Proton Mail Reviews 

REPOST - This was officially taken down by TrustPilot's horrible AI moderation and there's a possibility this may be taken down as well. As my concern of Proton is genuine and I do not want other people suffer the same faith as me, I think it's important to let our voices be heard. TrustPilot relying on AI to go through reviews now is definitely a slippery slope. I was literally asked to provide proof... proof of my deleted mail accounts from Proton. Yeah... How exactly would anyone do that? I'm all ears.

My original review from May 16th, 2026:

Absolutely horrible service.

Was recommended this as it was supposed to be secure and it would keep your things save.

I made several accounts. I didn't check on them for years as they were for other services. I recently checked on them, and sure enough proton deleted all of the mails.

Two more recent acccounts I had made weren't deleted, but proton had deleted every single mail in them "to keep them safe". What a horrible disgusting service.

If I had known what I was going into with Proton Mail so I had stayed away. I do not want to touch Proton Mail with a fire poker, and would recommend anyone even slightly considerating proton as an option to also think twice.

I think the icing on the cake was Proton support recommended to use paid subscription services to keep the account active. You know who also keeps your account active and for free permanently? Yahoo, for free. FREE.

It's just disgusting when companies tries to squeeze money out of consumers by providing a less than medicore service.

The ZenDesk and user support are pretty useless. Polite and professional but no cigar in terms of fixing “ze bugs.” I have been writing to them for nearly two years about log in problems. After having described the problem in detail, sent screen shots and videos (more than one because they don’t keep the help desk logs and you keep getting new/different ZenDesk officers) they have arrived at the conclusion that the problem is not me and to try a bunch of things (like turn my proton VPN off, do not clear my cookies when I turn off my computer, and to try a different browser to Brave, even though they list Brave as a secure browser they recommend – all of which go against good security practices; strange advice from an organization that is supposed to champion security and privacy – AND, even after I did, and continue to do, all those things) the problems remain. The polite bottom line from Proton is (I para-phrase) to “suck it up cupcake”. My main concern is that eventually I won’t be able to log in at all. These are all paid accounts. So, do you think that they ever offered a refund or a discount? I once asked for one and was told that I could change email service. Quite offensive I thought. They know full well what a pain in the sphincter that is as maintaining access to old and sensitive emails is quite important. I explained that I did not want to change but felt I was owned some compensation. They responded with some extra free memory (whipeeee). Rather than be held prisoner to their faulty service, I found an alternative that I have been testing. It is Tuta email. Quite similar to Proton but without "ze bugs" (so far) and without having to take actions that lower my security standards to try to accommodate their bugs, actions which anyway have not worked. I have just now once again asked the ZenDesk for reimbursement for the faulty service that they have acknowledged. If I am told "stiff-brown-stuff" again, I will start the slow and painful migration to Tuta. If you have not signed up with Proton yet, think twice my friends.

HI, one of my friend suggest me this proton email service and i started with free version of this service. i used it to send many firms by inviting them cooperation but their security system found my emails as scammer and fraud, i try to contact them and offered them that I am to be honest and ready to give access them check and assess my messages to potential partners. but proton team deleted or blocked fully. this was very bad and horrible experience for me that i have ever seen. yeah I am sure that they should ensure for the messages not to be sent by lier. so i said them to check all my messages , but the result is nothing. what kind of service is this. i will not recommend to use from this service.

We need a proton with all of the insecure options out there. But I will say, they need to try much harder on the customer service front. We tried to use meet as well and it’s just too inconsistent performance.
The last straw for me was it took four or five days to respond to a Support email, and even though I gave them all the information they needed they asked for more information, which was obviously a slow play. I complained, they apologized and then asked for a screen grab of the words I had already copied in there for them. I told them to close the case and I’m leaving.
The customer support deserves a one star, but the software itself is pretty nice to use in general when it works, which is the only reason I gave them 2

Appalling customer service. They literally do not care for their customers whatsoever. Patronising, insulting, unknowledgeable staff.
Save your stress levels and spend your money elsewhere!

Update 25.09.26.
You have my name, find the tickets yourself. Or maybe look in the 'Open' ticket queue as a starter for 10!!!

customer service is horrible. no one to speak with, all done electronically and takes day(s) to get a reply which is typically a bunch of lip service. i just lost all of the mail in my inbox while i was watching the screen. i had my phone in one hand a pen in the other hand while i was taking down an address. while i was looking at my screen, my inbox went blank with some kind of stupid message saying it looked like i was done. checked my archive, it was empty. checked my trash and none of the disappeared messages were in trash. messages just vaped

Deletes account after 12 months of inactivity? Not acceptable.

Your going for the ride of your life if you want to terminate the service. I really don't know how Apple got involve but it did. I am been charged every month $5.99 and it wont stop even dough I cancelled the service because it was not working for me it crash to much sometimes I could not find the important emails. My bank did not accept the email.So I have been trying for the last 5 months to stop this problem and they will not stop charging. Apple saids they have no charges to show but yet it appears on my bank statement. As much as I try to take out the proton email from my contacts it will not go away. fishi

Absolutely unacceptable experience. Proton deleted my inactive email account, which was linked to my Binance account, and this put me at real risk of losing access to financial assets. What makes it worse is that after I explained the seriousness of the situation, Proton showed no meaningful willingness to help, restore the address, or offer any practical solution. Their policy may be written in the terms, but the real-world consequences can be severe. I would not trust Proton again with an email address connected to anything financially important.

