Pulse Light Clinic Reviews 

345
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and welcoming staff for being extremely knowledgeable and ensuring every single visit feels comfortable and reassuring. Many consumers note the truly exceptional service provided and are consistently and thoroughly pleased with the remarkably effective results achieved from their various treatments over time. However, some reviewers were not happy with the administrative communication, mentioning disorganised booking systems and unapproachable staff attitudes during their clinic visits. A few people also felt that certain treatment sessions were rushed and lacked the basic courtesy expected from team members.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting that team members are kind, professional, and... See more

Service

Clients share positive opinions on service, highlighting friendly, attentive staff who make them feel... See more

Customer service

People report positive experiences with customer service, noting that staff are friendly, knowledgeable, and... See more

User experience

Reviewers highlight positive aspects of user experience, frequently praising friendly, professional staff who... See more

Quality

Consumers find quality to be positive, highlighting clean treatment rooms and relaxing procedures that leave... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Behie is genuinely fantastic. The treatment Behie provided has honestly been the best experience by far. She is incredibly knowledgeable and clearly cares about her clients. Behie is also really lov... See more

Rated 5 out of 5 stars

I booked a course of endermologie facial treatments at the Pulse light clinic in Marylebone. Sandy, who was the practitioner and performed the treatment was amazing. She was really good, knowledgeable... See more

Rated 5 out of 5 stars

I visited Pulse Light Clinic (Tottenham Court Rd), early August, to have an initial consultation to discuss a treatment called Coolsculpting. The team at the front desk were very friendly & w... See more

Rated 5 out of 5 stars

I had the most amazing experience at PLC. Cherrie really looked after me! I was nervous about having the halo but she was very reassuring and positive about the results and well, the results far excee... See more


Company details

  1. Skin Care Clinic
  2. Dermatologist
  3. Hair Transplantation Clinic
  4. Laser Hair Removal Service
  5. Tattoo Removal Service
  6. Weight Loss Service

About Pulse Light Clinic

Written by the company

PLC blue centre logo

Skin Care Clinic in London

Pulse Light Clinic is the premier destination for advanced skin treatments across London and Manchester. With over 22 years of expertise, our dedicated team of doctors, nurses, and practitioners has established us as industry leaders. We specialise in state-of-the-art laser technologies and provide unparalleled results with comprehensive and holistic treatments. Our in-house dermatology services accommodate personalised solutions tailored to your unique needs.

BOOK YOUR FREE CONSULTATION! LASER HAIR REMOVAL LASER TATTOO REMOVAL SKIN TREATMENTS BODY SCULPTING MEDICAL AND INJECTABLES DERMATOLOGY HAIR RESTORATION

Our range of innovative skin treatments effectively addresses various concerns. From targeting rosacea and acne scars to customised anti-ageing and stretch mark reduction solutions, our skilled experts possess the knowledge and expertise to enhance natural beauty, boost confidence, and deliver transformative results.

skin-treatment

We provide CoolSculpting and Emsculpt, innovative body contouring treatments designed to tone muscles and reduce fat. Our medical and injectable treatments, including anti-wrinkle injections, dermal fillers, Profhilo, and Aqualyx injections, combine science and aesthetics to deliver exceptional results.

body

Our dermatology specialists are committed to administering advanced medical skin treatments, including biopsies and pathology. We offer specialised mole, lipoma, cyst, and wart removal treatments. Our advanced techniques guarantee effective and safe removal procedures, prioritising health and aesthetic goals.

dermatology

Pulse Light Clinic's in-house doctors have designed their hair restoration services to revitalise and rejuvenate, resulting in denser, healthy-looking hair. Our cutting-edge treatments include the ARTAS™ AI Robot for precise hair transplants and PRP Therapy, offering natural-looking results. Our comprehensive approach tailors these techniques to achieve your dream results.

hair-restoration

Our sophisticated approach to laser hair removal and laser tattoo removal emphasises our commitment to personalised care. Our practitioners prioritise safety and efficacy by customising treatments for all skin types. Unlike other clinics, Pulse Light Clinic has developed tailored treatment plans for rarer side effects, such as stimulated hair growth and hyperpigmentation.

laser

We are committed to delivering exceptional results with a steadfast focus on safety and efficacy. Our experienced practitioners employ cutting-edge technology and innovative techniques to ensure clients receive personalised and effective solutions. Our clients' satisfaction and well-being are at the heart of everything we do.

