Protocol Education Reviews 62

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, supportive, and professional, often going above and beyond to find suitable placements. Many highlight the excellent customer service, noting that consultants are responsive, communicative, and genuinely care about matching individuals with the right opportunities. The overall service is frequently described as efficient and effective, leading to positive user experiences and successful job placements. However, some people were dissatisfied with the company, citing issues with staff incompetence and a lack of empathy. A few reviewers mentioned not being able to secure jobs despite having significant experience, and some found the agency to be unprofessional and unsupportive, with concerns raised about the suitability of placements.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the helpfulness, support,... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight a seamless transition and a... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the support received,... See more

Based on these reviews

Rated 5 out of 5 stars

I have been with Protocol Education since November 2023 and I haven’t worked with anyone like Rajinder Chhokar. Apart from him being respectful and welcoming which makes it so easy to work with him, h... See more

Rated 5 out of 5 stars

Rajinder is my agent for Protocol and he has been insanely effective. There hasn't been much work for teachers recently, but he's been able to find cover work for me that allows me to teach Drama, eve... See more

Rated 5 out of 5 stars

Rajinder always done his best to let me know as early as possible about bookings for the day and even the night before on occasion. Really friendly, really kind, really supportive. He placed me at 2... See more

Rated 5 out of 5 stars

Bronwen has been so helpful with all my questions since starting to do Supply work with Protocol. I’ve had some amazing opportunities in lovely schools including full time roles too. She’s been really... See more


Company details

  1. Recruitment Service

Written by the company

Protocol Education helps schools, multi academy trusts, alternative provisions, nurseries and children's centres fill the increasing variety of teaching, teaching assistant and Early Years staffing roles required to provide your pupils with the best possible educational outcomes. We provide the specialists to support pupil learning, deliver complex timetables and keep pace with the demands of a rapidly changing environment. Our network of local branches are open from 7 am ready to help you with everything from a last minute emergency to helping you recruit permanent staff for the following academic year. With access to thousands of qualified and experienced staff from the UK and around the world, Protocol Education is a natural choice for all of your recruitment needs.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

62 reviews

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1-star

Replied to 25% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Fantastic experience, would 100% recommend

Fantastic experience from registering an interest to present day.
Very carefully thought out on boarding processing and clear and timely communication.
Work from the start of term in September and always feel supported.
Debbie Hatch has been super, efficient and always a phone call away.
Would highly recommend Protocol to others looking for supply work.

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

I enjo working with Protocol and happy…

I enjoy working with Protocol and happy with the placements I get through London office, Katie and Hannah are superb!
Communication is very good as the team are always on hand to help and easily accessible should I have any queries. The app is very useful as e everything is on here.

February 24, 2026
Unprompted review
Rated 4 out of 5 stars

TA role under long term agency, continued onto a full time position at the school.

Initially applied for a TA role with protocol I found that very quickly I had completed all the compliance needed and was offered a long term contract with the chosen school.

Bronwyn was especially helpful in providing a contract with a school and in a department very attuned to my preferences and specialisations from previous positions and study.

They were very good all round, I would say if you need to get a hold of anyone urgently expect that phone calls will be the quickest method otherwise your line manager under contract is where nearly all communication should be had whilst under contract.

The school I was working under contract with have now offered me a full time position after attending an interview and the agency have been very supportive and helpful in that pursuit. They have been in very good communication with the school and myself regarding the hand over too.

All round would recommend, I trust this agency to fulfill my expectations.

January 1, 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with protocol…

I had a great experience with protocol education. I've recently registered with them and all thanks to Raya, my consultant who was genuinely helpful from the beginning. She kept me updated at every stage throughout the process and made sure i understood what was needed during the process. She guided me step by step to compliance and was always quick to respond. I really appreciated her patience and encouragement.
Thank you, Raya, for your excellent support and I look forward to working with protocol education.

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

Bronwen has been so helpful with all my…

Bronwen has been so helpful with all my questions since starting to do Supply work with Protocol. I’ve had some amazing opportunities in lovely schools including full time roles too. She’s been really supportive and helpful with this journey

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

Quick and efficient service

I had made a call to Protocol Education in December and the call got through a Rep named Bronwen.
As I explained to her my need of finding a job, she quickly went to task in first, meeting up with me to find out my skills and so on. Then, she sent me some short safeguarding courses for me to complete. These were informative and easy to follow; a refresher for me as my background was in schools.
Finally, in early January, I got a call out for a support role job in a local school (something which I desired).
Bronwen ticks all the boxes for me in being efficient, fast, a good listener and keen to match individuals to the right jobs.
I highly recommend her as a company Rep in getting people out of work jobs fast!

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

Permanent TA role in under 2 months—Thanks Bronwen!

