Prowaist logo
Visit website

Prowaist Reviews 

177
•
TrustScore 2.5 out of 5

2.4

Shopping & Fashion
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I bought a cinch bodysuit for the first time as I had gained weight over the last 6 months and it was difficult to lose. I was going to a friend’s wedding and she used to be my PT. I’ve never b... See more

Rated 3 out of 5 stars

Awful customer service. Been trying to replace/refund an item they've received back since 4th April. Which they claim they haven't received - proof of delivery states otherwise. Poor service. Updat... See more

Rated 4 out of 5 stars

Our two returns were recently processed after a slight delay as the business was moving warehouse. My daughter was very pleased with the waist clincher she received. My e mails were replied to promptl... See more

Company replied

Rated 1 out of 5 stars

I made a purchase PR39449 on April 19 2024 but I still haven't received my item or any response from them or any update from their delivery service. It seems like something is amiss with this company... See more

Company details

  1. Shopping & Fashion

Information provided by various external sources

Feel strong and sexy in our high-quality collection of waist trainers and shapewear. Free delivery on all orders within the UK. Over 100000+ satisfied customers.

Contact info

2.4

Poor

TrustScore 2.5 out of 5

177 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.4

All reviews

(177)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

please be careful

Warning. Share

please be careful. Check the other reviews.

I couldn’t screenshot shot and put them here.

I’ve been waiting for an order. It seems this is sharp practice. There is no phone number. There’s only one email address. Although there is no responses. Three months waiting on an order. I have sent multiple emails. No respond.
The good reviews clearly to be made up. On the five stats reviews says very good. If there is no one to respond how would client receive an email to put a review. Please be aware. I’m going to report it to other relevant fraud investigators.

Also note all their five star reviews done next to each other on the same days almost. This is to push the one star reviews all the way down so people wouldn’t see them.

Please share

January 20, 2021
Unprompted review
Prowaist logo

Reply from Prowaist

Hi Paul,

We will not tolerate such fake claims. You have received your order on 12-12-2020 as the tracking number shows. Tracking no. 3205774170001EF11E6CB. Royal Mail.

Regards,
PROWAIST TEAM

Rated 1 out of 5 stars

SCAM-read the reviews in red!!

SCAM-I wish I read the reviews in red. They’ve all had the same experience as me and have even concluded it’s one man running the business and scamming people.

Just a warning guys, I too did thorough research on this company before ordering. I even used TrustPilot. My order has not arrived and I am way past the postage date. The worst thing is, the contact number is not ever answered. They have a “contact us” page on which I’ve sent messages- no response. They have a customer support email address to which I also received no response to any emails except one which said “we will check where your order is”- days went by, no response. They then have a live chat facility on their website which says “we reply immediately”, I tried a total of 6 times on this, at different times, a green online dot but no response whatsoever. I was a bit skeptical when they had a Instagram page which wasn’t very active, as opposed to other garment sites which regularly update their socials, but I let this slide. A mistake I guess. Next step will have to try to report to get my money back.

Further to their reply below:
Rest assured this is incorrect information. They first emailed me saying they will investigate into where my order has gone. If you check the reviews in red you will see that they have given the same replies to other customers. Then suddenly they said the item was not in stock, they had a drop down menu of 5 sizes in stock but are claiming they had only one size in stock- how can a website run like that? Furthermore why would they not have emailed me themselves that the item is not in stock. They waited for me to chase up the order 4 times, no contact number, no email response, no live chat response, nor a contact us page response. THE ONLY REASON they emailed me saying they have refunded me ( which i am yet to check has even come into my account) is because i chased them up for days, but the DAY AFTER i submitted this review, they began to communicate with me just to cover their tracks.

Don't fall for it

January 16, 2021
Unprompted review
Prowaist logo

Reply from Prowaist

Hi there,

We hope you understand we all are under pressure with the current pandemic situation and we'd love to hear some compassion from your side.

You have been fully refunded, you should also state that in your review. If we did not send the item on time we apologise, but you must tell you have been refunded.

We are a legit company following our policies. If you felt you were scammed we apologize, our aim is to satisfy our customers the best way possible.

Regards,
PROWAIST TEAM

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look