Very disappointing customer service from Triumph
Very disappointing customer service from Triumph
After waiting more than a month for my order, which was lost by the delivery company, Triumph's only solution was to issue a refund.
The most frustrating part is that I had purchased the item at a promotional price, and despite the exact same product still being available on their website, Triumph refused to let me reorder it under the original conditions.
I am left without the product, after weeks of waiting, simply because the company is unwilling to offer a fair solution.
A refund does not resolve the inconvenience or make up for the lack of customer care. A brand that values its customers should take responsibility and show some flexibility when problems arise.
Unfortunately, Triumph has shown very little respect for its customers, and this experience has seriously damaged my trust in the brand.