My journey with protocol Education East Anglia has been a positively charged experience. Despite that I joined them less than two months ago, they have helped me secure a permanent Teaching Assistant position at Cambridge Regional College (CRC). This is something I am very much grateful for. From the onset, every process felt smooth and supportive.
I must specially recognise my consultant, Bronwen Edwards who has been consistently encouraging, supportive and helpful throughout the entire process. Her proactive measures made the difference. Bronwen’s guidance and support made the journey straightforward and easy. As I passed through each stage, her support boosted my confidence.
Protocol Education is an agency that delivers fast results and genuine career progression. To anyone looking for opportunities in education, I would highly recommend Protocol Education.

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Reasons Why I love Protocol Education

Rajinder always done his best to let me know as early as possible about bookings for the day and even the night before on occasion. Really friendly, really kind, really supportive.
He placed me at 2 different schools mainly always keeping in mind if it was as right fit for me as well as getting the job covered. I would highly recommend Protocol Education for anyone looking to work in the Education sector . I'm sorry to be leaving 😔 but I will always be grateful for Chelsea Weston at the Chelmsford branch, Demi and Anne Harrod also, and Rajinder from the London office, a real true gentleman and a credit to his bosses 😊

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

My name is Nelcshia I am a Send…

My name is Nelcshia I am a Send teaching assistant I have been working for Protocol Education for some time and I couldn’t ask for a better employer I have an amazing coordinator name Charlotte she is such a thoughtful young lady always taking time out to see how your finding your work placement ,making sure that I was placed at the right school which suited my skills and personality she rewrote my CV which highlighted all my skills and years of experience related to my job role at times i doubted myself while waiting for a permanent position but she would continue to reassure me at all times which boosted my confidence it really helped me to perform better and work on certain areas of my skills which improved my chances of success in receiving and securing a on going placement Charlotte really went above and beyond her duties to secure me the right placement she has such calm and caring personality eternally great full to her and the rest of the protocol staff’s at the Kingston office they are always so thoughtful polite and supportive to you has a fellow staff member i highly recommend protocol Education as an employer and Charlotte who has continued to support me in my placement making sure I have no concerns or worries whatsoever thank Charlotte and rest of the protocol team for your outstanding continual support.

February 10, 2026
Unprompted review
Rated 4 out of 5 stars

I have only just started working with…

I have only just started working with them, but my experience with them as a company has been excellent, I cannot sing Alex's praises enough although I haven't found my placement yet I know Alex will go above and beyond to make sure I have a placement where I am happy, Elena also was so lovely to talk too, with sign up being easy and straight forward, the normal tech issues which are sorted promptly, overall my experience has been good and very pleasant.

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

I'm extremely thankful to Kartavi…

I'm extremely grateful to Kartavi Choksi from Protocol Education for her exceptional support and guidance throughout my registration process. She was instrumental in helping me complete my file. Her dedication, expertise, and prompt communication made the entire process seamless. I highly recommend Kartavi and Protocol Education for their professionalism and commitment to supporting aspiring educators. Thank you, Kartavi, for your invaluable assistance!

January 13, 2026
Unprompted review
Rated 1 out of 5 stars

Protocol education - very bad company

I registered with this company june last year, i have 5 years experience working in the classroom, this company staff are very incompetent, i called them and they say nothing is in my experience, how incompetent are protocol education staff, a candidate with 5 years experience, there staff are lackluster,

Anyone save yourself from incompetent staff and don't sign, there are better recruitment agencies out there

Terrible company

June 6, 2025
Unprompted review
Rated 5 out of 5 stars

Rajinder has been a great help, getting good work and good rates.

Rajinder is my agent for Protocol and he has been insanely effective. There hasn't been much work for teachers recently, but he's been able to find cover work for me that allows me to teach Drama, even though its only temporary, it still allows me to teach my subject and gain experience within it. He's also been able to negotiate better rates for me and is an absolute legend for doing so. He's done a lot for me in times where Drama Teacher roles are barren, and it's allowed me to stay in education and keep food on the table. 10/10.

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Protocol - registration process

Charlotte at Protocol was really pro-active in getting me registered for work. She was really helpful with the queries I had and responded quickly. I am now looking forward to working with them.

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

Working with Rajinder Chhokar has been amazing!

I have been with Protocol Education since November 2023 and I haven’t worked with anyone like Rajinder Chhokar. Apart from him being respectful and welcoming which makes it so easy to work with him, he loves doing his job and it shows. He listened to what I wanted and my preference and followed that along, I am now working in a secondary with a lovely team and doing something I love doing. Without Rajinder I don’t think that would have been possible.

July 14, 2025
Unprompted review
Rated 1 out of 5 stars

I am writing another review as I feel…

I am writing another review as I feel that this company is not serious..I would not recommend that anyone who is qualified should register with them my experience with them has been disappointing.. please avoid these clowns.

November 12, 2025
Unprompted review
Protocol Education logo

Reply from Protocol Education

Thank you for taking the time to leave a review — we really appreciate your feedback. Please don’t hesitate to contact me directly at daisy.anderson@supportingeducation.com with more details about the issues you experienced, and I’ll do my best to assist you

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