Punctual Expedite is the only company I will ever use, and Jacob Anderson is as honest and straightforward as I am, and I truly appreciate him. I had hired another company, Jacob told me what they wou... See more
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Punctual Expedited went out of their way to help me get my truck transported from A to B. The customer service from Sean was above what I expected! Sean made sure that everything went smooth and help... See more
Company replied
These guys did a great job managing the pickup, transport and delivery of my new sidecar motorcycle. No money up front and the bike arrived safely the next day in a closed trailer. Have to say, I wa... See more
Company replied
This was the worst experience to transport a vehicle. I signed a contract with their agent, Logan, almost 2 months prior to shipping. I checked in with Logan a week and half to make sure that ev... See more
Company replied
Company details
Written by the company
Punctual Expedited specialized in car hauling and freight brokerage business prioritizes transparency and delivers customized solutions tailored to meet each client's unique vehicle transportation requirements.
Contact info
101 Bradford Road, Suite 200, 15090, Wexford, United States
- 8455810771
- info@punctualexpedited.com
- punctualexpedited.com
4.3
Excellent
24 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Punctual Expedite equals Honesty
Punctual Expedite is the only company I will ever use, and Jacob Anderson is as honest and straightforward as I am, and I truly appreciate him. I had hired another company, Jacob told me what they would do, and they did. They tripled my quote, tripled it. Jacob gave me a price and even though I kept trying to give the other company a chance, Jacob stood fast and he got my job done in the time frame he promised. Honest is the only policy, and Punctual Expedite is an honest company with honest employees like Jacob. I will do business with him again.
July 31, 2024
Unprompted review
Reply from Punctual Expedited
Thank you for sharing your experience and for your trust in Punctual Expedited! We're so glad to hear that Jacob’s honesty and commitment made a difference for you. Integrity is at the heart of what we do, and it's wonderful to know that Jacob’s straightforward approach helped get the job done as promised. We truly appreciate your loyalty and look forward to working with you again in the future!
Diana was great to work with
Diana was great to work with. Honest and load went as planned.
July 30, 2024
Unprompted review
Reply from Punctual Expedited
Thank you for the great feedback! We're happy to hear that Diana provided honest and reliable service. We're glad everything went smoothly, and we look forward to working with you again!
Thank you
Thank you , good communication , fast dispatch, will work with them again! thnx
July 30, 2024
Unprompted review
Reply from Punctual Expedited
Thank you for your kind words! We're glad you had a positive experience with our communication and dispatch speed. We look forward to working with you again in the future. Thanks again!
Communication, timeliness,
Communicated throughout the whole process and arrived and delivered expeditiously
July 16, 2024
Unprompted review
Reply from Punctual Expedited
Thank you for your feedback! We're pleased to hear that our communication and timely delivery met your expectations. We strive to provide smooth and efficient service, and we appreciate your recognition of our efforts. Looking forward to working with you again!
Punctual Expedited, Sean is your guy to get it done!
Punctual Expedited went out of their way to help me get my truck transported from A to B. The customer service from Sean was above what I expected! Sean made sure that everything went smooth and helped me get through a very tough time with my situation. Sean even replied to me every time I had a problem or question, always pleasant and reassuring and kept every promis he made, with no excuses or changes from his quote and verbal solutions. I recommend Sean highly as your guy to get the job done right!! I would absolutely recommend Sean for your guy to transport your vehicle to where ever you need to go.!! I can't thank Punctual Expedited and especially Sean for everything they did to make sure I recieved my truck and belongings as promised! Thank you Sean!!
July 24, 2024
Unprompted review
Reply from Punctual Expedited
Thank you so much for your detailed and heartfelt review! We're thrilled to hear that Sean went above and beyond to ensure your truck transport went smoothly and that his customer service exceeded your expectations. Your kind words mean a lot to us, and we're grateful for your recommendation. We'll be sure to pass on your thanks to Sean. If you need anything else in the future, don’t hesitate to reach out. Thanks again for your trust in Punctual Expedited!
Reply from Punctual Expedited
Thank you for the positive feedback! We’re thrilled to hear that Diana's communication and performance were excellent. We appreciate your kind words and look forward to working with you again in the future!
Price switch to 3X
Quoted me a price then said they could do it for $50 less When she called with the shipping plan the price had tripled. Canceled order
July 12, 2024
Unprompted review
Reply from Punctual Expedited
I'm sorry to hear about your recent experience. We strive to provide accurate and fair pricing, and it's disappointing to learn that there was a discrepancy in your quote. This situation does not reflect our standards, and we sincerely apologize for any inconvenience caused. Please reach out to us directly so we can discuss this further and address any concerns you have. We value your feedback and hope to have the opportunity to make things right. "Punctual Expedited"
These guys did a great job managing the…
These guys did a great job managing the pickup, transport and delivery of my new sidecar motorcycle. No money up front and the bike arrived safely the next day in a closed trailer. Have to say, I was nervous about doing business over the internet and worried that I might never see the bike again, but guys came through and at a fair price!
July 8, 2024
Unprompted review
Reply from Punctual Expedited
It sounds like you had a positive experience with the transport of your new sidecar motorcycle! It's great to hear that the team handled everything smoothly and that the bike arrived safely and promptly. If you need assistance with anything else, feel free to let me know! "Punctual Expedited"
Jose is the best moving heavy equipment
Jose all the time move my heavy equipment!! He is a really honest person also he has a lot experience to move these machine legal.
