Proton Mail Reviews 

I was logged out of my account automatically, at least I didn't log out. couldn't recall exact password so recreated one and eventually gained access to my account to discover that ALL my data has now been encrypted and is inaccessible through absolutely no fault of mine.

I AM CURRENTLY UNDERGOING TREATMENT FOR CANCER there is vital MEDICAL data held in my account which is inaccessible and customer service just sends me an spurious email. I absolutely need access to this medical data. I phoned Switzerland and calls were not taken. I have requested that they phone me to assist and guide me to a successful recovery of my data. So let's see if they do.

It is contrary to GDPR legislation to prevent access to personal data held on a platform. I deem that my rights under GDPR are currently being breached.

PROTON have 72 hours to correct this situation, or I shall file a formal complaint with the Data Protection Commissioners office. Further civil action may also be considered. I have afforded Proton a chance, so if they are smart they will act to resolve the matter with extreme speed.

Avoid it like the plague!

The setup for my small business
Account simply stopped 1/3 through, leaving me to patch it together on my own over three(!) days. And even though it all eventually set up correctly, my emails to any corporation running outlook( basically 80 percent of the US) go unread - as Microsoft stops them before delivery and just blows them up. There’s no failure notice to me; And there’s no email anywhere to the recipient…not in spam, junk or in their regular inbox.

Support is clunky…all by email…and after 3-5 days they haven’t answered any question and haven’t solved the major issue. They do ask a bazillion questions, though.

It’s an absolute nightmare for anyone looking for a simple email system.
Avoid it like the plague.

They suspended my account using an automated system. I have tried appealing through every available channel—sending emails to two different support addresses and opening a formal ticket—yet it has been 1 week with 1 automated response and no access to my Email account. This level of service is absolutely unacceptable. request (5404866)

You blocked my email account for no reason, just because you felt like it. All my important information was in there, please restore my email account!!!! everlylittle1989

I chose your service based on my friends' recommendations, and this is the treatment I get in return!

Service never provided after credit card billing. Only Ai chat bots that don't provide any help in activating service.

They close my customer's account without any reason

For some obscure reasons my unlimited account was deleted, and even if I cannot exclude it was because of a password leak, still, when asked, I wasn't given any details of how did it happen, plus fixing took a week, and actually it didn't fix, because 1) they downgraded my account, i.e. no way to recovery it, 2) still login doesn't work, saying my email doesn't exist.

Was thinking about getting a paying customer. Did all the work to switch to proton services: Mail, Pass, Auth. But with this recent information about their AI strategy and that employees have to fear to even point issues out they see, i will move to different services again.

As another user rightfully points out, Proton did a rug-pull on their customers. Being a long time paid subscriber of proton services, I am now very worried. I cannot thrust them if their products are anything but what they are advertised as. There are red flags bigger than Sagittarius A everywhere:
-Code written by AI
-Last privacy audit 2022
-CEO and leadership is acting like dictators
-Focusing on cloud services (no security or privacy focused individual or company store their data in the cloud -this is contradiction by default!)
-No native Linux support for their "apps"

From being a company focusing on secure and privacy focused services/products, they are now at early google beta stage. Collaborative documents and spreadsheets, cloud storage...wtf?? No one in their right minds store sensitive or private documents in the cloud! Unless they shift focus and sack the incompetent management, Proton will surely be afk in short time! Time to change vpn and e-mail services!!!

Edit: And please, for the love of god, delete the damn chatbot, AI chat as support have never helped anyone!

I really thought these guys were the ethical tech company, and I have been a paid user for a year now. But it has been disclosed that the facade of delivering top-tier privacy and security was all just marketing. Their CEO is promoting pushing out AI slop, making it a more risky service to hand all of your data to, not to mention the fact that this culture is an extremely toxic work enviroment for the employees. This all makes it an extremely unethical company to financially support. As a result i unfortunately have to withdraw my payments and find another provider to use. Andy Yen I know that you truly don't care, but I just hope you know that that is excactly what will be Protons downfall.

I got really upset when it was disclosed how the CEO is running the company like a dictator, harrassing the employees. Basically tossing all modern management practice out the window and violating basic ethical standards an ILO conventions! On top of that they use AI for coding and aims to have no human review of the code. This severly reduce security fundamentally. AI code should NEVER be trusted. Todays models are inept, they generate a lot of errors. Any ai generated code must be thoroughly audited and tested, by an engineer. If the engineer does not understand the code, it must be scrapped. The most alarming part is the major logicals flaws AI generates, IF the technical solution works, it is far from robust. Run, far away if you are concerned with security and privacy!

 OK I want to cautiously update my previous review of saying not to order this email, this has taken time with proton e mail, but it appears that I’m beginning to see results in getting credits back to my account, I say cautiously though because that remains to be seen before I’m convinced it was very difficult to get a hold of them, but I cautiously update my review today on October 30, 2026, Jan Saffire

Apparently it's a crime to create multiple email accounts even if you're not doing any crime with it, got locked out, only use the account so I can have a separate chatgpt subscription there to separate work and personal use ones and now I can't even log in as I rely on one time codes to come to email, making my expensive plan to be useless since I can't even log in. If Proton wishes to change my mind about the review, feel free to check the ticket - 5381742

Title: Poor Customer Support – Even for Paying Customers

In my experience, Proton Mail is one of the most disappointing email services when it comes to customer support and privacy expectations.

The biggest problem is customer service. Even if you pay for a plan, getting help with a problem can be extremely frustrating. You may receive only one reply per day, and the response is often not helpful enough to solve the issue. At this rate, even a small problem can take weeks or months to resolve, and it can feel like it might take a year.

Paying customers deserve proper support, timely responses, and practical solutions—not endless waiting and unhelpful replies.

I also have concerns about whether the privacy protections meet my expectations as a customer.

My advice: Think carefully before choosing Proton Mail. If you value reliable customer support and expect your problems to be resolved quickly, you may want to consider other email providers. I would not recommend Proton Mail based on my experience.

Good product. Pricing scheme and breakpoints for rewards are a bit frustrating.

cancelled my subscription without motive, then the unused money wasn't refunded and instead they gave me credits. which are worth 0 only for their terrible services

> Make new mail accounts
> Get banned in few days for "suspicious activity" (?)
> Opening a support ticket to unblock my emails
> "Due to the high load of tickets, we are unable to check each older inquiry"

Amazing service. Imagine if this were a work mail. Three days have already passed without any actual assistance, just automated responses.

I hope anyone reading this review thinks not twice, but at least ten times before deciding to switch to Proton Mail.

STILL TODAY I AM USING PROTON MAIL EVERYTHING WORKS FINE. KEEP US SAFE WITH PROTON . IT'S BEEN MONTHS I'VE BEEN USING IT DON'T REMEMBER EXACTLY THE DATE. I AM VERY HAPPY, VERY SAD THAT PEOPLE AREN'T HAPPY BECAUSE SOME ISSUES MAYBE OCCUER BUT HEY : KEEP DOING THE GOOD WORKING MAINTAINED US SAFE. GMAIL FOR ME IS KINDA OFF BECAUSE SEEMS SO UNSAFE. JUST WANT ALL IMPORTANT DOCUMENTS SAFE, ETC,.... . I AM LOOKING FORWARD FOR WHAT IS COMING NEXT. THANKS

Proton is a "hit-and-run" company.
I paid them 500 euro and am not able to use the service. This company gives you ZERO customer service! It is just fancy advertising, and once you are dumb enough to believe thier babblinig, and pay, you will NOT get any help.
I have tried to contact numerous times and NOTHING! They just syphon your money!