Pulse Light Clinic take pride in creating an environment where your comfort and peace of mind are paramount. You will be greeted by a warm and inviting atmosphere from the moment you walk through our doors, accompanied by personalised consultations that cater to your unique needs. We strive to achieve outstanding results and make your experience with us effective and enjoyable.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

345 reviews

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4.6

All reviews

(345)

54 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

High Quality Treatment

I have had tattoo removal and skin treatments at Pulse Light Clinic and have always received high quality treatment and customer service. Most recently, Cherrie did an amazing job getting rid of milia I have had for years. She was so lovely during my sessions and the impact on my confidence is huge. Thank you!

July 11, 2025
Unprompted review
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Reply from Pulse Light Clinic

We're so pleased you've consistently received high-quality treatment and customer service for both your tattoo removal and skin treatments at Pulse Light Clinic.

It's especially fantastic to hear about Cherrie's amazing work getting rid of your milia and the significant positive impact it's had on your confidence. We'll be sure to pass on your kind words to her.

Rated 5 out of 5 stars

Excellent result on hair removal!

I had 3 hair removal sessions of bikinis area & underarms, the results are phenomenal! My hair is growing much slower, I'm super happy with the treatment :) Thank you.

July 8, 2025
Unprompted review
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Reply from Pulse Light Clinic

That's absolutely fantastic to hear! We're so thrilled that you're seeing phenomenal results from your hair removal sessions on your bikini area and underarms. It's wonderful to know your hair is growing much slower and that you're super happy with the treatment.

Thank you for sharing your positive experience!

Rated 5 out of 5 stars

Amazing

Love the staff, my experience has been amazing

June 13, 2025
Unprompted review
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Reply from Pulse Light Clinic

It truly makes our day to hear such positive feedback! We're delighted that you're loving the staff and that your overall experience with us has been amazing. We really appreciate you sharing your kind words!

Rated 5 out of 5 stars

HIFU

I am having the HIFU to my face on a regular basis every 4-6 months and the results are excellent!
All the professionals are very competent and kind.

July 4, 2025
Unprompted review
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Reply from Pulse Light Clinic

Thank you so much for your lovely review! We're delighted to hear that you're seeing excellent results from your HIFU treatments and that you've had a great experience with our team. We truly appreciate your continued trust and look forward to seeing you again soon!

Rated 5 out of 5 stars

Exceptional

The service at pulse light is exceptional. Professional, kind and all with a good sense of humour! I have had treatments at two of their locations and the staff at both were fantastic.

February 10, 2025
Unprompted review
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Reply from Pulse Light Clinic

Thank you so much for your wonderful review! We're thrilled to hear you've had such a positive experience at both of our locations. Our team prides itself on being professional, kind—and yes, bringing a bit of humour to the clinic too! We truly appreciate your support and look forward to welcoming you back soon.

Rated 5 out of 5 stars

M.Kalita

I had a wonderful Fotona 4D laser treatment, the first of three, two weeks ago. My face is firmer, but the full effect will take three sessions. I felt very well cared for during the treatment. The staff is very professional and friendly. I highly recommend this clinic.

June 27, 2025
Unprompted review
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Reply from Pulse Light Clinic

Thank you for your lovely review! We're so pleased to hear you're already seeing results after your first Fotona 4D treatment. It's great to know you felt well cared for our team always aims to provide a comfortable and professional experience. We appreciate your recommendation and look forward to seeing your results continue to improve over the next sessions!

Rated 5 out of 5 stars

Helps so much with unwanted hair

Helps so much with unwanted hair. So happy I started this journey. Nurse was very patient and attentive with me

July 15, 2025
Unprompted review
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Reply from Pulse Light Clinic

Thank you for your lovely feedback! We're so happy to hear you're pleased with your results and experience. Our team always aims to be patient and attentive, so it's great to know that came through. We’re glad you started this journey with us!

Rated 5 out of 5 stars

Amazing Clinic

Pulse Light Clinic always make me feel comfortable. They also do an amazing job when it comes to making me aware of aftercare, I appreciate them educating me about the process. This clinic never fail to answer my questions and I really appreciate that.

July 3, 2025
Unprompted review
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Reply from Pulse Light Clinic

Thank you so much for your kind words! We're so glad you feel comfortable and well-informed during your visits. Educating our clients and being there to answer questions is a big part of what we do, so it means a lot to hear your appreciation. We’re always here for you and look forward to seeing you again soon!

Rated 4 out of 5 stars

Full legs, extended bikini, underarms - patch test & 1st appointment

I purchased an 8 session package for full legs, extended bikini, perianal, and underarm. I have had one patch test and treatment session thus far. There were some initial miscommunications between customer service and the clinic around the patch testing and package contents, but I believe this has all now been resolved.

