Punktofunkheaven Reviews 

79
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality of products received, often noting items were exactly as described and in excellent condition. Many also highlight the efficient delivery service, with items arriving quickly and consistently well-packaged for safe transit. Reviewers commend the excellent communication and service, expressing confidence in future purchases due to helpful and responsive interactions. However, some customers also noted issues with order fulfillment, including items being cancelled without explanation or experiencing significant delays in dispatch and receipt.

What people talk about most

Product

Clients share positive opinions on product quality, frequently describing items as excellent, fantastic, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the fast and... See more

Order

Users describe ambiguous interactions with order, with many customers reporting positive experiences, such as... See more

Service

Customers had positive experiences with service, often highlighting excellent service and communication.... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the excellent condition of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent experience with this seller on discogs..very well packaged and quick delivery.. item as described and great communication from seller.. couldn't be better.. would buy from here again..

Rated 5 out of 5 stars

As a whole, I don’t tend to leave reviews. But as I see a few negative reviews here, just wanted to share my own experience. Ordered a record that I’ve been after for a while now. ( bit slow... See more

Rated 5 out of 5 stars

Highly recommend this company. In the day of pre-ordering/back orders - if youre patient then all orders are fulfilled. Phil is obviously very busy (a good sign!) but will always go the extra mile.... See more


Company details


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

79 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(79)

51 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Never received Order #8139

Never received order. Was told item was on back order. Then asked to change order for an in-stock item but that never arrived either.

I did receive a refund for this order.
Thank you.

Here is my order number…Order #8139.

May 29, 2024
Unprompted review
Punktofunkheaven logo

Reply from Punktofunkheaven

hi Domark. sorry to hear you had a problem with your order. please forward your order number and we'll do our best to sort things if we have not already.

thank you for sending the order number. we have refunded your order in full today [25/1/25]. the cd you purchased became unavailable from our suppliers, this sometimes happens without any warning to us. apologies.

Rated 5 out of 5 stars

Twas the week before Christmas....

A week before Christmas, reading the reviews, I had my doubts. Shouldn't have worried, dispatched smartly, arrived with days to spare, thanks a lot Phil and all at Punk to Funk Heaven, Merry Christmas and all the best for 2025.

December 21, 2024
Unprompted review
Rated 5 out of 5 stars

Delivered as expected very securely…

Delivered as expected very securely parcelled and product well protected. Great choice available. I had to contact them to ask a question about a listing and they were very helpful and friendly

November 29, 2024
Unprompted review
Rated 1 out of 5 stars

Ordered a record on 29/11

Ordered a record on 29/11. 6 days later no despatch deti or any indication of delivery. Email comes back as undeliverable and no phone number to contact them. Please contact me to arrange a refund. Meanwhile ordered same item from a competitor for £5 cheaper and despatched the same day.

November 29, 2024
Unprompted review
Punktofunkheaven logo

Reply from Punktofunkheaven

Hi George. if you could provide an order number i'd be happy to help. we do have an email address where you can contact us . it's on the home page of our site. regards punktofunkheaven.

Rated 1 out of 5 stars

Waste of time ould have given them zero but not…

Would have given them zero but not possible, took my order said it had been shipped and I would get tracking details, 5 days later I'm told it's out of stock and given a refund ,do not use.

November 24, 2024
Unprompted review
Punktofunkheaven logo

Reply from Punktofunkheaven

hi Paul. sorry to hear you are unhappy. not sure why you are saying we told you your order was shipped. we did not. we cancelled and refunded your order in full as soon as we knew the item had been deleted / become unavailable from our suppliers [ 4 days, two of which were a weekend].

Rated 1 out of 5 stars

Appalling service

Appalling service, no item received, they sell items they do not have in stock, communication non existent…….avoid this place at all costs

November 23, 2024
Unprompted review
Punktofunkheaven logo

Reply from Punktofunkheaven

hi GDF Tynemouth . if you could let us know a name and order number we can look into what has gone wrong. we cannot find any orders under your name here . did you actually make an order with us ? we are not in the business of ripping people off as you suggest and do our best to put things right when things go wrong. please get in touch so we can resolve your issue. regards punktofunkheaven

Rated 1 out of 5 stars

Order placed, money taken, 2 weeks later no record and no communication from them!

