Proximus Reviews 

I have been waiting for the internet to be installed for over a month now. The technician has not arrived even though we have a scheduled appointment (twice! ). No one is willing to help us on the phone line. DO NOT GO WITH PROXIMUS

I would give 0 stars if possible!

What a horrible service! I have two appointments to connect my internet and they have not showed up.

It has been almost 1 and a half month and they still tell me to be “patient”… horrible service, do not buy with them.

worst service ever.
Change for anyone else (it will be better)

If I could give them a 0 I certainly would! I have never experienced a company that is less aware of what is going on, and why they are experiencing trouble. To be clear we have not had wifi yet from Proximus, because no one shows up to setup our router! It has happened twice now and when called upon, customer service are super rude, wont explain why their technicians are not coming. We now have our 3rd appointment where we AGAIN have to wait at home in the hopes that they are coming. We made the first appointment more than a month ago and we still dont have WIFI. After my last call with a customer service agent, he HUNG UP on me after continuously being rude and not wanting to explain why their technician didn't show up for the 2nd time!!! Unbelievable and I have never experienced worse customer service in my life! Proximus, if you want to rectify this situation you better be ready to fire some of your awful and rude customer service staff.

This is just a nightmare! The worst service I have ever seen! After the purchase, if the geolocation doesn't match, they simply ignore you! Nightmare! These are scammers!

The worst of worst. Despite the information they have changed the terms of my fixed line when moving to Fiber. Customer service complete useless.You feel like an hostage without any possibility to defend your customer rights in the capital of EU !!!!

I have been waiting for two weeks for my sim card to be activated. Went to the store, got one sim, only to be told it wasn't working and to go get a second. This one also hasn't been activated properly either..
the worst part is that I have wasted hours and hours speaking with agents who just can't help me at all. I was guaranteed last week that it would be resolved in 48 hours. We are now 6 days after that promise.
Also some people have been helpful but others down right rude. Especially at the beginning people told me I needed to be patient, that it would just be another few hours but I knew there was an error in the system but the agents would not listen and several hung up on me when they couldn't find the solution. Here we are over two weeks later and no progress.

customer service ? what service ? even for proximus buzz customers, they avoid any personal contact. at every contact moment, a different agent picks up from scratch, asking irrelevant questions again and again. The script is leading. Customers input or feedback does not matter. Unorganised. Amateurs. Telenet business customer service is heaven compared to this hellhole....

Horrible doesn’t even cover it. They make you wait 2 weeks almost for internet installing and then the guy doesn’t show up. They don’t consider we have to leave our jobs to wait all day for them to show up from 08:00 until 17.00. This is extremely unprofessional!!! Then they push my appointment 4 days later via phone (which they barely answer). I receive a text message that it has been pushed for another week without consulting me!!!!

Tv inutile ex répétition de match foot ancien ex rwdm lierre 20222

The worst internet provider in Belgium.
I have been using it sporadically for years (not by choice).
Deploying malevolent sales tactics to force you buy « new » offers ending up being more expensive.
Inaccessible and intentionally terrible customer service.
Fraudulent mistakes on invoices.
Avoid it at any cost.
Anything else will be better.

I enter Proximus store today in Aarschot I wanted information and got budget of 450 euro to spend on New cell phone But before I can enter i need to take ticket on screen and give my name adress etc But i have serious impairement and leave the store take bus and buy new phone in Fnac in Leuven
Proximus is company for Alliens bad internet bas sale service bad support and when I read all other complaints I realise that I am not the only one

This is the absolute worst network ever, you should be punished.
If anybody owns it or works there, please contact me so i can yell at you.

The most beneficial action you can take for yourself is to switch service providers!! Trying to resolve issues by contacting their support only results in wasting your time and energy.

In my previous job, the employer offered to cover my phone subscription and allowed me to use my personal number for phone calls. However, when I left the company, the process of transferring my number back to my personal account went terribly wrong. Somehow, my number remained tied to my previous employer. Despite spending 1.5 years making calls, submitting tickets, and visiting proximus shops, they were unable to resolve the problem.

Their app is riddled with bugs, and their support team lacks the necessary knowledge to assist effectively. Each time you seek help, they redirect you to another department, and the information provided is contradictory.

I tried to order an extra service, there was a technical issue which they could not resolve for 3 days and every time kept me going through the same steps (felt like an idiot) and the final proposal to solve the problem was to RESIGN FROM THE SERVICE!!!

I have payed for a phone 500 euros (subscription) and on the site says 2 days it will be delivered, bet now it s been one week and a half and nothing, the people from customer service everyday says it s gonna be fix the problem today tomorow for one week and a half,absolutly terible services, shame shame shame

Company with good technical services, but abusive, gangster-style commercial practices. As a consumer, you and your rights matter nothing to Poximus or the authorities that should protect you.

Again no roaming possible in the area! The overall quality of reception is low and even at 4G we see barely one-two bars. At home not much better: this week the downloadspeed touched an all time low: 3Mb/sec! That is lower than a call in connection in the early 2000's. This company has no client service (it is afraid to talk to customers) and filing a complaint online is quasi impossible. If it were possible I would give MINUS 1 star. Only solution: change to another provider.

Since installing fibre we go days without internet. Still paying the full amount of course without discount.

This is the formula for support: Customer service is not able to inform the technician what to expect, so technician 1 comes without tools (presumably to confirm if we are morons who turned the router off because what else can you check without equipment?). That means there is always a 2nd visit needed. Both of which require you to be home from 8 to 6. The second visit technicians will change a cable or some other superficial nonsense, declare it fixed, leave and 20 minutes later it goes down again. You then have to repeat the whole process.

I had significantly better internet when I lived in rural Kenya. I live in the middle of Brussels today.

The worst of the worst.
They messed up my order, was unable to give me an update and delivery day after 2 weeks, so I cancelled my order. I was told to get a refund within 5 days because (and I am quoting your colleague I was chatting with): "Proximus is not a bank" (whatever it means). 8 days passed and still no refund. Today I contacted their Customer Service again and I got a very simple reply: "You get your money back within 14 days". After this the agent called Mandy switched to "bot mode" and I did not get further answers to my questions.
I have never seen such an incompetent Customer Service in my entire life. Every time I need to contact them for something, I know it will be a disaster. Unable to provide consistent information, not taking responsibility for anything, zero apologies for messing up my order and using my money for weeks. In this "journey" I only met one person in their team who still could not help me with my order but at least he was polite.