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An up and coming neighbourhood
Denmark
1.9
14 reviews
Hasn’t replied to negative reviews
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There is no Wifi in the common area and the snack automat in there is very noisy. Every thing else is perfect! :)
Reply from Provstehuset
Hi David,
Thank you very much for your review.
Actually, we do have free WiFi in the common area. Please just send me an email if you need help to set it up :)
Best regards
Caroline, H5 Housing
Absolutely overpriced, loud and in part condescending management
Reply from Provstehuset
Hello,
I’m sorry to hear that you find the apartment overpriced. We strongly believe that the rent is competitive in comparison to similar apartments in the area. I do agree that it is expensive to live in Copenhagen though.
Also, I’m really sorry to hear that you find us in the administration condescending. We really try to be responsive, helpful and down-to-earth.
I do not recognise or recall any situation with you, where this was the case. I would be happy, if you would like to share your experiences with us directly, so we have a chance to learn and improve.
Thanks for your review of Provstehuset.
Best regards
Caroline, H5 Housing
It is a very decent place to leave. Nice terraza and friendly environment.
It would be good to make clear that on top of the rent we pay utilities, only part of it is included, in my case is 500 dkk for heating water bill. I pay another 350 for electricity direct to the company. Also 300 dkk on wi fi . so it is around 1200 dkk on top of the rent.
I would also like to know more about what happens with wear and tear of the laminar floor and kitchen. We are extremly careful but still has little scratches, I hope we are not left without all of our deposit at departure.
Finally, new apartments come without light fittings, curtains rails and shower curtain fittings. I have spent 3000 dkk on material and a elctrician to put one in the bedroom, another in the living room, and the shower curtain.
In my opinion there is not enough space on the comunal freezer, since the apartments are not provided with a freezer only a fridge. Freezer was out of order at lest twice, we lost our food.
There is only one comunal oven, again the apartments have no oven, therefore you have to plan very well when you want to use it since it gets busy at weekends.
Ahh we also pay for laundry 15 dkk per go and the tumble drier is broken sommetimes.
Reply from Provstehuset
Hi Carla,
Thank you for your review of Provstehuset.
We are always very up front about the rent etc., when we announce our vacant apartments. Everything is stated in the contract, so there can’t be any doubt about the terms.
We estimate the cost of renovating a small apartment to be around 5.000 DKK. You can expect around 10.000 as yours is a double room. Of course, in the end it will depend on the condition the apartment is left in.
You are right that the apartment comes unfurnished and therefore without curtain rails etc.
We have made some rules for the freezer, which should make it possible for everyone to get enough space. You can throw away non-labelled food or if it is more than one month old.
If this does not help the situation, I will like to hear from you again, then we will try our best to find a solution.
We have never been informed about problems with having only one oven. Today we have ordered a new oven so very soon there will be two ovens in the communal kitchen.
It is written in the contract that you must pay for the use of the laundry facilities. In the beginning it was free of charge, but the old machines were not able to cope with the intense use over time. Nortec has installed new machines and they charge you directly and have the full responsibility for the machines. We chose Nortec as it was the cheapest option for our tenants and both the machines and system is built to be used intensively.
Best regards
Caroline, H5 Housing
It is expensive, but they dont scam you contract is fair and they follow the law. It did what it was supposed to do: provide me with living space for myself, rooms are as advertised, administration is ok.
Reply from Provstehuset
Hello,
Thank you for your positive feedback.
We know it’s expensive to live in an apartment in Copenhagen, but we really hope that the apartment, common areas, free gym etc. make up for the high price.
We hope you will enjoy the rest of your time in Provstehuset.
Best regards
Caroline, H5 Housing A/S
Within this review I participate in a lottery for some tickets, but to be honest I am not writing because of that.
I am writing because I am happy to live here. I like my flat and the area of Copenhagen. Of course the rent is high and in periods can be difficult to pay, but that is the situation in CPH these years. You are responsible for maintenance of the basic things in your own apartment, but that is not uncommon either.
I love the rooftop terrace! Love that there is a free gym, even though it is old equipment, it works!
What could be better?
The cleaning if the common areas could be twice a week, and not just once.
When equipment break in the gym, it could be replaced quicker.
Smoking on and inside Prostehuset could be observed more or tried prevented more.
Overall the apartments and the administration is very good!
Reply from Provstehuset
Hello M. Bak,
Thanks a lot for your positive feedback.
You are completely right, it is expensive to live in Copenhagen, we believe that our apartments are priced competitively in accordance to the current market situation, so in that way it’s not more expensive here than other places. I’m glad that this is your experience as well.
We just changed to a new cleaning company and they already seem to be much better than the previous company.
It’s correct that it took some time to change the broken treadmill. We will try to improve the process in the future. Regarding smoking, we really try, but it’s very difficult to know who smokes. If you notice anyone smoking, please let us know, this will make it much easier for us to act on tenants smoking within the building.
I’m really glad to hear that you overall like to be a tenant in Provstehuset.
Best regards
Caroline
I have been living in Provstehuset for more than one year now.
Here few points about my experience in this place so far:
PROS:
- The place I was given was clean, and fully renovated. The estimated cost of renovation after moving out is high but clearly stated in your contract. In exchange, when you move in, you should expect to find your room as new.
- I really like that the building is well insulated. Last year, I barely needed to switch on the heating in winter, as my apartment was always warm.
