Pulsio Reviews 5,235

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 1,435 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, noting their effectiveness in recovery and pain management, with many finding them to be a worthwhile investment. The delivery service is consistently highlighted as quick and efficient, with many orders arriving promptly after purchase. Reviewers also appreciate the user-friendly experience, finding the products easy to set up and operate, and the website informative. However, some customers also noted issues with customer service, experiencing difficulties in getting assistance or resolving problems, particularly with faulty products or warranty claims. There were also occasional mentions of products not meeting expectations regarding specific features or compatibility, and some dissatisfaction with the need to purchase additional accessories separately.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the excellent quality of items... See more

Quality

Customers consistently note positive experiences with quality, highlighting that products are well-made,... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the quick and efficient delivery... See more

User experience

Users describe positive interactions with user experience, highlighting the product's quality, ease of use,... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the excellent and helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Quality of the compression boots and how they were packaged is excellent. Ordered on a Friday afternoon before a bank holiday weekend and product arrived 4 days later (following Tuesday) within the s... See more

Rated 4 out of 5 stars

The knee support is comfortable and does not slip down or bunch up like so many others. It's a superb"soft support" but I would not term it a "brace" as such because it still allows a lot of lateral m... See more

Rated 4 out of 5 stars

Very quick delivery, and had to return the first product as I needed the pro instead which was really easy. The only thing is when I first ordered I got a free product but then had to return it and or... See more

Rated 4 out of 5 stars

Fantastic piece of kit and is really helping. According to my Physio i am getting more of the flexibility back so this is really making a difference for me. Only four stars as to get the Compressor... See more


Company details

  1. Fitness and Nutrition Service
  2. Fitness Equipment Wholesaler

Written by the company

Next-generation percussive therapy massage guns, that revolutionises muscle recovery. Pulsio is a market leader in massage technology with its latest release the Pulsio Air. Fast UK and Ireland tracked delivery and money-back guarantee on all orders.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 35% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 3 out of 5 stars

Support, not a brace.

Fairly good support but a bit disappointed with the degree of "lateral bracing". From the photos and description I was expecting a bit more stability when cornering is misstepping as someone with osteo is prone. It's gone into the "comfortable around the house" drawer but won't be replacing a decent metal hinged brace any time soon. If you're looking for something with padding and a little support. All is good. But if you are looking at knee replacement anytime in the next 5-7 years go for a hinged brace.

May 24, 2026
Unprompted review
Rated 5 out of 5 stars

Recovering from a hip operation

Recovering from a hip operation and this has reduced any swelling to practically zero. I’m just using on the lowest setting for now so still plenty of headroom as healing progresses.

May 24, 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous and light weight

I ordered the Pulsio air as my older massage gun was too heavy. This is fantastic quality and is so much easier to manage.
Customer service was excellent and delivery speedy. Would definitely recommend.

April 15, 2026
Unprompted review
Rated 1 out of 5 stars

Delivery was slow without any real…

Delivery was slow without any real updates. Sauna tent is actually a steam tent. Access door difficult to use, and does not open low enough, trip hazard every time you get in or out. Don't understand companies that offer a trial period but then in the terms and conditions say product has to be returned unused! Other than that it's kind of fine.

April 3, 2026
Unprompted review
Rated 4 out of 5 stars

Great product love the simplicity of…

Great product love the simplicity of how it sets up. Only feedback is your advertising. You seem to get more free gifts a carry bag with the standard but when you pay more for the pro you get less.

May 16, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent product and would recommend

I have lymphodeama and I was advised that it is a brilliant tool to help with my swollen legs. I've only been using it for less than two weeks and after my 20 minute treatment I can see my ankle bones again. I use it twice a day morning and night and am still using my wraps and am so pleased with the result. Thank you it has made such a difference and I know lymphoedema is for life, this has given me hope for less swelling. I would recommend but I do not have broken skin or infection in my legs.

May 5, 2026
Unprompted review
Rated 3 out of 5 stars

Seems to do what it says

Seems to do what it says - but being asked to right a review after 1 week for a product that takes months of use to see meaningful results is a bit pointless. So i'll review it in the middle, not enough time to review it properly - but if Pulsio want a review here it is.

May 22, 2026
Unprompted review
Rated 1 out of 5 stars

I had to send my hip compression boots…

I had to send my hip compression boots back which im really disappointed in doing as it doesn't come with the machine and its not made clear enough on ALL the adverts that ypu need the machine or have the full length boots to work them , and the worst bit was im out of pocket as you have to paythe posted to send them back, so im hugely disappointed and frustrated as they looked perfect!!!

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

I recently bought the pulsio boots and…

I recently bought the pulsio boots and pulsio tens pods and they are a game changer! As someone who runs 50miles a week and hits the gym , I knew I needed to recover better. I have noticed the difference from the first use! Next step improve my sleep :) thanks pulsio for such high quality products.

May 22, 2026
Unprompted review
Rated 4 out of 5 stars

Pulsio Air

Haven't been using very long but it seems well made
and can feel the benefit after use.

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

Really impressed with the pulsio boots…

Really impressed with the pulsio boots overall. After an initially fault with the right boot pulsios customer service was excellent. Picking up the query on a Sunday and organising a replacement boot straightaway. Would highly recommend.

March 1, 2026
Unprompted review
Rated 5 out of 5 stars

Great service from placing the order to…

Great service from placing the order to receipt of the product. The leg compression system is making such a positive difference to the movement of my legs. As a stroke survivor, muscle tension and oedema impact on my rehabilitation. Daily use of the system has massively reduced swelling and relaxed the muscles.

May 21, 2026
Unprompted review
Rated 1 out of 5 stars

Pulsio Air stopped working, no fix

The Pulsio Air I bought has stopped working, just after 13 months since its delivery. It was used regularly without it being overused. It was charged regularly at the correct voltage and using the USB cable supplied. Customer service had no options for any repairs and as it was just outside of the 12 month warranty, only a discount was offered for buying a new one. A £70 device should last longer than 13 months and this device, along with the £55 of accessories I bought along with it, can now be thrown in the bin! I cannot recommend buying one unless you want to throw money away. Device not working and lack of customer service. No repair options available and if the issue I am experiencing is the alleged exception, Pulsio would have the confidence in its product to replace it after 13 months even if outside of the 12 month warranty. This without implying it was the customer’s fault, who happens to have used numerous USB rechargeable devices successfully for many years without any of those other devices failing!

May 16, 2026
Unprompted review

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