Another one in the same vein as all the others sadly. Order placed Sept 13th. Money Taken. No communication since. I then looked at these reviews and wish I had checked them before ordering! I have now requested a refund, hoping they respond and give me my money back, will update on what happens. Wish me luck!

September 13, 2024
Unprompted review
Punktofunkheaven logo

Reply from Punktofunkheaven

hi Julian. your order has been fully refunded.

Rated 1 out of 5 stars

AVOID THIS COMPANY I ORDERED THE VINYL…

AVOID THIS COMPANY I ORDERED THE VINYL I WANTED AND 2 WEEKS LATER SAID THEY NEVER HAD THEM IN STOCK ITS A WASTE OF TIME ORDER FROM A BETTER COMPANY WITH BETTER CUSTOMER SERVICE AVOID THIS COMPANY

August 15, 2024
Unprompted review
Punktofunkheaven logo

Reply from Punktofunkheaven

Hi James. Sorry you are unhappy. Things do now and again go out of stock. we do our best to source / restock as soon as possible but sometimes things just become unavailable. Also i cannot seem to find any orders associated to a James King so am wondering if you have actually made a purchase from us? Maybe you used an alias ? we have requested more info from you via trust pilot but have yet to hear back from you.Kind regards PTFH

Rated 1 out of 5 stars

Terrible company

Terrible company, simply didn't provide the records that were swiftly paid for.

June 10, 2024
Unprompted review
Punktofunkheaven logo

Reply from Punktofunkheaven

Hi Kenny . the royal mail tracking KD717936982GB is showing as signed for and delivered at: 10:51, Tuesday 11 June 2024.Your order was delivered within our estimated timeframe as you would have seen at point of sale. Enjoy the music! Regards punktofunkheaven.

Rated 5 out of 5 stars

Ordered some vinyl

Ordered some vinyl, slight delay in delivery as they were waiting for one to arrive, got refunded on one and other arrived no issues

March 14, 2024
Unprompted review
Rated 1 out of 5 stars

Horrible experience

Horrible experience. Ordered from their website. Waited for a number of days to confirm dispatch. Was told it would be with me at the weekend. Surprise Surprise.. never came. Never even dispatched the record in the first place. PayPal notified.

February 7, 2024
Unprompted review
Punktofunkheaven logo

Reply from Punktofunkheaven

Hi Mark . sorry to hear you had a horrible experience.If you could email us your order number [ our email address can be found on the homepage of our website] we'll do our best to sort things if we haven't already done so.

Rated 1 out of 5 stars

I'm not even sure this company exists

I'm not even sure this company exists. I bought a record, didn't get a confirmation email but they still took the money. Sent numerous emails to them but have had no reply. Going through my bank to retrieve the money. Avoid this company

January 5, 2024
Unprompted review
Punktofunkheaven logo

Reply from Punktofunkheaven

hi Gordon.sorry to hear you've had this issue.If you could email over your order number [ our contact email address can be found on our website homepage] we'll do our best to sort things for you.

Rated 2 out of 5 stars

ITEMS SHOWING AS IN STOCK ACTUALLY AREN'T!!

Ordered a box set CD, clearly showing that it was in stock. I then get an email saying my order had been cancelled due to the item being out of stock.
I did receive an immediate refund which was very much appreciated, but there is lots of records, CDs etc that I was interested in purchasing in the future, but now I can't rely on anything showing as 'in stock' actually being available.
Websites are totally useless unless they are up to date!
Update: so 2 weeks on and this company is blatantly showing the item I ordered as "in stock". Why? Because they are clearly an inept operation.
I recommend no-one buys from this company, as they can't maintain their stock/website properly so are misleading customers.

January 1, 2024
Unprompted review
Punktofunkheaven logo

Reply from Punktofunkheaven

Hi John. sorry to hear you had this issue with your order. we do our best to keep things up to date but as we sell on several different online platforms items unfortunately do occasionally drop out of stock.most items we list can usually be back ordered and restocked in a timely manner if they are not on the shelf hear at punktofunkheaven HQ. With regards to your update, the item would have been showing as in stock again due to a restock from our suppliers.

Rated 5 out of 5 stars

Great Communication

Purchased an item without realising it was on back order, I waited for a while before deciding to cancel the order. Emails were answered almost instantly with a refund issued. Will definitely recommend.

October 11, 2023
Unprompted review
Show reviews in all languages. (79 reviews)

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