Outstanding customer support. My agent Timothy helped me with everything and was able to answer questions about my account, and issue a refund when i didnt know i was being charged monthly for this se... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The agent was very prompt and helpful although I was not made aware that the cost of my transaction was $31 and no receipt was issued but your agent helped ease my concerns. Thank you
Chat was very very helpful in assisting me with closing my account. Since I didn't use it but one time, they also refunded the money they charged for the monthly service. Customer service was excell... See more
The customer service rep (Virginia) answered my question and closed out my account quickly with no hassle. The whole interaction was efficient and pleasant.
4.7
Excellent
7K reviews
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Replied to 99% of negative reviews
Typically replies within 24 hours
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Peter was very nice
Peter was very nice, timely and fulfilled my request
July 7, 2026
Unprompted review
Fast responses and great customer…
Fast responses and great customer satisfaction
July 7, 2026
Unprompted review
Super helpful
Super helpful, didn't try to upsell or anything. I wanted my account canceled, and it was done in 5 minutes.
July 7, 2026
Unprompted review
Took care of the problem right away.
Took care of the problem right away.
July 7, 2026
Unprompted review
I was able to receive a refund on an…
I was able to receive a refund on an unapproved transaction. My account was closed at my request. Everything handled promptly and professionally.
July 6, 2026
Unprompted review
I use the service one time
I use the service one time, and I got the information that I needed. After that, I was charged six additional times, but I was actually reimbursed for them, so I’m happy with the service provided. It was actually pretty easy to take care of the issue.. I would recommend the service
July 7, 2026
Unprompted review
Handled very quickly
July 7, 2026
Unprompted review
Customer support was very helpful and…
Customer support was very helpful and quick. The records were expansive and informative and I was able to get back what I was looking for right away.
July 7, 2026
Unprompted review
Frank was very quick to respond to my…
Frank was very quick to respond to my concerns. Thank you, Frank!
July 7, 2026
Unprompted review
I ordered one 1$ report and somehow I…
I ordered one 1$ report and somehow I got charged for a 7$ PDF. its fine because I went to your site and canceled everything. Great on the ease of cancelation not great on the sneaky orders...
July 7, 2026
Unprompted review
Reply from PublicRecords.us
Hello Jamtec,
If there is anything else we can assist you with regarding your account, please reach out to our team at support@publicrecords.us at your earliest convenience. We are always here to help.
The Support Team
The prompt and professional reply was…
The prompt and professional reply was much appreciated. Thank you
July 7, 2026
Unprompted review
Live chat canceled recurring payments quickly and…
Canceled recurring payments quickly and closed account
July 7, 2026
Unprompted review
Awesome experience did everything good…
Awesome experience did everything good excellent job excellent customer service
July 6, 2026
Unprompted review
Thomas was amazing
Thomas was by for the best help I could have ever asked for from a customer service representative. Thank you for your help regarding my issue.
July 6, 2026
Unprompted review
Cancellation of my subscription!!!
Even though it was a chat service, I do believe that my issue (cancelling my subscription), was handled in an expedient matter.
Prayerfully it actually goes into effort and I am NOT charged the fee.
July 6, 2026
Unprompted review
Easy to use and get customer service
July 6, 2026
Unprompted review
Very helpful and quick.
July 6, 2026
Unprompted review
Fast and efficient customer service
Fast and efficient customer service
July 6, 2026
Unprompted review
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