Protectivity Insurance Reviews 804

The company rang when I requested and sorted out my quote query quickly and efficiently

Easy to do.
Information received re renewal.

Requested a quote and not only the quote but the supporting information so
I could make the decision to book very quickly.

Easy to purchase the insurance I need. Great price too.

Very helpful and friendly and no mis understandings during call

Eloise was so helpful and friendly, it was a pleasure to speak to her.

I found it easy to renew my policy for the coming year.
My documents are easily accessible and I feel comfortable using them.

Really easy to complete the insurance cover online. The customer service over the phone was really good too and they answered all queries I had in a professional manner

I've been with Protectivity about five years, always great customer service and support when needed and good on price for our business insurance.

I had tried many other sites and none were clear about what they included in their quote. I wanted product and public liability for my new craft stall. Protectivity made it clear the type of insurance I wanted, what it included and was very reasonably priced. All in a simple set up process. I can only hope they are as good if I ever need to claim.

Great product and price been a customer for 4 years and can't beat the customer service.

Protectively is a good thing to have, even for people like myself, at the most holding a couple of craft stalls, in a year, Protectively insurance gives that little peace of mind, when saleing to the members of public.

I wanted to renew my policy early as I would be away when it autorenewed, and as the card I thought I'd used had been stolen and cancelled, I knew there was a chance that it wouldn't work. So all I wanted to do was a)find out if I had indeed used that card, and then b)replace it before autorenewal.

Nowhere on the online account can I do either of those things so I had to call Customer Services (and listen to the interminable recorded message which had no relevance to my queation whatsoever). Customer Service was helpful (I thought) and confirmed I had used the card that had been cancelled. He said they'd send another email for me to renew - but that email simply took me back to the same screen I'd seen before, with nowhere to pay. Eventually, after trying a few things, I discovered I had to cancel my autorenew before i could pay with a new card. How useful would that piece of informatiopn have been? - and saved me a great deal of time and irritation.

I wanted to pay the annual amount - but that wasn't an option. I HAD to pay a deposit (remember this was a renewal, and therefore not due, for another month) and then pay 10 instalments across the coming year. Who knows when those payments will start? My current policy will run out March 23rd so they shouldn't start until after that date - but as I've already had to pay the deposit - early - I wouldn't be surprised if they start early too.

Whay on earth can a policy holder not find out this sort of information online on their account, and then pay the way they want to? And why did customer services not know/tell me about cancelling the autorenew?

Protectivity are making what should be a very straightforward task unnecessarily long-winded, inefficient and very irritating. I dread to think what it would be like trying to make a claim.

Very easy to get coverd with all that I needed for my petcare business

To date I haven't needed to claim on my insurance policy and hope I never have to.
Protectivity Insurance make sure I am aware of when my policy is due to be renewed which is a comfort to me. The policy is explained clearly so I can understand what I am insured for and how much I will have to pay and if there is an increase on last years premium. Payment methods are quick and simple.
Good simple straight ford transaction.

Reasonably priced insurance
Easy to use website

I have renewed my crafters insurance with Protectively Insurance as they were reasonably priced, efficient when contacted with queries and have a straightforward process for renewal. I recommend this company for anyone needing crafters insurance.

This company gives a fantastic service