I go to Pro World for all my iron on transfer needs. They are friendly and professional and have a quick turnaround time. Their design team is always available to offer helpful advice and to adjust... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I can’t say enough great things about this company! They have truly been amazing to work with. Their customer service is fast, incredibly responsive, and always so helpful. Any time I’ve had an issu... See more
The staff at Pro World was great, as well as the products! We ordered some heat press materials from them a few years back and had no problems. It seems they change the heat press material for the bet... See more
I had the wrong item sent to me . When I called to discuss it, Angie was very helpful and accommodating . Customer service was excellent regarding my issue . Very pleased with the quick responses and... See more
Company details
About Pro World
Written by the company
Pro World is the premier source for any creative entrepreneur! Whether you are creating t-shirts, wall graphics or DIY projects, we have the products to get it done. Founded in 1974, Pro World is the world’s largest supplier of heat applied graphics and materials. Our product assortment consists of variations of vinyl, heat presses, custom transfers and art services. We continually strive to exceed your expectations with our knowledgeable and superior customer service, free shipping offers and an industry leading customer loyalty program.
Browse Products
Contact info
United States
- (888) 608-9080
- service@proworldinc.com
- proworldinc.com
4.4
Excellent
5K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We love the Siser Vinyl and it always…
We love the Siser Vinyl and it always ships promptly.
September 12, 2024
Excellent service
Excellent service, quick turn around and a great selection to choose from.
September 10, 2024
From Disappointed to Satisfied.
UPDATE: I received a callback a couple hours after my initial review. Anthony from tech answered all of my questions and soothed initial concerns. I’m going to go ahead with my purchase and hope that Anthony’s assistance is as promised, IF ever needed. Hopefully it won’t be. Score changed from 1 star to 3. Will update again a few weeks after delivery.
UPDATE 2: The customer service has been great. Anthony followed up with me weeks later just to see if everything was working out for me. I’d recommend Pro World. You will be in good hands!
ORIGINAL: Customer service appears to be nonexistent. I called to get warranty info before I spent $1300 on a heat press and the lady literally said "idk" to numerous questions that I had. I asked if she could transfer me to someone that would have answers and she said "I can get you to the voicemail of tech. They don't normally take calls but will return them if you leave a message." I left a message, waited 2 hours, and called back to hopefully get someone more helpful since my call had not been returned yet. I asked for someone that could help with warranty questions at beginning of second call and was transferred to the same voicemail. If I had already had my press and an issue had risen, Id be stuck with no answers while having to put my business to a halt. This does not give me the confidence to shop with them. With such a large investment purchase, you'd like to have great customer support. Very disappointed, as I was ready to order upon having questions answered. Back to square one, trying to find another heat press company with great product AND great customer support.
September 30, 2024
Unprompted review
15x15 heat press slider
Purchased my heat press and absolutely loving the professional results that it gives for the price
September 6, 2024
The item doesn’t lock closed…
I give 3 stars because the item came quickly and is nice but it doesn’t work. Been waiting for 2 days now for the technician to assist me. He asked me to send a video of the issue which I did but still no resolution.
September 19, 2024
Reply from Pro World
Thank you for your review. We're sorry for the delay when responding to your ticket. After receiving the information and video provided, we were able to assist in solving your issues within 24 hours. The press seems to be in working order. If you have any other concerns, let us know.
Great Company
Pro World always gives you great service, quick delivery, good pricing!
September 2, 2024
Fast delivery
August 30, 2024
to be great is to send what I some of what I ordered …
to be great is to send what I ordered not wait til you have them all some is what I would you to send.
August 27, 2024
Excellent company to work with
Excellent company to work with . great prices and the work is quality.
August 14, 2024
Loved the fact that I ordered these for…
Loved the fact that I ordered these for exactly what I wanted, fast, and a great price. The extra little items shows the dedication to pleasing the customer. Thank you all.
August 27, 2024
We love all your products
August 12, 2024
The fact that I ordered it very the…
The fact that I ordered it very the weekend and received my pkg promptly and well pkgd
August 23, 2024
Great quality product!
August 21, 2024
Refrigerator magnet
The site has a variety of items and the items I have received have been excellent. The magnets were not flimsy and large enough to sublimate for a business. i will be repurchasing.
August 9, 2024
Excellent Products & Service
I've been using ProWorld for my heatpress, Sublimation, DTF needs for 3 years and I have to say, they are EXCELLENT! I ordered a new heat press on Thursday, it was here by Tuesday. They are always helpful and their prices and products are 5 star!
August 15, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.