We recently signed up for pet insurance. I was impressed with Prudent Pet's options and rates from the start. Then I needed to contact their customer service, which was stellar, to make some changes.... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Oh boy! Getting insurance is hard, a thousand quotes you don’t understand, & policies to scrutinize. Thank goodness I had Rebecca!! She was so friendly, professional, & knowledgeable. A 10 minute call... See more
Two things made this experience great: 1. Prudent Pet has a very significant and well thought out Orthopedic Waiver policy that should interest all dog owners 2. Delaney MonteCalvo who recommended t... See more
Answered any and all concerns. It is the first time getting pet insurance on my newly adopted dog. I recently lost my dog of 13 years that developed 3 different illnesses including cancer. Proba... See more
Company details
Written by the company
At Prudent Pet Health Insurance, we want pets to enjoy good health and receive the best medical care possible throughout their lives. Like so many people today, we consider our pets to be members of the family and want to do whatever it takes to keep them safe. Knowing your options when it comes to pet insurance policies means you can protect your pet and your finances. That’s why we offer policies that are easy to understand, easy to buy and easy to use. Take the first step and get your pet’s free quote today.
30-Day Money Back Guarantee
100% Money Back
There is no risk with purchasing Prudent Pet! If you're unsatisfied with the product, you can get a 100% money back guarantee within 30-days. Simply contact our customer service team and they'll take care of it right away. Keep the promise to your pets with Prudent Pet.
Contact info
2211 Butterfield Rd, 60515, Downers Grove, United States
- (888) 926-0830
- info@prudentpet.com
- prudentpet.com
4.7
Excellent
3K reviews
Replied to 70% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
They need to speak Spanish and have a…
They need to speak Spanish and have a website for downloading.
March 2, 2026
Ease of buying pet insurance has been…
Ease of buying pet insurance has been made possible when I talked to Brandi from Prudent Pet Insurance and she was very helpful and professional throughout the process. Thank you Brandi!
March 4, 2026
Pet Insurance made easy
All details were clearly listed and believe that we got the best coverage
March 1, 2026
first time buyer of pet coverage
This is my first time purchasing pet coverages. I compared several companies for converges and pricing and I paid close attention to reviews and recommendations. Prudent Pet Insurance made the process very simple and when I order coverage, I reviewed one of the exclusions and Believed that I should have purchased that coverage originally and I reached out and they amended the policy without difficulty. Looking forward to a long-term relationship with this company.
February 27, 2026
Lady was very good at explaining all…
Lady was very good at explaining all about the inc,and what it all covers, I was very happy.
March 2, 2026
Pet insurance
Everything was smooth, no rush, and was very explanatory for me to decide what I wanted. They keep me informed.
February 26, 2026
Very competitive pricing
Very competitive pricing, better coverage than our current provider and less expensive.
March 1, 2026
Immediate issue
Immediately after paying I was prompted to register to the portal but was met with a 500 server error even when attempting to log into the site separately.
February 28, 2026
I just signed up for insurance for my…
I just signed up for insurance for my dog Blondie. We haven’t used it yet.
February 21, 2026
The lady was very knowledgeable and…
The lady was very knowledgeable and polite. Made it very easy for me to choose a plan
February 25, 2026
The lady called right away to follow…
The lady called right away to follow up, answered all my questions, was knowledgeable, and very pleasant.
February 27, 2026
It was a very gratifying to know that…
It was a very gratifying to know that when it come time to make a decision as to the welfare of a beloved furry friend, that my finance and conscious will not be deterred. Very easy to understand policy.
February 24, 2026
Reasonably Priced
Straightforward coverages, very helpful Customer Service, reasonably priced
February 23, 2026
Wasted time and money with this pet insurance.
Do not get your policy through Prudent Pet, literal scam for your money. They find any loophole to not approve any treatment that was required due to new conditions, as well as charging so much to find out simple preventive treatments or annual exams are not included and would cost more to add on.
June 5, 2025
Reply from Prudent Pet Insurance
Hi there,
We’re very sorry to hear that your experience was not what you were expecting. We understand how important it is to feel confident in your coverage, especially when your pet requires care.
Pet insurance coverage is determined by the specific plan and add-ons selected at enrollment, as well as the medical documentation provided by the treating veterinarian. Routine and preventive services, including certain components of dental procedures, are eligible for reimbursement only if a wellness add-on is in place prior to treatment.
Additionally, any conditions noted in your pet’s medical records before the policy’s effective date are considered pre-existing and are not eligible for coverage under the terms of the policy.
We were pleased to approve your pet’s tail injury claim under your accident and illness coverage, and that amount was applied toward your deductible in accordance with your plan.
We recognize that insurance coverage details can sometimes feel complex, and our team is always available to review policy selections and answer any questions to help ensure expectations align with benefits. Please don’t hesitate to reach out to us directly if you would like to discuss this further.
Thank you,
Prudent Pet Insurance
Our agent was very helpful and walked…
Our agent was very helpful and walked us through what to expect. The site made it very easy to tailor the coverage for my pets.
February 19, 2026
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