I've had a proton account for quite some time, I started using it as a gmail alternative a few years ago. After a while, decided to sign up for a paid account for a bigger mailbox, more features, and VPN.
First of all, their VPN is hot garbage.
The mail app is...fine. It hasn't changed or improved in the years since I've first joined.

Previously, they notified before renewal dates so you had a chance to cancel, downgrade or upgrade. This year, nothing. I don't like this sort of sneaky business practice and had thought Proton were the antithesis of it. I canceled, emailed to complain and requested a refund. Then...No reply for several days. Finally some stock message and a request if I wanted to cancel and downgrade. Yes, I say. Silence again. No message or sign of movement at all. I conclude this is a waste of time, dispute the charge via PayPal, and chalk it up to poor service. But no, now they have locked even my free account access until I remove the chargeback.
Okay, I say, this is annoying but I will remove it. Then...guess what? Silence!

I'm not sure how such a poor product can also have such poor service and still somehow survive. They've been trying to push their god-awful related apps for the last year or so, probably not enough people are stupid enough to pay for them, so here we are.

Absolutely love it. Now it was time to get rid of gmail, so i chose Proton Mail. It works, is reliable and is not expensive. I will keep my subscription.

Stay away and save your money. I have paid until May 2027, Proton denied and have now closed my email storage. NEVER EVER PROTON AGAIN.

Protonmail is full of spooks to have a permanent access to account owners' mailboxes. I started to get the following error whenever I tried to sign off for over a month now and no one pays any attention:
"421 Misdirected Request - Request sent to a non-authoritative server."

!!! THIS IS A CRIMINAL ACT AND A CYBER CRIME !!!

Protonmail is supposed to be highly secure as it boasts about its cyber security and that is a big lie.

I would recommend it to NO ONE!

Great product when it works horrible customer service. Three outages in two weeks no access to email or storage or VPN and no explination. I had to search on reddit to find out what was happening with a service I paid for. I reached out to Proton to ask why no one felt the need to keep their customers informed and Elana N shared with me the exact reddit post response in email form. I asked why I had to reach out and Elana said she would be closing the conversation if I had not more questions. I then explained my question was why I'm paying for a product that doesn't work to a company that hopes I just won't notice to which Elana again said if there was nothing else she'd be closing the ticket so here I am. I moved to Proton to get away from google and so far I can say it is not google, as for if it is good at anything else it offers I would say no and that I hope Elana is an AI not a person because if she is then my god.

Extremely disappointed with Proton Mail. I signed up for the Proton Unlimited paid plan directly from their website, but the service did not fit my needs as the student discount isn't applicable in India. Since I was well within their 30-day money-back guarantee window, I requested a cancellation and full refund.It has been days, and I am stuck in an endless loop of waiting 48+ hours for a single response. The only communication I get is automated emails or agents asking stalling questions instead of processing the downgrade.

I currently have two open tickets regarding this exact issue: Ticket #5163252 and my latest form submission Ticket #5175609.For a company that charges premium prices for privacy, their customer convenience and support speed are absolutely terrible.

Free services like Gmail are delivering instantly while a paid tier here leaves you stranded. Process my refund and downgrade immediately.

I created an account.
I saved the details
The following day, I couldn’t access the account, even though I’d saved the details.
Forgot password, tried that, useless
Forgot username, tried that useless.
I gave up.

Unlimited plan claims to have Priority support. That is a lie. I have waited days on end for replies to basic support tickets.

Their calendar sucks. The VPN is slow. Multiple outages with little to no communication to users.

Use Tuta or Infomaniak instead. Paid plans are not worth the money with Proton.

I am very happy there is a good alternative to Gmail, but they have some points of improvement.
I have the problem that the size of my font often changes in an e-mail. This can lead to clear misunderstandings, as all of A SUDDEN THE FONT BECOMES BIGGER. I know it happends when I copy-paste things, but even though I try to undo the changing font-size (e.g. by erasing the font or pasting things with shift-contrl.-v) it keeps happening. In Gmail I never had this problem. Hopefully they can help me. (I already reported the bug, but haven't got a working response or fix yet)

Dear Proton Mail,
I note your response today to the review I posted three days ago. I now have to waste further time publicly clarifying that you did not provide me with any ticket. What I received was a cursory, generic reply claiming a commitment to “joint working,” while simultaneously stating that you are “unable to check each older inquiry.” This contradiction is unacceptable, and your request that I “ask again” merely confirms that no meaningful review of my original issue has taken place.

My email account was deleted. All of my emails gone. No prior warning.

Absolutely unforgivable and the worst possible thing that could happen.

I will NEVER recommend Proton to anyone and will actively dissuade people from using the services.

Edit: What use is sending reminder emails *TO THE EMAIL ACCOUNT THAT IS NOT BEING SIGNED INTO*