They seem knowledgeable and professional thus far. Make sure you read up on expectations beforehand. You should not shave before the patch test. They are very serious about avoiding sun exposure in treatment areas for 2 weeks after and 6 weeks before any treatment. If you are exposed to the sun, you will have to do another patch test. This is good as maximises the efficacy of treatment and reduces the risk of side effects such as burns. They also understand well the need to avoid areas with fine, light hairs, as treatment can “activate” these (paradoxical hypertrichosis). Therefore, at my patch test, I was advised to leave my upper thighs unshaven so that the practitioner could see where to treat at my first appointment.

At my first appointment, the practitioner marked the areas to treat with a white pencil. They took photos for future reference as I was asked to shave all areas fully before any following appointments. The treatment can be slightly painful, especially on bonier areas, but the jet of cooling air used in conjunction with the laser helps with this. After treatment, I was told not apply deodorant for 24 hours and to not use hot water on the treated areas for 48 hours (warm water was okay).

In terms of results, it has been 3 weeks since my treatment. Growth in my underarms has reduced quite a bit. My legs I have shaved since (you cannot use any hair removal methods that pull out hair from the root after starting treatment), so it is harder to tell, but there is perhaps a little less hair. My bikini line I also shaved since, but I noticed that the darker, coarse hairs here seemed to “fall out” easily upon exfoliation around 1 week after treatment (you shouldn’t exfoliate immediately after treatment as the skin is still sensitive).

One improvement could be allowing customers to book multiple appointments at once. For example, allowing them to book a patch test and following appointment for a few days later at the same time, with the proviso that you would cancel the appointment if you experienced any side effects in the 48 hours following the patch test.

June 25, 2025
Unprompted review
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Reply from Pulse Light Clinic

Thank you for your detailed feedback and for choosing Pulse Light Clinic for your treatment journey. We're so pleased to hear you're already noticing results and that our team has provided a professional and knowledgeable experience so far.

We understand that clarity around treatment protocols and pre-care can be essential, especially at the start of the process. We're glad everything was clarified and appreciate your recognition of the safety measures we follow—they're in place to ensure the best possible results while minimising risk.

We also appreciate your suggestion about appointment scheduling and will take it into consideration as we continue to improve our service.

Thank you again for your trust, we look forward to supporting you throughout your treatment plan!

Rated 5 out of 5 stars

Would deffo recommend

Friendly staff, super clean environment. No complaints!

July 15, 2025
Unprompted review
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Reply from Pulse Light Clinic

Thank you very much for your kind feedback. We’re delighted to hear you had a positive experience with our team and facilities. Providing a professional, clean, and welcoming environment is always our priority. We truly appreciate your recommendation.

Rated 5 out of 5 stars

I had a lovely Pico Laser treatment

I had a lovely Pico Laser treatment. The girls are attentive and friendly. Most importantly they are professional and eager to help. I will continue with treatments, particularly at Bank Pulse Light Clinic.

July 3, 2025
Unprompted review
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Reply from Pulse Light Clinic

Thank you for taking the time to share your experience. We're so pleased to hear you enjoyed your Pico Laser treatment and felt well looked after by our team at the Bank clinic. Professionalism and genuine care are at the heart of what we do. We look forward to continuing your treatment journey with you!

Rated 5 out of 5 stars

Professional, friendly team

Professional, friendly team at Pulse Light Clinic! Really easy process, and they explain things really well. I'm looking forward to seeing my results.

July 16, 2025
Unprompted review
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Reply from Pulse Light Clinic

That's wonderful to hear! We're so pleased you're having such a positive experience with the professional and friendly team at Pulse Light Clinic. We pride ourselves on making the process easy and ensuring everything is explained clearly.

We're just as excited for you to see your results! Thanks for sharing your feedback.

Rated 5 out of 5 stars

This is my second session for laser…

This is my second session for laser with Sandy at the Marylebone branch and she is amazing. She really takes her time with you and very professional individual.

June 30, 2025
Unprompted review
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Reply from Pulse Light Clinic

We're thrilled to hear you had another amazing laser session with Sandy at our Marylebone branch! It's wonderful to know she's taking such great care of you and that you appreciate her professionalism.

We'll be sure to pass your kind words on to Sandy and the rest of the Marylebone team. We look forward to seeing you for your next session!

Rated 2 out of 5 stars

A request to the owner of the…

A request to the owner of the Marylebone Clinic to warn her cleaners not to throw rubbish out the window (rubber gloves, cloths and many other things) Thank You.

