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Public Goods Reviews 678

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TrustScore 4.5 out of 5

4.3

Cleaning Products Supplier
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often highlighting their thoughtful design, effectiveness, and the use of clean, non-toxic ingredients. Many appreciate the simple, beautiful, and minimalist packaging, as well as the availability of refillable options. The customer service is frequently described as excellent, with people commending the staff for being helpful, friendly, quick, and efficient in resolving issues. However, some customers noted inconsistencies in product quality, feeling that certain items seemed rushed. A few also experienced issues with packaging, receiving damaged goods, or products lacking the expected scent. There were also isolated reports of slow or unhelpful customer service interactions, and some dissatisfaction with product selection or specific ingredient choices.

What people talk about most

Product

Customers had positive experiences with product, often praising the quality, sustainability, and non-toxic... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the helpfulness, efficiency,... See more

Response time

Consumers generally express satisfaction with the response times. Many reviewers highlight quick and timely... See more

Quality

Reviewers mention positive feedback about quality. Many customers consistently praise the high quality and... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, kindness, and professionalism.... See more

Based on these reviews

Rated 4 out of 5 stars

Everything they sell is pretty pricey compared to products sold in where I live, but the only thing I love is their soap. Their soap is very powerful, cleans my hand very easily with half pump amount,... See more

Rated 4 out of 5 stars

Customer service was fine — friendly and to the point. Not immediate, but within the time frame relayed by company upon inquiry. I was just disappointed that that I couldn’t get the “free” pumps... See more

Rated 5 out of 5 stars

I've been with Public Goods since 2019. Public Goods has always had good products and good customer service. I have no complaints with them. Recently I lost access to my account and Margot did an amaz... See more

Rated 5 out of 5 stars

My delivery arrived promptly as always. Unfortunately, the handling was bad and the box was crushed. FORTUNATELY, Public Goods had packaged the contents well that nothing inside the box, including... See more

Company details

  1. Cleaning Products Supplier

Written by the company

Making healthy, affordable, premium products with no middlemen or retail markup.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

678 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Thank you

Thank you
Dhee took the time to help me with my issue. That alone says alot these days. I half expected to be told that nothing could be done. But Dhee was kind enough to look into my issue. I really appreciate it. Thank you

April 16, 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely HORRENDOUS "customer…

Absolutely HORRENDOUS "customer service". They are horrific. Please do not purchase anything from here. If you do not receive your order they will gaslight you and refuse to help you. This is one of the worst companies. I believe the 5 star reviews are not real.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Margot & Public Goods truly shined

Margot, the customer support rep and her company truly exemplifies what “Customer Service” means, rather than the typical “Customer No Service “ that the general public often found themselves having to put up with.

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

I bought the 3pack of cleaners

I bought the 3pack of cleaners. Surface, bathroom, and glass. I used them same day they arrived. Absolutely love them! They clean so well, non toxic, and I am obsessed!! I hate using cleaners you buy from the stores with all the toxins in them. I am so blessed to have found public goods.

March 25, 2026
Rated 5 out of 5 stars

I appreciate Public Goods for…

I appreciate Public Goods for supporting me with my "lost" package. They immediately replaced the items in stock and re-funded me for the ones that weren't. Margot was the support person and really was really helpful and nice!

March 24, 2026
Unprompted review
Rated 1 out of 5 stars

Fraudulent Cancellation Process

I canceled my membership in January and even emailed them to confirm it was canceled. I received an email back saying that yes, it was canceled. On March 18th I received an email and credit card charge renewing my membership. This company has no way to call them and you're forced to send an email or text and then wait "1-2 days for a response because they're so busy". I would never do business with them again!

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

Problem with a product purchased a few months ago

I had a problem with a product I ordered less than 6 months ago. It was resolved in a very timely and professional manner and to my complete satisfaction. I try to be pretty selective with my purchases, but sometimes things happen. And that is why customer service is very important! I recommend Public Goods 100%! 😊

March 15, 2026
Unprompted review
Rated 5 out of 5 stars

I reached out to Public Good with a…

I reached out to Public Good with a question on a Sunday. Not expecting any response for a few days, I was happily surprised when a response came in a few hrs. Margot answered rapidly & clearly. She gave me fabulous & friendly customer service.
Public Goods not only has wonderful products but also great customer service.

March 8, 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

I appreciated the prompt response from the customer service representative. I am so happy with the quality of products with Public Goods.

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Happy info.

Dhee has, on several occassions, assisted me with questions regarding products in a very timely, professional manner. I appreciate it!

February 3, 2026
Unprompted review

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