Hello Bryan, we are sorry to hear that you are not happy with the service you received. Upon review of this situation here is some detailed information I can share with you:
- Your account was never deleted nor was it closed at the time we were undergoing critical maintenance but had disabled client login momentarily hence you were not able to login.
- The CEO's age isn't 16, and the CEO has NEVER mentioned his age to anyone which includes you, which henceforth is a false claim. We also checked with Team members and understood that none of them had mentioned anything of this sort to you. But we actually went ahead and investigated further into this matter and found that you got this age of the CEO from his Roblox Profile at https://www.roblox.com/users/168559292/profile which was indeed his profile but was a game he used to a very long time ago.
- As discussed by our Abuse team in the ticket you had opened, your service was suspended initially and later terminated due to violation of our Terms of Service, the first violation committed by you was by creating 3 different accounts with different IP's and different Billing Information which was flagged by our Fraud Department. The second violation of the Terms of Service committed by you was by providing inaccurate/fake information for your Billing Account which is not acceptable, as stated in our Terms of Service 'we require you are required to provide true, accurate, current and complete information about yourself as prompted by the Service's registration form (the "Registration Data")'.
Moreover if you wish to wish to get your service activated again please send us a copy of any of your Valid Legal Document or Identification Card which will be processed by our Fraud Department and on the basis of their decision your service status will be changed.
- The claim that the CEO made saying he had a backup was true, I have good faith and with the reasonable belief and certify that the information contained in the notification is both true and accurate. And the reason you were able to create an account with the same information was because your account had still not be fully restored on our CMR as we were undergoing scheduled maintenance at that point of time, but was fully restored. In fact your account still exists on our CMR system but is disabled due to you violating our Terms of Service.
- We have utmost respect for privacy and hence we also do have a Privacy Policy in place.
- Upon detailed investigation of your account it was found that the information you provided was incorrect, and hence I suggested you to submit any legal documentation or Identification Card that verifies the details that you input on our Billing System was correct and we will be more than happy to restore your services.
Update as per Customer's Updated review:
- You are making false claims by saying that you had only two accounts, as there were actually three accounts that were created and we have a screenshot of yourself confessing you had 3 accounts on our Billing Website which clearly violates our Terms of Service as you see in the below screenshot.
https://paste.pics/5e1d71079dd78e9c48e4f37de5c76ef6
And in the case you wanted to check why your password was not resetting you should have contacted the Support Team and not gone ahead and created another account, because the Terms of Service stating that 'we require you are required to provide true, accurate, current and complete information about yourself as prompted by the Service's registration form (the "Registration Data")' holds valid even in this situation.
- As for your claim regarding the critical maintenance schedule, we had clearly mentioned the Timing as well as date clearly which makes your claim false yet again.
https://paste.pics/16a768e210b3798ac1e7608c84b1ce5a
- Yes, you cannot more than 1 account with the same email. But you can indeed create multiple email accounts and using those Email accounts register multiple accounts, hence we are in no way contradicting our self. Regrading the invoice for your transaction, when you were a Support Team Member, you merged two of your invoices into one and when the CEO said that they are not to be merged and the changes had to be reverted back, you weren't able to do so and hence you YOURSELF deleted the invoice which made it void, after which you were demoted from your position due to the havoc you had created.
- We were not willing to refund your order as you had already elapsed 5 days of service and as per our Refund Policy we only make refunds if a request is made within 5 days of service with a genuine reason which was not the situation in this case. I have already mentioned how you can get your services re-activated in this message as well in the last ticket opened by you. We also cannot tell you the last 4 digits of your card number as we don't use our own payment gateway but instead use Paypal due to the hassles involved in maintaining our own gateway.
To conclude, we have already put up a full log of events in this incident at FraudRecord.com and have associated it with your name, email, mobile number with other necessary information so that when you move on to other hosting providers they are aware of everything you have done. We have also maintained multiple copies of various logs from this event in the case we are required to produce the logs in the court of law.
You have also lately been engaging a lot of Illegal Activity that against Proton Servers Host such as trying to evade ban on our Discord Server, leaving multiple fake reviews on our Trustpilot page which breaches their Community Guidelines, sent a massive number of spam to multiple email addresses of our domain. You have even attempted to DDoS which momentarily took our website down and have multiple screenshots to prove this claim which include the review you left on our Trustpilot page by using a different account during the timeframe of this DDoS attack as well the threatening messages you sent to me in Direct Message as well as a community Discord Server to take our website down. We have already reported this incident too to our Datacenter and Law Enforcement Agencies by including a detailed summary of this incident all the details we were able to find about you at https://www.whitepages.com/name/Bryan-Lowman/Phelps-KY/1aiuabjh for them to take legal action against you under the Computer Fraud and Abuse Act.
Update as per User's Response:
You did have access modify, add or delete invoices when you were a team member and we have logs of you deleting your own invoice and will produce it in the court of law appropriately.
> Fraudreport.com is fake.
It isn't Fraudreport.com it is Fraudrecord.com
> Never ddos'ed anything. You have no proof it was me.
You can't presume things such as us not having proof of you doing it, the fact is that we do.
> Never messaged you for months and also only left one trustpilot review.
It just seems very suspicious to us that just after launched the DDoS attack these fake reviews written by you started coming in, moreover we have limited number of customers and we haven't had anyone who was disappointed by our services except you.
> Those accounts were discord accounts not PROTONSERVERSHOST accounts which makes your claim again... FALSE!
As stated by us earlier, we already do have proof of you creating multiple Accounts on our website and have produced it to the appropriate authorities, there is absolutely no point in lying. Also you mentioning "Those accounts were discord accounts" helps us prove a few more things, thanks for adding that bit.
> EVERYTHING you say is contradicting and false.
We firmly believe that nothing we have stated in this review is contradicting and/or false. We cannot do much if you think so. In fact it is you who is contradicting to most of your statements here.
> You see guys that’s why I haven’t been arrested or charged because PROTON SERVERS IS a liar.
We have faith in the Legal Enforcement Authorities and believe that the truth will stand.
> You didn’t even report me I already had an account and made a query and there was none.
Don't know which website/location you are referring to but, but its probably you not being able to find it. Anyway, we have already put up our experience with certain logs attached with it on appropriate websites which is noticed by a lot of other hosting businesses to prevent fraudulent experiences with customers such as you so that they don't have to go through such an experience with their customers.
Thanks for wishing us luck, appreciate it.
> You won’t get anywhere this
Don't worry you will see.
> you obviously had customers who didn’t like it
Fact is that we don't and currently you are the only one who doesn't like it. Moreover it isn't 'obvious' as you don't have any insight of our customer's experience.
> this review will stay up
Not a problem, we welcome both positive and negative reviews and always take them back to our team and work on making them better. We report reviews ONLY in the cases where we believe that a review breaches Trustpilot's Policies.
> You just think you’re in the right, but you’re not.
Absolutely not, as I mentioned in another response both me and my team and are willing to accept mistakes / take back reviews and work on improving them.
