Protronica Ltd Reviews 112

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I bought a glow in the dark iPad cover from Poltronica, the online process was very straightforward, the price and delivery cost very reasonable. Acknowledgement of the order was received straight a... See more

Rated 5 out of 5 stars

Does what it says on the tin. Smooth ordering system. Arrived speedily. Fits iPad perfectly. Looks great on iPad. Very happy with purchase. I would have liked more information on site to hel... See more

Rated 5 out of 5 stars

First time I've purchased a product from Protronica Ltd, the Back Cover for the iPad 2 is perfect, high quality, durable, looks good too. Customer service was great, product went in post that evening... See more

Rated 5 out of 5 stars

I was looking for a product called hyperjuice external batteries. Before I bumped into Protronica, I was not sure this is the correct product for my needs. Called them and service was extremely g... See more

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4.7

Excellent

TrustScore 4.5 out of 5

112 reviews

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Rated 5 out of 5 stars

Perfect customer support

I was having issues getting a hold of the right hardware I needed for a trip and while Protronica had the same supply issue as other suppliers, they quickly emailed to let me know and provided several solutions - all achievable by the following day. The items were delivered in time and the trip was a success. Thanks!

May 16, 2013
Unprompted review
Rated 5 out of 5 stars

Tip Top Kit & First Class Advice

I looked around the internet to find a portable battery charger for my various pieces of Apple kit and happened on Protronica's site along my travels.

I found their site very professional, but I did need a little further chat, to be sure I was choosing the right equipment

With that in mind, I gave them a buzz and spoke with Rob Garner, the owner of the company. He advised me that I needed one small extra item (that I would have forgotten to buy and that was vital to the ensemble) to ensure I had everything I had needed.

When it all arrived (promptly and as promised) I pinged him a brief email to ask one question and he immediately replied with a full and helpful answer.

Really good quality kit. Very efficient service. Extremely helpful people.

I can highly recommend them.

April 14, 2013
Unprompted review
Rated 5 out of 5 stars

Cannot be more helpful

Bought a MPB 60 which is awesome.
Good communication and very helpful people at Protonica.
The delivery was late only because the courier could not find my house but received infos and immense support even during weekend and after hours from Protonica .
So I will be using their services again when needed because I know that they care.

March 12, 2013
Unprompted review
Rated 5 out of 5 stars

Reliable and brilliant service

I was happy and buoyed with the prompt service even after I cancelled my order .
Was treated with much courtesy and will do business again

March 11, 2013
Unprompted review
Protronica Ltd logo

Reply from Protronica Ltd

Thanks for the very nice comments and we hope we have what you are looking for next time.

Rob Garner
Protronica

Rated 1 out of 5 stars

VERY BAD CUSTOMER SERVICE

the review is based not on the product but on the way you have managed your after sale customer service. I ordered a back cover and it was a mistake as i wanted to order the full cover for my new IPAD. i wrote to protronica couple of times bu hadnt received a reply till date.
overall the product is fine and would recommend to buythe same product on EBAY OR AMAZON which is much cheaper.

March 4, 2013
Unprompted review
Protronica Ltd logo

Reply from Protronica Ltd

We have to put our hands up to this one - We completely failed in our customer service.

The contact messages sent to us on Thursday afternoon and evening were seen by us and we attempted to reply on Friday morning from outside the office on a mobile device – a technology that has worked so well for us in the past that we almost don’t notice using it.

However, unfortunately in this case the reply did not send correctly. This is a very rare occurrence and we think we understand the reasons behind this particular incidence. We are working to improve our notification system to prevent future occurrences of the issue.

In the circumstances we would like to offer the HyperShield with our compliments and have fully refunded the order.

Rob Garner
Protronica

Rated 5 out of 5 stars

Outstanding

I needed a lot of advice to ensure that the product would meet my varied needs. Rob couldn't have been more helpful. Would definitely go back.

February 26, 2013
Unprompted review
Rated 5 out of 5 stars

An excellent service which can not be better.

On Saturday I bought a water filter for my new Krups Coffee machine. It arrived in record time on Tuesday. It was expertly packed, and is now fully functional. I was amazed at the efficiency and promptness of this company. I would certainly recommend them to all.

September 26, 2012
Unprompted review
Protronica Ltd logo

Reply from Protronica Ltd

We supplied a Clear HyperShield - hope we did as well as the coffee filter guys !
Good to know that good service is out there - we will keep pushing to match the best.

Rated 2 out of 5 stars

HYPERJUICE external power MBP-150

I have recently purchased A HyperJuice external power MBP-150 for my Mac book pro 17". I did this so I am able to work in Parallels Desktop in AutoCad. I do not have any other applications open nor am I connected to internet ect. Having done the research on your site and some blogs I figured the if you say over 20 hrs of power then I can expect AT LEAST half of that...After two days of trials I can only 6 hrs of power out of the battery which is not sufficient to do the job that I paid 400+ euros for.
Is this a faulty battery? What can be done to rectify this problem that my work depends on?

Thank-you

James Helmer

September 19, 2012
Unprompted review
Protronica Ltd logo

Reply from Protronica Ltd

Hi James,

Working out how long you should get from a battery is very dependent on what is happening with the computer.

The figures quoted in hours by Sanho, the manufacturer of the HyperJuice are based upon the running time in hours claimed by Apple for the model of computer you have. We think that this is perhaps not the best basis for calculating what is likely to happen in real circumstances.

Probably the best method of calculating run time is to use the size of the external battery in comparison to the size of the internal battery, in the case of the MBP-150 this is approximately 1.6 time the battery in the 17 inch MacBook. So whatever hours you get from the MacBook battery on its own, you can expect to get an additional 1.6 times this number of hours.

From your comments it is unclear if you are getting an additional 6 hours from the HyperJuice battery or if a fully charged MacBook and HyperJuice is giving a total of 6 hours. However, we can say that the figures you have given would imply that the MacBook on its own internal battery should run for somewhere between 2 ¾ hours and 3 ¾ hours running the tasks as described.

If the MacBook internal battery does provide the above times then everything is as we would expect it to be. If the MacBook alone provides significantly longer running time, then we have to suspect an issue that would require further investigation, one we would be happy to assist with so that we can understand what is happening and come to a resolution that everyone is happy with.

We have sent by email a suggested trial that should help clarify what is happening and we are looking forward to hearing the results.

Best Regards

Rob Garner
Protronica Ltd

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