware of when my policy is due to be renewed which is a comfort to me. The p... See more

Company replied

Company details

Insurance Agency

Contact info

Dovetail House, Wycombe Road, HP14 3RQ, Stokenchurch, United Kingdom
01494 887909
alisontaylor@starpeakuk.com
protectivity.com

4.8

Excellent

803 reviews

5-star

4-star

3-star

2-star

1-star

Replied to 83% of negative reviews

Typically replies within 48 hours

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Mar 29, 2026

Signing up was very quick and easy

Signing up was very quick and easy, they had everything i need for my insurance and the monthly payments are very very cheap. I highly recommend this company. Its the first time ive had to take out public liability insurance and i was a bit worried but there was no need

March 28, 2026

Unprompted review

Reply from Protectivity Insurance

Mar 31, 2026

Thank you for your 5* feedback! We are pleased to hear that you found the quote/buy process quick and easy, as well as our pricing to be competitive!

Mar 28, 2026

Fast response

Fast response, everything was explained clearly and I was given all the relevant information I needed to chose the best policy for me .

March 28, 2026

Unprompted review

Reply from Protectivity Insurance

Mar 31, 2026

Thank you for your 5* feedback, we are so pleased that you managed to find a policy which suits your needs!

Mar 27, 2026

March 23, 2026

Unprompted review

Reply from Protectivity Insurance

Mar 25, 2026

Thank you for taking the time to leave feedback! It's great to hear that you found the process easy and that you were pleased with our pricing.

Mar 24, 2026

For first time craft insurance it was…

For first time craft insurance it was great, then the price was more the second year, but ridiculous when I wanted to increase cover.
This year's quote extortionate. I cancelled my policy on renewal notice, then my direct debit, they then reinstated my direct debit, although they'd acknowledged i was not renewing. Fuming. X

March 24, 2026

Unprompted review

Reply from Protectivity Insurance

Mar 25, 2026

Apologies that you were not pleased with the renewal premium.

Please can you contact our sales dept at contact@protectivity.com if you have any queries and we will be able to help.

Mar 24, 2026

Easy website to use and reasonable…

Easy website to use and reasonable price for 1 days insurance.

March 22, 2026

Unprompted review

Reply from Protectivity Insurance

Mar 25, 2026

Thank you for your feedback. We're pleased to hear that you found our website easy to use.

Mar 24, 2026

Our policy renewal has reduced…

Our policy renewal has reduced significantly due to a review, which was appreciated as we are a small walking club with limited funds.
Easy to renew with pleasant staff.

March 17, 2026

Unprompted review

Reply from Protectivity Insurance

Mar 25, 2026

Thank you for your feedback. We are glad you found the renewal process easy and that you were pleased with our pricing!

Mar 23, 2026

Straightforward process.

I found the process and questioming easy to follow. It was very comprehensive. The only reason I did not rate it 5 was because it took two attempts to complete.

March 20, 2026

Unprompted review

Reply from Protectivity Insurance

Mar 24, 2026

Thank you for taking the time to leave feedback! It's great to hear that you found the process easy.

Mar 23, 2026

So convenient and fast

So convenient and fast, not waiting for underwriters to confirm or accept.

March 13, 2026

Unprompted review

Reply from Protectivity Insurance

Mar 23, 2026

Thank you for taking the time to leave feedback! It's great to hear that you found the process convenient and fast.

Mar 21, 2026

Great service

Great service,
The application was easy to use, found my therapies on the list,
The offer was reasonable,
Easy to confirm
Overall a very good experience
Kae McGroarty

March 9, 2026

Unprompted review

Reply from Protectivity Insurance

Mar 23, 2026

Thank you for your feedback. It's great to hear that you were pleased with our service.

Mar 20, 2026

March 14, 2026

Unprompted review

Reply from Protectivity Insurance

Mar 18, 2026

Thank you for your feedback. We are pleased that you found our advisor helpful.

Mar 17, 2026

Very easy to find what I was looking…

Very easy to find what I was looking for and the cover provided

March 14, 2026

Unprompted review

Reply from Protectivity Insurance

Mar 18, 2026

Thank you for your feedback. We are glad you found the process easy!

Mar 17, 2026

Very helpful staff ensured The dates…

Very helpful staff ensured The dates were correct and renewal proceeded smoothly

March 16, 2026

Unprompted review

Reply from Protectivity Insurance

Mar 18, 2026

Thank you for taking the time to leave feedback! It's great to hear that you found our advisor helpful.

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