Jeff
June 26, 2024
Unprompted review
Reply from Punctual Expedited
Hi Jeff,
Thanks for your message! It's great to hear that Jose is consistently doing an excellent job moving your heavy equipment. His honesty and extensive experience in legally transporting these machines make him a valuable asset to our team. If you need any further assistance or have specific requirements, feel free to reach out. "Punctual Expedited"
Diana answered all my questions and…
Diana answered all my questions and explained the process in detail. My car was picked up quickly and driven across the country in 6 days.
July 9, 2024
Unprompted review
Reply from Punctual Expedited
That's wonderful to hear! I'm glad Diana was able to answer all your questions and explain the process in detail. It's impressive that your car was picked up quickly and transported across the country in just 6 days. "Punctual Expedited"
Díana was amazing to work with
Díana was amazing to work with. Dispatched the load right away. Will work with her again
July 3, 2024
Unprompted review
Reply from Punctual Expedited
I'm glad to hear that Diana was amazing to work with and dispatched the load right away. It's great to know you had such a positive experience and look forward to working with her again! "Punctual Expedited"
Reply from Punctual Expedited
Thank you for sharing your experience! It's wonderful to hear about the great customer service. "Punctual Expedited"
Excellent!!!
July 2, 2024
Unprompted review
Reply from Punctual Expedited
Thank you, we really appreciate. "Punctual Expedited"
Not worth my time
This was the worst experience to transport a vehicle. I signed a contract with their agent, Logan, almost 2 months prior to shipping. I checked in with Logan a week and half to make sure that everything was scheduled, and he assured me that it was. I was supposed to get transporting information 2 days before scheduled pickup, but nobody contacted me. I called them using text messaged and leaving voice mails. The next day Jacob called me and told me Logan left the company and nobody knew anything about my contract. Jacob told me that they found a driver and that they could pick up my vehicle that night. Nobody came to pick up my vehicle, so I reached out to Jacob the next day. Jacob blamed Logan's lack of experience, but the price to transport my vehicle was an additional $700 from that of my signed contract. I refused their services! The manager, Sean, attempted to rectify this issue and then offered where I only had to pay another $300 instead of the $700.
This one star rating is being generous.
Robert
June 20, 2024
Unprompted review
Reply from Punctual Expedited
Robert, I am truly sorry to hear about your experience. It is deeply concerning that there was a lack of communication and coordination regarding your vehicle transport. I understand your frustration, especially with the additional charges and the issues with Logan's departure from the company. While I'm glad that Sean attempted to rectify the situation, it is clear that the experience fell far short of your expectations. Your feedback is valuable, and we will use it to improve our services. We sincerely apologize for the inconvenience caused. "Punctual Expedited"
When I got stranded in an out of the…
When I got stranded in an out of the way town with a car that needed to be picked up from an impound lot (and *then* shipped 8 hours south), I panicked and contacted just about every service I could find. Luckily, I got Diana on the other end of one of 'em - I needed next day service, she made it happen. I needed documents to ensure the pick-up would go smoothly - she asked about those too, which tells me she cares about the end result and not just setting up a sale. She found a carrier for my car at a more than reasonable price considering the 12-hour turnaround, and I made it back home in time to see my Honda come in without any new damage. Thanks again Diana, I was panicking and the speed and professionalism of this service put me at ease (for at least one night before I had to hop on a bus south).
June 11, 2024
Unprompted review
Reply from Punctual Expedited
Thank you so much for sharing your experience! We're thrilled to hear that Diana was able to assist you so effectively in such a challenging situation. Her ability to secure next-day service, ensure you had all the necessary documents, and find a reasonably priced carrier within a 12-hour turnaround truly highlights her dedication to excellent customer service. We're glad you made it home in time and that your car arrived safely. Your kind words will surely motivate Diana and the rest of our team. Thanks again for choosing us! "Punctual Expedited"
Reply from Punctual Expedited
Thank you Vladimir. "Punctual Expedited"
Diana is the best
Diana is the best, she's always ready to help always answer calls and she's professional
June 20, 2024
Unprompted review
Reply from Punctual Expedited
Thank you for your kind words! Diana is indeed the best. She's always ready to help, answers calls promptly, and maintains a high level of professionalism. We're lucky to have her on our team! "Punctual Expedited"
Diana was awesome
Diana was awesome. She got what we needed and got it delivered asap.
June 14, 2024
Unprompted review
Reply from Punctual Expedited
Thank you for your feedback! Diana was awesome. She got what we needed and delivered it as soon as possible. "Punctual Expedited"
Diana is exceptional!
Diana was very professional and helpful. She only dispatched once she was 100% sure that everything was set for both pick up and delivery. We didn't had to deal with any kind of unwelcome surprise in our way and everything went smooth thanks to her excellent service! I appreciate your business and hope to work together again in the future!
June 13, 2024
Unprompted review
Reply from Punctual Expedited
That's great to hear! Diana's professionalism and attention to detail seem to have made a significant difference in your experience. It's wonderful that everything went smoothly without any surprises. If you ever need assistance again in the future, don't hesitate to reach out. We look forward to working with you again! "Punctual Expedited"
Punctual Expedited was great
Punctual Expedited was great! They picked up and delivered our vehicle in the time frame promised. Logan was great to work with as well.
June 4, 2024
Unprompted review
Reply from Punctual Expedited
That's fantastic to hear! I'm glad Logan provided such a great experience for you. If you have any more feedback or need assistance in the future, feel free to let us know! "Punctual Expedited"
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