Terrible shipping I had ordered from Public Rec years ago and they were great. My husband wanted to replace some of the pants he got 5+ years ago so we went to their site and ordered without looking... See more
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Worst Customer service department!!! Went thru Chat and sent emails to get order number so I can send back pants ordered that were the wrong size and yet to receive a response with the order numbe... See more
There is no number to call to speak to a human and the chat has been offline for days now. I sent an email to support and their automated reply email promises that someone will be in touch soon, but... See more
I just think their customer service sucks. I couldn't get a straight answer on why my product didn't ship. I ordered it on Sunday and it's now Thursday and they've just now created a shipping label. I... See more
Company details
Information provided by various external sources
We make intelligent apparel – to simplify life for the better. Through insightful design, we empower everyone to focus on what they are doing. And not what they are wearing.
Contact info
United States
- publicrecapparel.com
1.5
Bad
264 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everyday pants are like wearing pajamas…
Everyday pants are like wearing pajamas to work but definitely fulfilling the business casual dress code. Super comfortable and no ironing!
March 21, 2020
Unprompted review
Reply from Public Rec
Hi! Thank you so much for taking the time to leave this review. We really appreciate your feedback. We're thrilled to hear that you find the ADED Pant comfortable but stylish enough to be worn at work. This is definitely what we were going for. We're glad that we were able to hit the mark for you. Thanks again! :)
Product is everything advertised
Product is everything advertised. Size and fabric are perfect. Third product purchased from this company
March 21, 2020
Unprompted review
Reply from Public Rec
Hi Barry! Thanks for leaving this review and feedback! It's great to hear you found the perfect size in our gear! It means a lot to us that our customers are happy with the products that we offer. We truly appreciate your continuous support and we look forward to seeing you try our other products as well. I'll definitely pass the love along with the rest of the Public Rec team! :)
“All Day Every Day” pants are my go to pants.
The “All Day Every Day” pants are awesome. I have now purchased 5 pair. I wear these on the golf course and bowling all winter long. When it’s not shorts weather these are my first option. Comfortable and good looking. A hard to beat combination. Customer service is top notch as well. I recently returned a pair of pants for ones more like I had previously purchased. It was no problem. Excellent support, help and followup.
March 20, 2020
Unprompted review
Reply from Public Rec
Hi Brad! Thanks you so much for leaving us such a wonderful review of the ADED Pant! Super awesome to hear. The team would definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Stay safe and take care!
Great pants, Greater customer service
Love the pants and these are the third pair that I have purchased from them. On the customer service side, the last order went wrong with UPS losing my package. Rather than wait on them to figure out their mistake, PublicRec went ahead and replaced them (using FedEx this time) and the pants arrived on time.
March 20, 2020
Unprompted review
Reply from Public Rec
Hello Joe! What a nice note! So happy to hear how much you love the gear! Thanks so much for taking the time to let us know how your interaction with the team went. We'll continue striving to deliver great experiences consistently, and we hope to see you here again!
A Product You Can Trust
I have a number of pants, tees and hoodies. The all wear well, feel great and look terrific.
March 20, 2020
Unprompted review
Reply from Public Rec
Hi Sheldon! We are incredibly grateful that you took the time out to leave us this note, plus to hear that you are having great experience wearing our gear! Thank you so much. We hope to see you soon again. :)
Very comfortable men’s apparel that with-stands the test of time!
A friend of mine recommended that I try Public Rec Apparel for men. This was over a year ago and I have since purchased multiple pairs of pants shorts and tops. At first I wasn’t sure what all the hype was about, a Public Rec is a bit more pricey until I tried on a pair of the pants and realized how absolutely comfortable are, and the true test of fine apparel for men is how well they fit, feel and washes and wears. I am pleased to say that all of the apparel is so comfortable fits nicely and washes beautifully in cold water or warm water with light tumble dry and there’s no shrinkage. Additionally, all the colors “stay fast” meaning they do not fade. I would recommend Public Rec to any guy that’s looking for really comfortable high-quality casual apparel. Lastly, I would suggest you buy tops a “size up” as the stretch / cotton fabric is a bit more form fitting and I personally like apparel that is a bit more loose fitting! Keep it coming Public Rec! More fresh casual styles would be appreciated.
March 20, 2020
Unprompted review
Reply from Public Rec
Hi Bill! Greatly appreciate you leaving us a 5-star review! Keeping our customers happy with the products and customer service we offer is our top priority. We will constantly pursue this goal as we strive our best to be the top of the line when it comes to athleisure apparel. Thank you so much for your support in our brand!
Reply from Public Rec
Thanks for sharing your feedback! We always keep in mind that comfort with clothing is most valuable. It's awesome to hear that you're having a great experience with our gear.
I keep adding another public rec item…
I keep adding another public rec item to my wardrobe every month. Time to replace a T-shirt?order public rec. Time for new work pants? Order public rec. Have about every item by now in at least one color.
March 20, 2020
Unprompted review
Reply from Public Rec
Hi Eddie! We are truly ecstatic to hear that you love and own all our different collections! Feedback like these really pushes us forward to provide premium made apparel that is comfortable and stylish enough to focus on what you're doing, not on what you're wearing. Definitely will pass the love along with the rest of the team. Stay safe and healthy always! Thank you once again and we hope to see you again soon.
Great products, even better customer service
Great products and even better customer service.
