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Pulbrook & Gould Flowers London Reviews 11

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TrustScore 4 out of 5

3.8

Florist
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Company details

  1. Florist
  2. Artificial Plant Supplier
  3. Candle Store
  4. Dried Flower Shop
  5. Flower Delivery
  6. Flower Designer

Written by the company

Pulbrook & Gould Flowers London is London's most prestigious florist, offering exquisite floral arrangements for all occasions. With over 60 years of experience, our expert florists carefully handcraft stunning bouquets using the finest seasonal blooms sourced from around the world. From elegant wedding bouquets to sophisticated corporate displays, we cater to all your floral needs with unparalleled attention to detail and artistry. Visit our luxurious boutique in London to experience the beauty and fragrance of our creations firsthand. Let Pulbrook & Gould Flowers London make every moment unforgettable with our exquisite floral designs.

Contact info

3.8

Great

TrustScore 4 out of 5

11 reviews

5-star
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3-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Pulbrook & Gould is the best florist in london

I have been using Pulbrook & Gould for sometime now. Not only their flowers are gorgeous their team is amazing and helpful. Everyone who received my flowers and gifts are mesmerised by choice of the colour and design of it. I am so pleased that I found them. Good luck guys, keep up your amazing work.

August 18, 2025
Unprompted review
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Reply from Pulbrook & Gould Flowers London

Thank you, Erdenetsetseg, for your wonderful review! We’re thrilled to hear that you’ve been enjoying our flowers and that our team has made a positive impression on you. It’s always our goal to create beautiful arrangements that delight both the giver and the recipient. Your kind words truly motivate us to keep up our efforts. We look forward to serving you again soon!

Rated 3 out of 5 stars

I don't know if the recipient got her…

I don't know if the recipient got her bouquet; she hasn't replied one way or another. But I assume that it was as gorgeous as all those I've sent her in the past, and that she enjoyed it.

August 12, 2025
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Reply from Pulbrook & Gould Flowers London

Dear Marcia, We're so glad that you've been happy with previous orders! We can confirm that your order was delivered on 11th August- all the delivery details can be found on your delivery confirmation email. I do hope that helps and hopefully the recipient will be in touch with you soon. Best wishes, the Pulbrook & Gould team.

Rated 1 out of 5 stars

I ordered a Jasmin plant

I ordered a Jasmin plant
you never informed me it was not available for two weeks , but informed the person to whom I was sending this to. I then cancelled the order
but you sent it anyway?

this is not the first time I place an order online and then you say its not available

its disappointing ..
was this order cancelled
can you refund the charge

please reply

July 22, 2025
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Reply from Pulbrook & Gould Flowers London

Dear Pen, We are sorry that you are disappointed. The sender details were the same as the recipient details and we informed them of the 2 week lead time. Our Head Florist has been in touch with you and explained what happened, refunded the order and attached a voucher should you wish to use us in the future. Please reach out to us if you have not received this and we will contact you immediately. Many thanks, the Pulbrook & Gould team.

Rated 5 out of 5 stars

Excellent friendly service Wonderful…

Excellent friendly service Wonderful flowers

June 10, 2025
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Reply from Pulbrook & Gould Flowers London

Thank you, Brian, for your fantastic review! We're thrilled to hear that you enjoyed our friendly service and loved the flowers. Your support means a lot to us, and we look forward to
Reply
Serving you again soon!

Rated 5 out of 5 stars

Simple ordering system

Simple ordering system. Had the flowers I was looking for. And the arrangement was incredible. My girlfriend loved it!

June 3, 2025
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Reply from Pulbrook & Gould Flowers London

Thank you, James! We're thrilled to hear that you found our ordering system simple and that we had the flowers you were looking for. It's wonderful to know that the arrangement made such a positive impression on your girlfriend. We appreciate your kind words and look forward to serving you again in the future!

Rated 1 out of 5 stars

Beautiful flowers

Beautiful flowers, unfortunately delivered a day late with no explanation.

March 29, 2025
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Reply from Pulbrook & Gould Flowers London

Thank you for your feedback, Stephen. I'm truly sorry to hear that your flowers were delivered late. We strive to provide timely service, and it's disappointing to know we fell short in your case. Your experience is important to us, and we are looking into what caused the delay to ensure it doesn't happen again. I appreciate you bringing this to our attention, and I hope you'll consider giving us another chance in the future.

Rated 5 out of 5 stars

Seamless process

Seamless process, very well received

March 18, 2025
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Reply from Pulbrook & Gould Flowers London

Thank you, Dean, for your fantastic review! We're thrilled to hear that you found our process seamless and that you had a positive experience with us. Your satisfaction is our top priority, and we appreciate your support!

Rated 5 out of 5 stars

Great flowers beautifully arranged…

Great flowers beautifully arranged delivered quickly.

February 15, 2025
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Reply from Pulbrook & Gould Flowers London

Thank you, JP! We're thrilled to hear that you loved the flower arrangement and appreciated the quick delivery.
Your kind words mean a lot to us, and we look forward to serving you again soon!

Rated 5 out of 5 stars

I was reading an article about what to…

I was reading an article about what to buy for Valentine’s Day in The Tines and saw your flowers.They are the best flowers I have ever bought. The flowers arrived on time, instructions on care and are lasting well. Thank you.

February 15, 2025
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Reply from Pulbrook & Gould Flowers London

Thank you, RG Downton, for your wonderful review! We're thrilled to hear that you found our flowers to be the best you've ever bought. Timely delivery and quality care instructions are priorities for us, and it's great to know that your flowers are lasting well. We appreciate your support and look forward to helping you again for future occasions!

Rated 5 out of 5 stars

Gorgeous and luxurious

We ordered and received the most glorious Christmas wreath for our door, which was far smarter than any others that we have ever had. It was also the best on the street!!! Definitely my go to florist from now on!

December 12, 2024
Unprompted review
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Reply from Pulbrook & Gould Flowers London

Thank you so much for your wonderful review, Constantine! We're thrilled to hear that you loved the Christmas wreath and that it stood out on your street. Your kind words mean a lot to us, and we're excited to be your go-to florist. We look forward to helping you with more beautiful arrangements in the future!

Rated 5 out of 5 stars

The UK recipient of my gift was…

The UK recipient of my gift was absolutely thrilled. The photo she sent me (I live in Canada) of the gorgeous bouquet I had chosen for her on Pulbrook and Gould's website certainly showed me why!

January 28, 2025
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Reply from Pulbrook & Gould Flowers London

Thank you for your wonderful review! We're thrilled to hear that your gift was such a hit and that the recipient loved the bouquet. It's always our goal to create beautiful arrangements that bring joy to both the sender and the receiver. We appreciate your support and look forward to helping you with future gifts!

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