PSOnline.shop By Klymm B.V. Reviews 643

I finally managed to get on to the discord channel. If you look back through 2 or 3 pages on Trustpilot you will find the URL to this page. On Discord someone is acting as the go-between for the clients vs the shop. Gathering all the questions and finding out the answers. The shop has posted photos of stock (cardboard boxes only), photos of the KVK address change, screenshots of PostNL deliveries shipped, and also a cancellation by Stripe (payments processing platform). The last one is worrying as they have cancelled the account as it is marked "high risk". It could be due to the number of complaints. While the shop tries to resolve this they will have trouble refunding customers. Also they have some sort of discussion ongoing with PostNL so deliveries aren't going out anymore. I was willing to give them the benefit of the doubt however while my payment is protected (Credit card company) if I do actually receive a PS5 then I'm afraid there will be zero after-sales if something breaks. I'm not convinced either than the company will be around in 1 or 2 years. So I have decided to cancel and wait for the bigger retailers to restock.

This is a scam i have just been notified by the company that own the offices these supposedly used as their address.
Please no one put any more money into these scumbags pockets. May they get all the bad luck they deserve.

Paid in full tried to call and email but no response was told I would receive ps5 as I was in first batch to be delivered I hope they can get some help and everyone can have there Xmas wish

My PS5 order was cancelled for no reason, and they are not responding to my mails.
The money was refunded automatically so its not a scam.
But Im sad that I wont be getting PS5 this week.

They are the worst, just a scam.
They held my money for 3 months and then cancelled my order for no reason, with no explanation. Many people had the same and many did not get their money back.
Unbelievable, be aware of them and please do yourself a favour and avoid them

I wrote to them twice. I haven't received still a track and trace for my order 6218, while people with higher order numbers already got the track and trace number.

Also I found that my order does not appear on the customer page, although I paid and I have a reference number for that.

Can you please give me a status update?
I will change to 5 stars if you reply!

Valerio

Pre-ordered a PS5 Digital edition on the 22th of September, paid the full amount, got the confirmation email and as many others that was the last contact i had with these scammers. My faith in a delivered product or at least a refund is gone.
I only posted this review to warn potential victims to please keep their money safe. Do not order anything from them. Expensive lesson learned!

My friend ordered from this website on the 14.11. Tried calling them 5 times and was put in the waiting line for almost 2 hours. Now the lines are closed and he submitted 7 cancellation forms over the course of 10 days, still no response and we still didn’t get our money back. Order number 18639.
If we don’t receive a confirmation or our money back soon we will just contact the authorities.
DON’T ORDER FROM THERE!!

Digitale PS5-versie besteld en de telefonische helpdesk is opgeheven. Volgens hen is dat omdat de telefoonlijn bezet is vanwege alle late voorbestellingen die ze op 19 november zouden moeten verzenden

Het e-mailen duurt volgens hen 4 dagen voor een reactie en ik moet nog iets van ze horen (de automatische reactie niet meegerekend)

Morgen is de deadline 25 november. Ze lieten een bericht achter op hun website dat de bestelling tussen 19 en 25 november verzonden zal worden. Ik heb het vertrouwen in hen verloren en daarom heb ik mijn recensie 1 dag voor de deadline geschreven. Ik kom terug om mijn beoordeling te bewerken als er updates zijn over mijn bestelstatus

update1: ongeveer een derde van ons werd gebeld en ze beweren dat de banken de voortgang van de levering vertragen. Ze moeten nog enig bewijs of document laten zien om aan te tonen dat ze geen "ijsblokjes aan eskimo's" proberen te verkopen.

update2: ik heb mijn geld terug, maar ik heb nooit geannuleerd

ENGLISH VERSION
Ordered a PS5 digital version and they have closed their telephone helpdesk service. According to them its because the telephone line is busy because of all the late preorders they were supposed to ship on november 19th

Emailing them takes 4 days for a response according to them and i have yet to hear back from them (not counting the auto response)

Tomorrow will be the deadline november 25th. They left a message on their website that the order will be shipped between november 19 and 25. I have lost faith in them and that's why i wrote my review 1 day ahead of the deadline. I will return to edit my review if there are any updates on my order status

update1: about a third of us were called and they claim that the banks are the ones involved in delaying the delivery process. They have yet to show any kind of proof or document to show that they are not trying to sell "ice cubes to Eskimos" with their stories

Update: i got my money back, but i never canceled my order

I ordered a PS5 and paid the whole amount, I sent an email to cancel it on 16th of November but they didn't even reply! Nor have I got my money back!