- Here I pay less compared to what I used to pay for my previous one-room apartment. Also, every year, they ricalculate your water-heat consumption and so far I have only got money back, possibly because I almost do not need to use the heating.
- I think that the rooms are well insulated against the noise. Sometimes people have parties in the basement and, unless they turn on the music at "disco" volume, I do not hear any sound. I also do not hear any sound from the street (I am in the ST floor). However, few times per year, somebody will throw a noisy party and in that case if your room is above the basement the basses will litterally make your floor tremble.
- The gym and laundry are nice and well equipped
CONS:
- The ventilation system is not great. If there are people smoking on the roof or cooking something smelly, then the smell will enter in your room, unless you are fast enough to close the ventilation system on time.
- The maintenance of the common kitchen and its equippment needs to be improved.
So, in summary, I have had a positive experience here. If you want a cozy new room for yourself, Provstehuset is a good choice.
Reply from Provstehuset
Hi Giulia,
First of all, thanks a lot for your positive and very constructive review.
The low heating bills is a result of our very new building. This means that the best arrangements have been made both insulation- and sound-wise.
The ventilation system is also made in the best possible way. Unfortunately, it is impossible not to smell things from other tenants, when you live this close. The best you can do is close the ventilation system, as you also mention yourself, and then open the door. I know it can be very inconvenient. Unfortunately, we do not have a better solution.
If you in the future have more ideas to make Provstehuset a better place to live, please don’t hesitate to contact me. It’s not possible to help with everything, but we will do our very best.
I hope that you will continue to enjoy living in Provstehuset.
Best regards
Caroline, KNH Gruppen A/S
My experience with Provstehuset:
Apartment:
If you are fine with staying in a fairly small room, I can recommend Provstehuset. The rooms are freshly renovated, look modern and so far, I had no problems with water/heater/electricity. However, the rooms are almost unfurnished which can be inconvenient if you are coming from abroad and/or are only staying for a couple of months. Also it would have been nice, if some sort of rack for curtains would have been pre-installed.
Facilities:
I really like that we have a roof terrace and a large common area. I also find the storage possibilities and bicycle stands in the basement useful. It could be nice if the kitchen in the common area was better equipped so you don't have to carry everything from your apartment to the basement when you cook there.
People:
I met some really nice people living here and we are having regular social events. Unfortunately, I also heard about some people’s laundry not being treated nicely and some nights parties can be noisy. I guess there are people of all kinds living here – like everywhere else.
Administration:
It is really convenient that the administration is located within the building in case of any issues. I can also report that my e-mails are answered quickly. However, sometimes it can take a while till things get fixed (e.g. washing machines, cleaning out of the freezer).
Overall, I enjoy staying at Provstehuset.
Reply from Provstehuset
Hello Wiebke,
I’m glad to hear that you overall enjoy living in Provstehuset. Also, we are very grateful for your constructive feedback.
Our apartments are unfurnished, but sometimes previous tenants sell their stuff, so now and then it will be possible to take over some furniture.
Also, it’s correct that there is no curtains rack in the apartments, but often it is also possible to take over a curtain rack from a previous tenant. If you don’t want to install curtain racks, then some of our tenants use matte window tint foil, which I can highly recommend.
Regarding facilities, it’s good to hear that you enjoy the roof top, the common area etc.
I know it’s a bit inconvenient for you tenants that the kitchen is not well equipped. The problem is that things disappear, and some tenants do not wash up after using the kitchen, which we unfortunately assume will be a bigger problem, if the things do not belong to anyone specific. I will keep it in mind though and maybe we could give it a try.
It’s nice that you are having fun with other tenants. I’m sure this will strengthen the experience of living in Provstehuset.
We really hoped that our tenants would find it convenient that the office is in the building. It’s nice that it is your experience as well.
I apologize for not always reacting that fast. For instance, it took us very long to get the laundry room fixed because we were missing something from a supplier. We always do our best to react fast, but sometimes it’s just not possible.
I hope you will enjoy the rest of your stay in Provstehuset.
Best regards
Caroline, KNH Gruppen A/S
Don't move here! The prices are insane for what you are getting! The rooms are small and the administration crooked. I had to pay over 5000kr for renovation when I moved out after a year. The thing is you are not even allowed to renovate anything yourself.... That is insane!!! Now they are trying to get better reviews on Trustpilot by buying them!!! I just got a mail that if you leave a review on Trustpilot you might win a cinema ticket for 2... F that! How about changing some of the stuff people complain about and stop using poor students like freaking ATM machines!!! So if you see some positive reviews don't believe it, bought and fake. The whole building and the whole company SUCKS!!!
Reply from Provstehuset
Hi interesstingdesign91,
I’m sorry to hear that you warn others about moving in to Provstehuset, as we believe we have a nice place to offer.
We keep the right to renovate the apartment, as we believe it will be more inconvenient for you, if we afterwards tell you that the work that has been done is not good enough.
This is written in the contract and there is nothing mysterious about that.
Also, we estimate the move out costs to be around 5.000 DKK. This is also something we are very upfront about.
Most of our tenants are viewing the apartment before moving in and also the size and price are written in the contract. If people think it’s too expensive, they are of course free to find another place to live.
We are trying to get a more realistic picture of Provstehuset and therefore we offer cinema tickets to one of you giving us a review – not necessarily a good one – just a review. Everybody who makes a review will participate the draw. The only requirement is that it’s possible for us to identify the person behind the review.
Our reviews are neither fake nor bought.
Best regards
Caroline, KNH Gruppen
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