Website says "Reputable brands like Protein Factory provide a COA for every product", yet I asked 2 times via text message to provide the COA for the CFM protein and 1 time via email again for the C... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The company processed my money and never delivered the products. Not one response in three months. Had to dispute charges with bank and credit card company, that took two months. Magically, on the sa... See more
I enjoy the informative articles, science/research based approach and candid mantra of those behind proteinfactory.com. I spent couple days delving into each product I purchased. A lot of effort is pu... See more
I have been buying proteins from Alex since he first established the Protein Factory in 1998. No company in the USA sells higher quality proteins and no other company offers as wide a variety of prot... See more
Company details
Written by the company
Supplement Warehouse! Truthful & Honest Info about supplements such as whey protein & pre workouts.
Contact info
644 Cross Street Unit 9, 08701, Lakewood Township, United States
- 7329019600
- alex@proteinfactory.com
- proteinfactory.com
3.0
Average
543 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent, High Quality Products
The products give you great results and customer service is great. Definitely recommend Protein Factory.
September 4, 2022
Best protein products on the market.
September 1, 2022
After taking Oat muscle I got sick
After taking Oat muscle I got sick, a lot of mucus build up. I am still recovering. On the package it doesn't state how many scoops to take.
Where do I return it to.
August 29, 2022
Reply from Protein Factory
Sorry for the bad reaction. There is gluten in the powder. You can return it for a refund. As far as the serving size goes. It's food, not a drug. Therefore we don't put a serving size because everyone has different goals. Maybe one is in need for bulking so the serving size is 3 scoops. Maybe another is lean mass so they need less carbs.
Good quality, easy checkout
Even though the prices have gone up, I'll continue to return to protein factory. After all, the cost of milk has skyrocketed so of course whey protein will cost more, too. They have quality you can't get elsewhere, and CLEAN protein without additives. Still worth the cost.
August 16, 2022
Service is always excellent
Service is always excellent. Big fan of PF and Alex Rogers...smartest guy I know when it comes to performance supplements
August 16, 2022
Orders take over a week to be filled…
Orders take over a week to be filled and then even longer to ship.
Great products but expect it to take a while.
August 10, 2022
Reply from Protein Factory
Hello, thanks for the feedback. You paid for the 99 cents shipping which states 4 to 14 days. We are on time. We also offer other paid shipping options which would make the delivery time faster.
I love this Wisconsin Whey Protein…
I love this Wisconsin Whey Protein powder. It is may favorite that I've tried in many years. The price is right too. Shipping takes almost 2 weeks sometimes but that's okay because I'm in no hurry.
August 8, 2022
The Best !
Protein Factory, The ONLY protein I’ll buy!! Been using it for around 7 yrs and Alex just keeps on dialing in to keep improving his products. I recommend to everyone it’s the only place to not get ripped off with protein powders & supplements.
Dana
August 1, 2022
I was told via their SMS customer…
I was told via their SMS customer service rep that it would take 7 days to ship to my address and because I was moving across the country in one month, I figured that it would be safe for me to order. The order ended up taking 3 weeks to arrive and when it did, it was only half of what I ordered.
August 1, 2022
Reply from Protein Factory
Hello. thanks for the order. When texting we did not realize you were in CANADA. And we did refund you for the missing Oatmuscle, which was BACK ORDERED. Thank you
Reply from Protein Factory
Hello, thanks for reply. There is a global shortage of Creapure. We can't get any. We have the Depo in stock on our website, but we are not selling it on Amazon.com
I’ve been with ProteinFactory since…
I’ve been with ProteinFactory since 2012. Alex is top notch and a great human. I’ve tried the creatine, bio serum, hydro 520, salmbolic, unleashed, native whey isolate, and Citrulline peptides. All products were great and provided what I was looking for. Definitely recommend PF 10/10. Also if you have questions about anything Alex has his personal cell on website, Goodluck talking to any other CEO of a supplement industry.
July 16, 2022
Premium service
July 15, 2022
Easy and simple G
July 15, 2022
Alex is extremely communicative about…
Alex is extremely communicative about his products. Very consumer oriented, shares all of his knowledge and experience on a one on one basis. He responds within a 24 hour period which is a BIG PLUS in my book!
July 14, 2022
The protein is very clean
The protein is very clean, mixes well, does not upset my stomach and really has no taste, which is great. I can mix it how I want, but I also like the non-sweet options too. I usually mix mine with black instant coffee and I am good.
July 13, 2022
Clean & simple
I was looking for a protein without soy or sunflower lecithin and came across this one. Been using it for a few weeks now and like it. It works great for someone who blends their protein and you MUST use fruit, PB, and some type of milk to disguise the taste. If you're the type of person who likes the protein In a shaker cup.. this is not the one for you as it is unflavored and gritty
July 11, 2022
Protein Factory and Amazon pay perfect…
Protein Factory and Amazon pay perfect combination,super fast check out love it!!!
July 6, 2022
I got the usual 5 star service
I got the usual 5 star service. There was a delay in filling my order due to supply issues, but I got everything I ordered. Great products.
Thanks Alex.
June 30, 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.