Ze hebben me terugbetaald voor het annuleren van de bestelling, hij is geen cheat maar een clown.
They refunded me for canceling the order he is not a cheat but a clown.PSonlineshop -Je hebt geluk dat ik mijn geld terug heb

Due to no email with delivery ETA,

It is just crazy how these people are running business.
They disappointed so many people and I am almost sure that my order will never arrive and that they will disappear with my money.
I'll might look into how to report them to the authorities, it is clearly a scam. You cannot even call them, absurd.

! If I will get my tracking code soon I will update the post and change the rating !

Have emailed a few times for info about delivery of item. No reply to either email. I accept probably busy but a courtesy email to say its being looked into would be good. I will update review should I hear back or receive goods.
Update 19/11 no delivery, no notice of upcoming delivery, no email to say delayed. Order number 3527.
Update 20/11 no delivery notice, no ps5, not even a response to any emails. Have asked to cancel order. Will see if money is returned.
Update 26/11 email received today saying problems with being asked to leave premises ( which i have been told they were never at ), there bank account blocked ( an account they allegedly never had ) and they have €260,000 to refund people ( which if true, then why have people not been refunded sooner and the €260,000 is by sheer coincidence, in a blocked account ). I have given them 7 days to refund. This info has been found out for me by someone who is looking to take a less Liberal approach to this than I am !!
26/11 looked on discord. Email address given to request refund from psonline.shop. surprise surprise...emails returned unable to deliver. This is a scam and police notified.
8/12 No reply to emails, no callback as promised within 2 days ( now a week since requested ). I have a client who works for ING and have asked her to check on the so called block. Will update if and when she gets any info, although she will be limited as to what I can be told as this is done behind the scenes.

Trying to get in touch is really hard.
I tried to call them and email them about my ps5 order but no response. I’m so terrified that I won’t even get my order.

Made a Ps5 pre-order in mid October, called today to change it to deposit, had to call twice but was met with a really nice guy who easily answered all my questions and refunded the money immediately. 5 stars one the Ps5 is delivered.

Update 11-12
I have received my money back

Update, 11-11
I have received a call and order has been cancelled.
Because of this contact I have updated the review to 2 stars. I will update again if money is received.

I have pre-ordered on this site assuming it was a real shop. When I cancelled the order 13869, I have received nothing. Not even a conformation of receipt.

I ordered a PS5 and paid 399 via iDeal.

I have requested a refund but cannot get hold of them via phone or email.. nothing.

Edit, ok the order is canceled and they called me back.

Just preordered a ps5 but after seeing this I am trying to cancel the order 😩
Is here anyone who got their money back??

Update: at friday I’ve sent an emails... today is Monday...no response, no one on the phone (tried 10x different times)

Update 2: phone still down and no answer in e-mail but I already saw some reviews from people who manage to get them on the line...starting to believe my money are not lost...maybe...

Update 3: week after first email sent and no answer...phone still nothing

Update 4: finally managed to contact the company via phone and cancel the order...should receive the money until Friday...

Will let you know...

Today my review was reported by PSOnline shop...they say I am not their costumer...

Last update: just received the money back on my account... but still don’t know what to think about this company...for me it’s NO...because of bad communication and and not so trustworthy background...

I placed an order and paid in full with iDeal for the PS5 disk edition. Now I want to cancel my order and get my money back. I wrote an email, used the communication box in the website too but so far no reply back yet.

Update1: After one week, after 3 emails and trying to call the number (That does not work, no answers at all) no reply back and no refund. Think about it before placing an order in this website.

Update2: No Email, No calls, telephone number impossible to reach out.

Update3: Finnaly, last friday after staying online (trying) for 2hours. A kind gentlemen answered my call and processed my cancellation. After 3 days I received my money back.

I struggle to evaluate this website and don't feel neither to recommend neither to not.

They should have made cancellation and refund more easy and the website should be built not to misslead people like they want to appear an official Sony website.

For this reason my rating will be 2.

But Thanks to the gentlemen that picked uo the phone.