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Rated 1 out of 5 stars

Website says "Reputable brands like Protein Factory provide a COA for every product", yet I asked 2 times via text message to provide the COA for the CFM protein and 1 time via email again for the C... See more

Rated 1 out of 5 stars

The company processed my money and never delivered the products. Not one response in three months. Had to dispute charges with bank and credit card company, that took two months. Magically, on the sa... See more

Rated 5 out of 5 stars

I enjoy the informative articles, science/research based approach and candid mantra of those behind proteinfactory.com. I spent couple days delving into each product I purchased. A lot of effort is pu... See more

Rated 5 out of 5 stars

I have been buying proteins from Alex since he first established the Protein Factory in 1998. No company in the USA sells higher quality proteins and no other company offers as wide a variety of prot... See more

Company details

  1. Vitamin and Supplements Store

Written by the company

Supplement Warehouse! Truthful & Honest Info about supplements such as whey protein & pre workouts.


Contact info

3.0

Average

TrustScore 3 out of 5

543 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Protein Factory is awesome!

Protein Factory is an awesome company! Quick shipping, 5 star customer service, great web content and information and in my opinion the best protein supplements on the market, hands down. I will continue buying my protein through Protein Factory.

April 13, 2023
Unprompted review
Rated 1 out of 5 stars

Never responds to customer inquiries or…

Never responds to customer inquiries or concerns. They delivered a product that was damaged, and despite numerous inquires, I heard nothing from them. Will never purchase from them again.

April 7, 2023
Unprompted review
Protein Factory logo

Reply from Protein Factory

sorry we missed your inquire. We have reshipped your Oatmuscle.

Rated 5 out of 5 stars

Quick and easy

Quick and easy.
And if you have a question you can email Alex and you get a response asap.
Straight forward and purchasing is a breeze.

March 9, 2023
Rated 5 out of 5 stars

Excellent products

The whey protein is pure with no
Added ingredients like other over the counter protein products you find in the stores which have sugar and
Other ingredients which can actually cause weight gain. The protein factory by far has the best products you
Could find. It is top quality.The chocolate and vanilla flavors taste like drinking a milkshake if added with banana and almond milk and ice.or a banana with another fruit. Best taste on the market!

February 24, 2023
Rated 5 out of 5 stars

The Protein Factory is my go to Muscle Factory...

I have been buying proteins from Alex since he first established the Protein Factory in 1998. No company in the USA sells higher quality proteins and no other company offers as wide a variety of protein types under one brand. Try finding another major player who sells Whey Isolate, Pepto Pro and Bio Serum Proteins on their websites--you won't. Try finding genuine Creapure Creatine--good luck (hint...Al has it). Pricing is very competitive and shipping has always been timely. Thanks, Alex.
Respect, Mark Rustad

March 22, 2023
Rated 5 out of 5 stars

Worth the $!

I love their Leucine peptides, Total Frag, and Oatmuscle. Now Bio Serum is back! Worth the $. Shipping has improved! That was a big thing for me.

March 23, 2023
Rated 5 out of 5 stars

This is a great company

This is a great company. In my opinion, they have outstanding products. The quality is very good and have lots of supplement options to choose from.

March 22, 2023
Rated 3 out of 5 stars

Shipping delays cuasing me end subscription.

I've been a subscriber for a year so far. And have used PF on and off since 2010.

However I have to disconnect the subscription due to the severe delay in shipping. I have 10lbs that have been "processing for over 25 business days".

What this means is that I've been out if protein for 1/2 a month and had to purchase Walmart alternatives while I wait. Which also means.... the few bucks I had saved over the past year was nullified.

As far as Costumer Service, its mostly good. I have good responses from previous disputes. But other times... radio silence now its one of those times.

2x 5lb Wisconsin Protein have not shipped, but the charges were made on schulde on 14 Feb 2023.

March 19, 2023

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