publicrecords.info Reviews 1,467

I used property records for obtaining property information for my law firm. The search was easy and I obtained what I needed. However, I later started to be charged $20 twice a month for a subscript... See more

I obviously didn't understand that every time I open the record I search for my own house I was going to be charged again. I am very pleased that the person I talked to understood my situation well ca... See more

Used the service once and inadvertently signed up for a monthly subscription. Caught the error 7 months later. Explained situation and was refunded total amount charged.

When i needed assistance Barbara was on it so fast! Usually i talk to a bot or something for a bit but it was an instant connection to a real person. I definitely appreciate the service and the people... See more

I had signed up for a recurring payment which I didn't realize. I had just wanted one record which I had paid for. When I saw this on my bank statement I went through live chat and was able to resol... See more

The customer service rep that I chatted with, did not ask questions, did not try to talk me out of canceling. I spoke my truth and the issue was handled professionally and in a timely manner

Alexander was very helpful in canceling my account, which I did not even know had been set up. I received a full refund without any fuss. Very thankful.

Paul assisted me via chat in canceling my subscription, as I only needed records for a specific issue. He handled everything efficiently.

We had gotten several charges from them & neither the wife or I were aware of. Thomas in customer service took care of it right away & was extremely pleasant to work with.

I asked for a refund of some charges on my Visa card and I received prompt service from Kimberly. She quickly looked up the charges and offered to refund those charges and close my account. She als... See more

Your person Timothy was awesome very helpfull and resolved my issue is record time. GIve that guy a raise.

I was able to get refunded on fraudulent charges but this was the 2nd time. The "agent" who assisted me was able to do what I needed but it happened twice and should have never happened. Be careful... See more

Patricia was helpful in fixing my account to reflect the correct charges. She was fast, efficient and did everything I asked of her. I appreciate her help.

Anthony was so helpful. He was very prompt, accurate, completed my request very professionally. I really appreciate the service Anthony gave me. Top notch.

I discovered this account and am not sure how it was even made. But it was closed easily for me so I appreciate the help.

Fast and efficient service they helped me close my account and get a refund for the accidental additional charge that appeared on my account after I was done using the service. Thank you for your help... See more

Debra with Customer Service was excellent and took credit of what I needed within minutes. She is an asset to your company. Thank you!

I was seeing 5$ charges on my credit card that I was unaware of. I reached out and customer service was quick to cancel and provide assistance!

I paid $1.00 for a report like advertised. I cancelled my subscription the very same day. Then I am charged $9.95 and I contacted you and was told the my account had been closed and I would be refu... See more

The service was fast and efficient. I couldn’t be any happier especially since I thought it would be a huge hassle.

The live chat felt like I was talking to a very attentive customer service rep, and I felt confident in there pursuit to help me solve my billing issue.

Patricia, a live agent answered my query immediately, and in less than 3 minutes resolved my request.

I had Patricia for a chat agent. She handled my concern really fast and I was completely satisfied with the outcome.

I did not want a monthly service and was charged $9.95. In a chat with a representative, I explained that I didn't want the service, so they cancelled the service and said I should have a refund in... See more

The associate quickly found my account, answered my questions about charges, and offered to close the account. They quickly took care of what I needed.

I contacted the site to resolve a misunderstanding regarding my account. Andrew handled it in a prompt and professional manner. Thanks to him!

Pamela understood my issue and quickly resolved the matter. She explained why the charge happened and helped me in a very timely manner. I also did not have to wait long for someone to assist me. I th... See more

I am being charged every month. I just asked for 1 time information and I just noticed they habe been billing me without ny authorization. I am unable to get a hold of anyone. I go to the website and... See more

I was able to use the website for access to public records and was able to work with customer service regarding my account billing.

Representative was quick and pleasant. Provided me with the information I was requesting and gave me periodic updates as she was looking into it further.

This is a scam. I received the requested information. Since then, I have been charged ongoing periodically without requesting anything. Every week or two I get a charge.

Virginia-Customer Support was great and my issue was resolved quickly. Only reason I contacted Customer Support was of additional charges to my bank that was not clearly indicated in the purchase o... See more

I asked about closing my account and George was very prompt and took care of closing that account quickly

quick and easy - was able to respond timely and solve my issue with speed and kindness

AVOID THIS COMPANY. USED SERVICE ONCE, 10/6/25. THEN THEY STARTED SCAM BILLING. 10/24, THEY CHARGED ME AGAIN. TWO WEEKS LATER, THEY CHARGED ME ONCE AGAIN, 11/08, THEY CHARGED ME 4 TIMES AS MUCH.... See more

Quickly provided the info requested. Canceled account promptly when requested

Product received was what I wanted. It was quick. This is a subscription service not a once and done request so if you only want to use it once, you will need to be aware and cancel the subscription... See more

Painless cancellation. Thanks. It was not clear when I searched last month that I was on the books for a recurring payment. I recommend you specify your terms of service more clearly. The cancella... See more

Confusing what your are actually going to get when you agree to paying for something

Ashley, listen to my problem took a moment to fix it. Canceled my subscription for me and sent me an email along with a text with a confirmation number.

I agreed to a minimal charge for a record but was charged a larger amount and was told my credit card wouldn't accept the smaller charge. The next day I was charged again for a new version of the repo... See more

I only needed a onetime service and subsequently requested my subscription to be cancelled. The cancellation request was promptly addressed. Thank you for a great customer service!

quick response and no hassle getting my account closed!! I didn't realize this was a monthly subscription so when I asked to close it was easy no hassle no why this why that, just closed the account!

I called to cancel my membership. Was told it was done and even received an email. It was not cancelled and the company continued to charge me. Had to call three times and speak with a manager. They W... See more

Straight and to the point. Ashley was very professional and friendly.

I got a call from my credit card on possible fraud. I checked my email and entered a chat with Gary - Customer Service Rep. He was very good, did detailed research and was able to resolve all my que... See more

Had a billing issue and customer service resolved it immediately. Report was useful to me.

Kimberly helped me when I realized my account had been charging me each month for a while. I wasn't aware of this until just looking at my credit card, so I asked for a refund and to stop my account... See more

Great customer service straight to the point and was able to execute what I was looking for

It was speedy and easy to cancel my subscription and account. I really did not know that I had a subscription to this until I noticed the 30 dollars per month being taken from my account, but at least... See more

They don't tell you when you make your initial purchase that it's a subscription model and soon start charging you $20 over and over again. Thankfully, I was able to get the money refunded quickly s... See more

I noticed a recurring $20 charge on my credit card from public records. I do not recall I signed up for, nor would I have signed up for a monthly charge since I was doing one-time research for a upc... See more

Issue was resolved in a timely manner. Super service!

Easy to find data, responsive customer support and easy to close account. Exactly what I needed

This website is very deceiving. I paid for one search and suddenly I had charges on my card of $18 in one day. Still do not know why. Also began receiving monthly charges without knowing I subscrib... See more