July 11, 2025
Unprompted review
Rated 1 out of 5 stars

Spent £2100 on pico lazer with less…Pico Lazer for Malasma

Spent £2100 on pico lazer with less result than using creams for malasma. Was encouraged to book more sessions after my sixth session even though it was obvious it wasn’t working. They just wanted money and didn’t care about the results !

May 19, 2025
Unprompted review
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Reply from Pulse Light Clinic

Thank you for your feedback. We’ve looked into our records and unfortunately, we are unable to locate any client under this name. If you could please contact us directly at info@pulselightclinic.co.uk, we would be happy to look into this further.

Rated 2 out of 5 stars

Got a free laser removal but it did…

Got a free laser removal but it did nothing and didnt even scar or anything like it would normally

March 9, 2025
Unprompted review
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Reply from Pulse Light Clinic

Thank you for taking the time to leave your feedback.

We have reviewed our records for the 9th of March and have been unable to locate any appointment or client details matching the information provided. Additionally, we would like to clarify that Pulse Light Clinic does not offer free laser treatments as part of our services.

If you believe there has been a misunderstanding or you can provide further information, please feel free to get in touch with us directly at customersupport@pulselightclinic.co.uk and we will be happy to look into it further.

Rated 5 out of 5 stars

What a great experience!!

What a great experience!!!
I have had about 6 sessions on my legs and bikini so far with Diana and she is the absolute best!! She always makes sure I feel comfortable and the results are just amazing!
I can't thank her and the clinic enough!!
Would definitely recommend!

April 24, 2025
Unprompted review
Rated 2 out of 5 stars

tried to call 4 times - no answer.

tried to call 4 times. it says I a the first on line. 45 min waiting on the phone. no one answered.
tried few times. if you put a number on your site make sure somone actually answer to be able to make an appoinment? talkign about Marlebone clinic 0207 723 5801. Saturday at 12:00

March 22, 2025
Unprompted review
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Reply from Pulse Light Clinic

Thank you for your feedback. We’d like to clarify that our clinic is closed on weekends when you tried to call. Our opening hours for the Marylebone branch are Monday to Friday, 10 AM to 8 PM, and we are closed on Saturdays and Sundays. You can find this information on our website here: https://www.pulselightclinic.co.uk/contact-us.

We hope this helps, and we’d be happy to assist you during our operating hours. Please call us or email us at customersupport@pulselightclinic.co.uk, and we'll have you booked in.

We look forward to hearing from you soon.

Rated 1 out of 5 stars

OUTRAGEOUS money grab

OUTRAGEOUS money grab! If you want to be taken advanced of Pulse Light Clinic is your place. I get IPL/BBL about twice a year as maintenance - wherever I am in the world. I just called up and they said I have to buy a package which I don’t need. So they quoted me £500 for one session of BBL!!! What a scam. I have had both lasers (IPL & BBL) in Japan, US, Italy, France and the UK so I know pricing of both and yes BBL is more expensive it certainly isn’t £500 anywhere except I guess Pulse Light Clinic! This place is a total RIP OFF - stay away or at the very least do a google search and call around for much better prices !!!!!

March 17, 2025
Unprompted review
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Reply from Pulse Light Clinic

Thank you for sharing your feedback. We’re sorry to hear about your disappointing experience with us.

At Pulse Light Clinic, we aim to provide the best service and tailored treatments for all of our clients, and it’s important to us that your experience is both positive and transparent. Our pricing structure can vary based on individual needs, and we would be happy to discuss this with you further to ensure you’re getting exactly what you need.

Please note that IPL and BBL are different technologies, and the pricing for the BBL is higher than IPL. Having said that, we could offer you the IPL treatment at the price that you wish.

Please contact us directly at customersupport@pulselightclinic.co.uk, and we’ll make sure to address your concerns.

We look forward to hearing from you.

Rated 5 out of 5 stars

Amy is an asset

After a hiccup with another practitioner I had Amy (Monument/Bank branch) who took over my Picosure sessions. I cannot thank her enough for the way she has looked after me everytime I have visited her. If it was not for her I would have gone elsewhere but she really did turn the experience around for me. I hope the clinic and their management reward her for her hard and caring work. I will be coming back for some more sessions later in the year but only with Amy. Absolutely recommend her 1000%. I am very grateful to her. After 5 sessions of Picosure I can definitely see an improvement and would highly recommend for Melasma issues.

March 3, 2025
Unprompted review

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