March 19, 2020
Unprompted review
Reply from Public Rec
We are grateful for the review you shared! Thrilled to hear you're satisfied not only with the product we offer but also with the customer service we provide. Definitely, we will continuously set our standards exceeding the limits of our customer expectations. See you back on our website! ;)
The pants from Public Rec are great…Look and feel great!
The pants from Public Rec are great looking and very comfortable!
March 19, 2020
Unprompted review
Reply from Public Rec
Hi Gary! We appreciate your feedback and for taking the time to review. It means a lot to us that our customers are happy with the products that we offer. We will continue with our goal to provide intelligent premium apparel that is comfortable and stylish enough to focus on what you're doing, not on what you're wearing.
I love this product
I love this product. I wish I could have one of each style and color. Let’s hope they add more styles and colors - the more the merrier!
March 18, 2020
Unprompted review
Reply from Public Rec
Hi Jean! We are super happy to hear you love our gear. Thank you so much for taking the time to provide us this review. Consider our production team looped into this. Thank you once again and we hope to see you again soon. :)
I received two pairs of the All Day…
I received two pairs of the All Day Every Day pants as gifts and they have become my go to pants for hanging around the house or working out. Customer service was excellent in replacing for another size. love my Public Rec pants!
March 18, 2020
Unprompted review
Reply from Public Rec
Hi Marty! Thanks for the nice note! Glad to hear you loved the All Day Every Day Pant as much as we do. Excellent customer service is one of our top priorities and we are glad you are fully satisfied with the service we offered. I will share this love with the rest of the team. Stay safe and healthy!
TOP NOTCH SERVICE
I made a large Christmas 2019 purchase for my Dad, brother and boyfriend from Public rec. It took 2 days for a Holiday season delivery. AMAZING! The All Day Everyday pants were such a hit with my Dad, I purchased him a new color for his birthday in March. The response time from Public Rec is faster than any company I have used before. I had to exchange for a different size and it only took 3 days to obtain the new size, I don’t think they had received the ones I had returned yet! Thanks Public Rec, can’t wait for the women’s line!
March 18, 2020
Unprompted review
Reply from Public Rec
Hello Hayley, thank you so much for taking the time out to write us this feedback. This is greatly appreciated. We are so happy to hear your Dad is liking the gear. It is also wonderful to hear that we were able to provide you with the excellent experience which we strive to provide to all our customers. We look forward to working with you again in the future. Yeah! Women's line in September! See you again, Hayley! :)
The worst customer service on the…
The worst customer service on the planet
Very deceptive
Absolutely the worst company ever
They stole my money
March 17, 2020
Unprompted review
Reply from Public Rec
Hi Rob! Thank you for leaving us a feedback on this site. We are so sorry about what you encountered. We always aim to provide the best possible service/assistance. We regret that we failed that part. Kindly send us the details of your concern via email at support@publicrec.com so we will be able to check it further. Can't wait to receive your email response. Please accept our sincerest apologies. Thank you!
Very comfortable and great looking…
Very comfortable and great looking pants. I own a pair of joggers,5 pairs of ADED and 2 pairs of workday pants. They’re all great.
March 13, 2020
Unprompted review
Reply from Public Rec
Hi Damion! Thanks for the great feedback! It's awesome that you're having such a wonderful experience with our gear.
We work hard to meet and exceed expectations like yours, and we’re thrilled to hear we hit the mark. Again, thanks for your wonderful note. We look forward to seeing you again. :)
I have ordered many items from Public…
I have ordered many items from Public Rec over the last few years. For my husband who loves his ADED pants and for both my sons who enjoy all their gear - including ADED pants, ADED shorts, polo shirts, joggers and new work pants. We are a Public Rec family - waiting to see what is coming for women!
Never disappointed in quality and fit.
March 13, 2020
Unprompted review
Reply from Public Rec
Hello Maribeth! We are very grateful to hear this. Your business is much appreciated, and we will do our very best to continue to meet your family's garment needs. Your continued patronage is a vital part of our growth. And for that, we are most grateful. Thank you once again and we look forward to serving you for many years to come. Have a wonderful day!
Really great products from Public Rec
Really great products from Public Rec, top quality!
March 12, 2020
Unprompted review
Reply from Public Rec
Hi Russell! Thanks for leaving us this wonderful review! We strive hard to provide high-quality products and we are glad you loved them. Really excited to share your feedback with the rest of the team. Looking forward to more orders from you soon!
Reply from Public Rec
Hi Mark! Thrilled to hear we're able to provide a gear that fits your style and comfort! Looking forward for you to try our different collections and hear what you think about them. We appreciate your feedback and will share this with the rest of the team.
Buyer beware
Buyer beware. Customer or shall I say former customer. Received item, did not fit, returned immediately. Several weeks later receive an email telling me they are damaged and will not take my return! This company is a total scam.
March 10, 2020
Unprompted review
Reply from Public Rec
Hi Paul! Thank you for your feedback! We are a legit company and the last thing we want is to give you an impression that you are being scammed. We are really sorry about the experience you had. We hope you understand our refusal to issue the refund is based on the feedback provided to us by the returns team who conducted the inspection. We'd be happy to take another look on the issue as soon as we receive your email. Kindly send us an email at support@publicrec.com. Thanks again!
Awesome clothing and awesome customer…
Awesome clothing and awesome customer service
March 10, 2020
Unprompted review
Reply from Public Rec
Hi Matthew! Thank you for giving our gear a shot. We are incredibly grateful that you took the time out to leave us this review! It means a lot to us. It's customers like you that make our job wonderful. Again, thank you so much!
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