PunkCase Reviews 13,045

The worst people to deal with. They sent the wrong case then said I could send it back for a refund or keep it and get I discount on a new one. I sent it back. Now they won't answer my emails. And and won't refund my money. Don't buy from theses idiots

Both cases were completely the wrong color. My email was not replied to and nobody answers the phone. The message box for the phone number is also full. This is a complete waste and a scam!

This is the second time I have bought a punkcase for me and my wife and on both occasions they have let me down. On both occasions they have messed up the order by sending the wrong colour for one of the cases and on both occasions they have failed to either respond to my messages or correct their mistake. I will never use them again!

Order didn't arrive and no reply to my email....

I placed my order 3 weeks ago thinking it would have shipped shortly after, i was wrong. My 3 cases still haven't shipped and now I have to order something different due to non shipment. This should never happen and I'm not happy.

I would like to point out that I am happy with PunkCase case that I have.
I am including my correspondence with PunkCase concerning non-delivery of items ordered and PunkCase's various responses. This correspondence goes on and on

From: David Shidlowsky
Sent: November 11, 2025 23:21
To: punkcase
Subject: Re: New customer message on 26 September 2025 at 03:19

Hello
Explain why you offer me a 20% discount when you are sending me adds to save up to 80% on a case.
How long will it take for you to respond to my email?
Why do telephone calls to you go straight to a voice mailbox which is full?
Extremely poor customer service.
David Shidlowsky

From: David Shidlowsky
Sent: November 11, 2025 23:21
To: punkcase
Subject: Re: New customer message on 26 September 2025 at 03:19

Hello
I am willing to accept a 20% discount on both orders however onlu under the condition that Punkcase pays for for to door shipping and the cases will arrive at my door by November 30 2025.
If you are not willing to do this, then I expect a full refund for both orders as well as 10% interest on what I have been charged.
The refund must appear on my credit card by the 20th of November 2025.
I have allready posted your horrible customer service in social media as well as in the review section if your website.
Depending on your response, I may have to continue posting on social media, your web page, and anywhere else that you advertise online.
David Shidlowsky

Dear David Shidlowsky,
punkcase, 11 Nov 15:00
Our sincere apology again for this. The product is great, if you wish to keep the order we can offer 20% off your order for the inconveniences.

David Shidlowsky, 11 Nov 01:06
Hello

There are two orders, #807241 and #07241.
You promised me a refund for each order on October 6 2025.
It is now November 11 2025 and as yet I have not received the refunds.
Your email stated 5-7 business days.
Its more than a month.
Sending my refund via the payment method that I used should only take aa few minutes, not more than a month.
Where is my refund?
David Shidlowsky

punkcase, 10 Nov 19:36
At this point we will assume that the package is lost in transit as per the tracking number provided.
We can either reship or issue a refund?
David Shidlowsky, 10 Nov 10:17
Where is my promised refund?
I tried calling Punckase a few minutes ago and no one answered.
Your customer service is despicable.
I never received the ordered cases and you promised a refund which I have not received.
I demand a response from a human being.
David Shidlowsky
David Shidlowsky, 27 Oct 06:44
Hello
I have still not received a refund although this was stated that it would take between 5-10 business days.
Where is my refund? More than a month has passed since your previous email.
Is this customer service.
I want an answer from a living customer service person and not an automated response.
David Shidlowsky

punkcase, 06 Oct 16:27
Refund has been issued please allow 5-10 business days for the money to reflect back in your account

David Shidlowsky, 04 Oct 02:48
Hello
I previously wrote that I will accept the 20% discount offered in your last email from October 1 2025.
Explain why your email from October 2 2025 offers full refund or reship.
I expect a response from a living person and not an automated response. It appears that you are purposely avoiding the issues and my responses..
David Shidlowsky

punkcase, 03 Oct 16:21
At this point we will assume that the package is lost in transit as per the tracking number provided.
We can either reship or issue a refund?
David Shidlowsky, 03 Oct 03:57
Hello
I will accept a 20% discount.
as I wrote a number of times, I am very happy with the products that I have purchased in the past.
I bought a Punkcase waterproof case for my Galaxy Note 9 when it was still working.
I do a lot of off road bicycling and the Punkcase waterproof cases offer the best protection.
David Shidlowsky

punkcase, 01 Oct 14:38
Our sincere apology again for this. The product is great, if you wish to keep the order we can offer 20% off your order for the inconveniences.

David Shidlowsky, 01 Oct 03:22
Hello
Instead of an automated response, I expect an answer from a human being.
You did not respond to my demand of a refund for Order#809507.
Your customer service is a joke.
David Shidlowsky

There is more previous correspondence
PunkCase also does not answer the phone.
I still have no response although my first order is from August 7, 2025.

If I could of rated lower I would have
I ordered my case in August its November now & still not resolved. When I've emailed this company including the order number I've had reply asking for my order number. I've requested a refund & still not received anything. I've asked for complaint to go to manager/escalate but still nothing.
Im extremely dissatisfied

Do not buy from them! After 2 months and 10 emails, nothing has arrived and no response to my emails. Possibly a scam!

I ordered this case on the 17th of October it’s been over a month now and it hasn’t moved anywheres

Never received the item I tried calling always goes to voicemail I have emailed and have not received a return response

Ordered 6 weeks ago. I haven't received the case and can't get a reply from them via any channel.

I ordered a case. It never came. I reached out to get my money back. They responded five times with a discounted offer but have yet to refund my money. Do not waste your time with this company.

Purchased on Oct. 15. I'm still waiting for delivery

Two weeks since I placed an order, still waiting for it to be shipped.

Waited over a month for a case that was apparently a preorder. Then sent the wrong case for a Samsung and not a Google pixel 10. They won't reply to my emails, complete scam company, stay away. 😡

Ordered a protective case 10 weeks ago. It hasn't arrived. They failed to provide an order number and refuse to refund me despite me providing evidence of the outgoing money. Endless emails going in circles. Horrendous experience. Disgraceful customer service

Still waiting on my order

Been waiting 3 weeks for my order and I never received it. And the tracking is no longer valid.