Outstanding customer support. My agent Timothy helped me with everything and was able to answer questions about my account, and issue a refund when i didnt know i was being charged monthly for this se... See more
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Review summary
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Reviews shaping this summary
The agent was very prompt and helpful although I was not made aware that the cost of my transaction was $31 and no receipt was issued but your agent helped ease my concerns. Thank you
Chat was very very helpful in assisting me with closing my account. Since I didn't use it but one time, they also refunded the money they charged for the monthly service. Customer service was excell... See more
The customer service rep (Virginia) answered my question and closed out my account quickly with no hassle. The whole interaction was efficient and pleasant.
4.7
Excellent
7K reviews
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Very quick response and understanding
Very quick response and understanding! I was charged for an amount I was not aware of and had no issues making things right. Much appreciated
July 6, 2026
Unprompted review
Nancy was so quick and efficient
Nancy was so quick and efficient. I needed a couple items and she was able to complete and send me the information needed within seconds, literally. Thank you!
July 6, 2026
Unprompted review
Amanda who helped was quick and…
Amanda who helped was quick and friendly to help me with everything I needed.
July 6, 2026
Unprompted review
Handled my issue quickly
July 5, 2026
Unprompted review
The agent was able to solve my issue in…
The agent was able to solve my issue in less than a minute. Best service I have received in a while.
July 5, 2026
Unprompted review
Help was immediate and without any fuss…
Help was immediate and without any fuss or trying to upsell. Really appreciate it!
July 5, 2026
Unprompted review
Outstanding customer support
Outstanding customer support. My agent Timothy helped me with everything and was able to answer questions about my account, and issue a refund when i didnt know i was being charged monthly for this service. Thabk you so much Timothy!
July 5, 2026
Unprompted review
Cooperation and in timely manner fixing…
Cooperation and in timely manner fixing the issue addressed. Thanks so
much.
July 5, 2026
Unprompted review
The service works well but I incurred a…
The service works well but I incurred a recurring charge on my credit card. I contacted them and they removed it and refunded my money.
July 5, 2026
Unprompted review
Sketchy business, friendly CS rep
The customer service rep was very helpful but the service sucked bad. The said they were going to charge me a one time fee of $1. Then they charged me $7 for the pdf. Funny thing, on my account a $31.00 charge appeared. Be careful when using this service. Sketchy at best. Like I said, the guy in the chat afterward was friendly and removed my account so I don't get a monthly charge. Info was not complete, won't be using this service again.
July 4, 2026
Unprompted review
Reply from PublicRecords.us
Hello Sean,
If there is anything else we can assist you with regarding your account, please reach out to our team at support@publicrecords.us at your earliest convenience. We are always here to help.
The Support Team
got my request answered timely and…
got my request answered timely and processed my request right away. Thank you. My advise would be to make it very clear what ppl are paying for. That would greatly improve service. Otherwise decent site.
July 4, 2026
Unprompted review
easy cancelation via chat
Quick response time and quick resolution of the issue.
July 4, 2026
Unprompted review
Custmer service handles my request…
Custmer service handles my request without a hitch
July 4, 2026
Unprompted review
Rachael took care of my request…
Rachael took care of my request quickly. I appreciate it.
July 4, 2026
Unprompted review
Recurring Payment
Needed to cancel a recurring payment and I just same my name and email and it was canceled immediately. I really appreciate how smooth and effortless the process was!
July 4, 2026
Unprompted review
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