Public Storage Reviews 

I will start at the beginning. I rented a large unit and didn't really have any problems with that. I needed a second unit so I rented a small one and when I got there there was a lock on it so I had to go into the office and she had to come out and remove the lock. Thankfully the office was open because I had a trailer and a truck full of my belongings to put in there and if they were not open I would not have anything to do with this stuff. I get in the unit there's trash in there so I had to clean it out before I put my stuff in it. Mind you the door wouldn't even open so she got it open and said she would come back that evening and spray it. I go back the next day and the door won't open again. I go back in the office and she comes out and I had to take the lock off of it for her to spray it. So how is she going to do it in the evening? When I wasn't there? It was never going to get done. After my 3-month promotional offer was up. Both units went up to the regular price. The small unit I emptied which I got charged for a full month because I moved out at the end of December and they were closed for New Year's Day so I couldn't even go in and close everything out until the 2nd so they charged me for a full month for that. The large unit I kept and a month after the promotional offer was up they raised my rate another $30. I have had nothing but issues with their gate so every month I go there and I can't open the gate properly. I make them give me credit. They end up calling me. She's very rude and blames it all on me even though I've seen other customers have issues with it as well. I go on my account today and they raised my rate $37. They never notified me of this increase either. They're going to take that out of my account on the 1st today is the 5th so that's not even 30 days notice. And the only reason why I know that it's going up is because I had looked at my account. I am switching to a different facility that does not screw their customers. I urge you to not use them, check around and check reviews. I did not look at reviews because I was in a hurry to get my stuff in storage. I didn't have time to research. That'll never happen again. I've also seen a lot of complaints like mine online so it's not just me.

The worst storage facility, been there over 10 years there, its all about.the money, place run down rest room lock. Review don't even make a difference these days but they ask for them ,thats the primary concern.they get rid of the caring employees and they keep the scumbags like the themselves. I hope one everyone move.

Their app does not work but they keep sending us to the app to make any kind of update. They said several weeks ago that they would have tech support contact us. So far nothing. We have rented at multiple locations and had the same response at all of them. Their prices seem high, customer service is terrible, app is worse. They add additional charges for everything. I would choose anywhere else if available.

Absolutely terrible... Do NOT recommend... Broken Security Gate left open for days... My Vehicle was broken into and all my work tools were stolen. No excuses... No one at the on site office for days. Provided NO SECURITY... I moved out... This is a WARNING to all.

BRWARE. It is impossible to close your account! They are impossible to contact. Go to their website and look for an email. They inundate me with NO REPLY texts and emails charging me for month after month after I’ve already called and canceled. I was told to take the lock off my unit and they would know I was not renewing. Then I got a no reply text saying there were putting a lock on and that I was past due on rent. It’s the most maddening customer service experience I’ve ever dealt with. Also, I’ve never signed a contract with them.

Carol was awesome, the new manager at the site i was at was awesome. Now I exit,cleaned,return lock on 10/1 @ 2:30 pm. I was told by the 4th RUDE customer service agent that I used the unit on 1st so im paying a full month rent for October. I could see if I was exiting the unit on the 2nd charge me,but to charge me a full month is ROBBERY!!

Great and awesome experience from Ruth at Public Storage located at 35393 N Ellsworth Avenue, Queen Creek. Ruth was helpful, courteous, knowledgeable, friendly and professional. The facility was clean, safe and organized. Thank you Ruth for your 5 star service!

I rented a storage unit for 8121 10th Ave N in Golden Valley on their website to begin on the following weekend which would be 3 days later. I called to ask some questions and heard on their recorded message, "..your business is important to us, please leave a message..." or something to that effect. No response from them. Called again the next day, no response and called again just now. No live person, no returned phone call and trying to cancel the reservation seems almost impossible. At least I could cancel autopay!
Super disappointed and don't recommend!!

By far the worst experience ive ever had. Be ready for post move in rates to spike after the first month. Be ready for your parking spot to get changed without notice aside from you have 48hours to move to your new parking spot or be towed. Gates left open and a room temp iq front desk. Run away before you get scammed. BBB website next stop

If I could give no stars I would when I moved into this unit I was given an introductory price shortly after that it was raised a few months later it was raised again when I first got this unit I was forced to pay for insurance whether I wanted it or not and now my bill is showing that I am being charged $15 for a potential late fee today is the first of the month I am paying my bill but I'm already paying a $15 fee which is intended for someone who is late on their bill I am paying it today it is the first of the month what the hell? I feel I have been put into a trap I have been led to believe that I was going to have a cheap storage and even a slight increase at first was expected the beginning fee was introductory I understood that. Now I'm being forced to either pay the raise they continuously keep making or the money it takes and time and that it takes to move my things don't fall into this trap.

