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Company details
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Proto is a CX automation platform for businesses and governments in emerging markets, with case management features for live and automated support for consumer protection and customer service. Its proprietary natural language processing engine, HermesAI™, offers leading intent classification accuracy for local languages such as Tagalog and Kinyarwanda. Organisations can use Proto to support customers in over 100 local languages, with no-code integrations for omnichannel service over Africa’s Talking, LINE, Viber, and more. With Proto, organisations can build chatbots without code, automatically generate customer profiles, hand off live chat, manage omnichannel service in one place, and monitor service KPIs. With accessible, affordable, and scalable CX automation, Proto aims to help organisations in financial, health, education, and other industries make their services more accessible to local communities.
Contact info
123 Main st STE200, N2J 0A1, Waterloo, Canada
- +1 519 888 4567
- olexandra@proto.cx
- proto.cx
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