Syrus great experience good person the kind of human being you always wanna run into

Public Storage bought out the Newton, NJ facility I’ve used since 2019, where I rent two units. In January 2026, they raised my rate from $535.00 to $594.00 per month. I just received another notice hiking it to $700.00 as of November 1, 2026. This is a 30.84% increase in a single year. Meanwhile, they are actively advertising the exact same unit size on their website for $419.00 per month.
Customer service is completely non-responsive. I called the Newton office multiple times, left messages, and received no callback. I tried their website's virtual chat to question the rate gap, and the system literally told me, “I do not understand your request. Chat ended.” They hit loyal customers with multiple massive rate hikes a year, betting that people with large units won't want to move. This was the last straw—I am moving out. Avoid this company.

We have been with Public Storage for over a year. Two days ago we received an email saying that our unit had been vacated. To them this means that either the unit was open and empty or it was just empty. This is not true. We did not move out. We never called anybody to move out. They cannot tell us if our items have been stolen or who authorized the opening of the unit. We have called corporate and the local facility and they have absolutely no answers and they cannot even check the unit to see if it is open or if this is just a mistake. We are unfortunately out of town when this happened. We do not know whether we need to file a police report. The short review is don’t expect any help if there is a problem with the unit either locally or through corporate, we have left several messages with the local manager and receive zero response. Understand that you are taking your risk of this type of experience by using Public Storage buyer beware.

Terrible company. Increased rate 42% in the first 3 months. Steer clear of this rental company!

They disposed of my items without telling me. This is not related to an auction .Arbitrary decision by local office and it is impossible to get a corporate person on the phone to complain

Charles, the property manager (Durham, Chapel Hill Blvd location) offered exceptional customer service. I am a new, first-time renter and he listened carefully to my many questions (thank you) and provided clear and concise answers. He went above and beyond; also, I felt valued as a customer. The facility is clean, orderly and well maintained. I would gladly recommend this facility for your storage needs.

After 4 months, they increased my monthly rate by 30% from $426 /mo to $552 /mo.

It's such BS. Terrible company.

I cannot say enough about Yolanda st 100 Taylor street. She makes the facility seem like home for my belongings. I feel safe and content knowing that she is there.

9/27/26...Public Storage has a lot of nerve charging people money to ruin their belongings with an intense sewer smell and mildew. (I have pictures) The office clearly states "climate controlled" but the thermostat is always set too high during the summer months causing the facility to be too hot and humid. No disrespect to the female office manager, as she is awesome, but a male company representative phoned me to say the sewer smell is caused by a broken sump pump, and that maintenance is actively trying to fix it. Well, I don't know if he lied to me or he was lied to, but that smell has been present since December of 2025 when I moved into 2401 Palmer Drive in Schaumburg, until I moved out on 9/24/2026. Moving out was made especially difficult due to the broken bay door, which has remained that way for over a month. More than half my belongings had to be disposed of, due to the attack of the sewer smell which permiated everything, and the attack of mildew. If I ever need storage again, and Public Storage is the only facility available, I will instead rent a dumpster to throw my stuff away, thereby saving myself the time, trouble, money, and headaches.

LET ME SAVE YOU THE TROUBLE. ABSOLUTELY NEVER TRUST PUBLIC STORAGE WITH ANYTHING. BUY YOUR OWN PRIVATE STORAGE INSTEAD WITH ALL THE MONEY YOU ARE GOING TO WASTE HERE AND PARK YOUR PRIVATE STORAGE IN YOUR BACKYARD IF YOU HAVE ONE BEHIND YOUR HOUSE IF YOU CAN AFFORD ONE AND BUY A SHOTGUN AND PROTECT YOURSELF BECAUSE YOU ARE GOING TO SAVE ALL YOUR MONEY BY DOING THAT INSTEAD OF WASTING IT HERE. EVERYONE HERE IS ABSOLUTELY USELESS AND IF I KNEW THEN WHAT I KNOW NOW I WOULD NEVER COME HERE. THE ONLY REASON I CAME HERE IS BECAUSE I DIDN'T HAVE A BETTER CHOICE AND DIDNT HAVE ANYWHERE ELSE BETTER TO GO TO. THEY SENT ME AN EMAIL SAYING THEY UPGRADED THE SECURITY, BUT THEY MAGICALLY BROKE INTO MY STORAGE LOCKER FOR THE 3RD TIME AND NOBODY GOT CAUGHT AND THEY NEVER GOT MY STUFF BACK.